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Popular FAQs
Do you offer Live Chat for your car insurance?
I've changed my car, how do I transfer my existing car insurance to my new car?
Can I add someone to an existing car insurance policy?
Can I insure two cars at the same time?
I've sold my car and it's still insured by you. How do I cancel my car insurance policy?
How long are my car insurance quotes saved for?
Will you cover my leased battery if it’s damaged in an accident?
Can I use my car to make deliveries as a primary job or as a secondary job to increase my income?
Payment FAQs
What credit cards do you accept for car insurance?
Can I change my payment method when I renew my car insurance?
Can I get the online car insurance discount over the phone?
How is your car insurance premium calculated?
Is it safe to use my credit or debit card to buy car insurance on your site?
Can my car insurance policy start straight away?
Can I pay my car insurance by cheque?
Can I pay for car insurance through my partner's account for the direct debit option?
Policy changes FAQs
Do you offer Live Chat for your car insurance?
I've changed my car, how do I transfer my existing car insurance to my new car?
Can I add someone to an existing car insurance policy?
Can I insure two cars at the same time?
I've sold my car and it's still insured by you. How do I cancel my car insurance policy?
Will putting winter (snow) tyres on my car affect my car insurance premium?
How do I change the payment date or bank details for my car insurance payments?
Do you cover modifications/changes to standard specifications?
Can I change my payment method when I renew my car insurance?
How do I change my name as shown on the car insurance policy?
How do I request duplicate car insurance documents?
Optional extras FAQs
I have an LV= car insurance policy. Am I entitled to a courtesy car?
I've been in a car accident and have hire car cover, what can I expect?
What does accidental damage cover me for on car insurance?
What optional extras are available to enhance my car insurance?
What's car insurance personal accident cover?
What are motor legal expenses and what do they cover?
General FAQs
Am I covered to drive other cars?
Am I insured to drive a garage's courtesy car while my own car is being serviced?
Are additional drivers on my car insurance policy insured to drive other cars?
Am I insured to drive my car for business use?
Are factory fitted options classed as changes to my car?
Do I get a discount for passing the Pass Plus test?
Will I get an electric courtesy car?
For car insurance what is our definition of Social, Domestic and Pleasure including commuting?
Who are the insurance regulators?
What is a cover note?
What trackers are suitable and do I need one for my car?
Should I take my car insurance policy documents with me if I travel to the EU?
What motoring convictions do I need to tell you about?
What medical conditions have to be declared for car insurance?
I have an EU licence, not a UK one. Will LV= still cover me?
I'm hosting a Ukrainian family under the Homes for Ukraine scheme. Can I add them to my car insurance?
Will you credit check me when I apply for car insurance?
What is Continuous Insurance Enforcement?
I've completed an online car insurance quote but would prefer to pay over the phone; can I still get my online discount?
NCD FAQS
Do I get a discount if my car has an alarm, immobiliser or tracker fitted?
Temporary car insurance
Can I add someone to an existing car insurance policy?
How can I buy temporary motor insurance from LV=?
Can a learner driver get insurance?
Can I rent out my car if I insure with LV=?
Over 50s
Why is over 50s car insurance usually cheaper?
Can I buy car insurance when I'm overseas?
Claim FAQs
If I have a claim for windscreen damage, does it affect my no claim discount (NCD)?
What do I do if I have a car accident and how do I report it?
Do I have to pay an excess on my car insurance policy if only the other party is claiming?
I have an LV= car insurance policy. Am I entitled to a courtesy car?
I've been in a car accident and have hire car cover, what can I expect?
Am I insured by LV= to drive cars I don't own now my car is a total loss?
What is a car insurance excess?
Does LV= car insurance windscreen cover include all other glass and windows in my car?
Does LV= car insurance replace child car seats after an accident?
How soon do I need to report a car accident to the police?
My car has been stolen, what do I do?
What if the driver of the other vehicle says something different happened?
Do I need to pay the VAT on a windscreen claim if I’m VAT registered?
How do I get the belongings I left in my car after it's been taken for salvage?
What do I do about the salvage of my car?
I'm using my own garage, where do I send the estimate?
What documents will I need if my car's written off?
If I hire a car whilst my car is being repaired, using my own garage, will I be covered under my car insurance?
How do I claim my car insurance excess back?
What video files can I upload to the Customer Video Upload page?
Are repairs to my car or van guaranteed?
Total loss FAQs
I have an LV= car insurance policy. Am I entitled to a courtesy car?
I've been in a car accident and have hire car cover, what can I expect?
Am I insured by LV= to drive cars I don't own now my car is a total loss?
What address should I send car insurance claims documents to?
What happens if I have a car accident abroad?
My car has a personalised registration number and has been written off, what should I do?
How do I continue my insurance on another car when I have made a total loss claim on my LV= car insurance?
How do I update the DVLA after my car is written off?
Electric Vehicle FAQs
Where will you take my electric car if I run out of charge?
Will you cover my leased battery if it’s damaged in an accident?
Will your recommended repairers be able to fix my electric car?
Can I insure an electric car and a non-electric car on one policy?
Will I get an electric courtesy car?
Do LV= insure E-scooters?
Greencards
Will my Green Card cover me to hire or borrow a vehicle while I'm in the EU?
Is there any change to my cover in Romania?
Existing customers FAQs
Do you offer Live Chat for your car insurance?
I've changed my car, how do I transfer my existing car insurance to my new car?
Can I add someone to an existing car insurance policy?
Can I insure two cars at the same time?
I've sold my car and it's still insured by you. How do I cancel my car insurance policy?
How do I get the multi car discount?
Am I covered to drive other cars?
If I have a claim for windscreen damage, does it affect my no claim discount (NCD)?
How can I make a car insurance complaint?
How can I provide car insurance feedback to LV= staff?
How do I let you know if someone with car insurance has passed away?
How do I update the DVLA after my car is written off?
How do I cancel my car insurance renewal?
Why is last year’s car insurance renewal information on my letter different to what I paid?
Why is the letter I received telling me to shop around for car insurance?
Do I need to let you know if my occupation has changed?
Do I have to pay a fee if my car policy is cancelled or changed?
Am I covered to drive a hire car under my insurance policy?
What happens if I go over the annual mileage on my insurance?
How do I change my level of cover when I renew my car insurance?
I’ve heard about the motor insurance directive and VNUK, but what does it mean? Is my car insured in a car park?
Renewals FAQs
How do I cancel my car insurance renewal?
Can I add someone to an existing car insurance policy?
Can I insure two cars at the same time?
I've sold my car and it's still insured by you. How do I cancel my car insurance policy?
How do I get the multi car discount?
Am I covered to drive other cars?
If I have a claim for windscreen damage, does it affect my no claim discount (NCD)?
Will the cars be insured on the same policy?
Am I insured to drive a garage's courtesy car while my own car is being serviced?
When/how will I receive my car insurance documents?
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