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New customer FAQs
How is your car insurance premium calculated?
Can I get the online car insurance discount over the phone?
I've completed an online car insurance quote but would prefer to pay over the phone; can I still get my online discount?
How long are my car insurance quotes saved for?
Do I get a discount for passing the Pass Plus test?
Do I get a discount if my car has an alarm, immobiliser or tracker fitted?
What trackers are suitable and do I need one for my car?
Can a learner driver get insurance?
What motoring convictions do I need to tell you about?
What medical conditions have to be declared for car insurance?
Can I buy car insurance when I'm overseas?
Why is over 50s car insurance usually cheaper?
Will you credit check me when I apply for car insurance?
Features & Benefits FAQs
What’s a no claim discount, how much NCD do I have and how long is it valid?
I have an LV= car insurance policy. Am I entitled to a courtesy car?
What are motor legal expenses and what do they cover?
What's car insurance personal accident cover?
What optional extras are available to enhance my car insurance?
Are repairs to my car or van guaranteed?
Does LV= car insurance replace child car seats after an accident?
Cover FAQs
What’s covered by an LV= car insurance policy and what are the different types of cover?
For car insurance what is our definition of Social, Domestic and Pleasure including commuting?
What does accidental damage cover me for on car insurance?
Am I covered to drive a hire car under my insurance policy?
Am I covered to drive other cars?
Am I insured to drive a garage's courtesy car while my own car is being serviced?
Am I insured to drive my car for business use?
Can I use my car to make deliveries as a primary job or as a secondary job to increase my income?
Can I rent out my car if I insure with LV=?
Are additional drivers on my car insurance policy insured to drive other cars?
Cover FAQs continued...
Do you cover modifications/changes to standard specifications?
Are factory fitted options classed as changes to my car?
Driving abroad… what do I need and which countries am I covered to drive my car in?
Do LV= insure E-scooters?
What is a cover note?
How can I buy temporary motor insurance from LV=?
I'm hosting a Ukrainian family under the Homes for Ukraine scheme. Can I add them to my car insurance?
I’ve heard about the motor insurance directive and VNUK, but what does it mean? Is my car insured in a car park?
What is Continuous Insurance Enforcement?
Multi car FAQs
How do I get the multi car discount and how many cars can be on one policy?
Can I insure two cars at the same time?
Will the cars be insured on the same policy?
Can I insure an electric car and a non-electric car on one policy?
Was the multi product discount included in my Car Insurance quote?
Electric vehicle (EV) FAQs
Will I get an electric courtesy car?
Will your recommended repairers be able to fix my electric car?
Where will you take my electric car if I run out of charge?
Will you cover my leased battery if it’s damaged in an accident?
Payment FAQs
Can my car insurance policy start straight away?
Can I pay my car insurance by cheque?
Can I pay for car insurance through my partner's account for the direct debit option?
Is it safe to use my credit or debit card to buy car insurance on your site?
What credit cards do you accept for car insurance?
How do I change the payment date or bank details for my car insurance payments?
Do I have to pay a fee if my car policy is cancelled or changed?
Renewal FAQs
Why is last year’s car insurance renewal information on my letter different to what I paid?
Why is the letter I received telling me to shop around for car insurance?
Can I renew my car insurance online?
Can I change my payment method when I renew my car insurance?
How do I change my level of cover when I renew my car insurance?
How do I cancel my car insurance renewal?
Existing customers
What can I do in my online account and do I already have one?
When/how will I receive my car insurance documents?
Will I still receive printed car insurance documents in the post if I sign up for an account?
How do I request duplicate car insurance documents?
How do I change my name as shown on the car insurance policy?
Do I need to let you know if my occupation has changed?
Can I add someone to an existing car insurance policy?
I've changed my car, how do I transfer my existing car insurance to my new car?
I've sold my car and it's still insured by you. How do I cancel my car insurance policy?
What happens if I go over the annual mileage on my insurance?
How do I let you know if someone with car insurance has passed away?
Claims & incidents
How do I make a claim on my LV= car insurance?
My car has been stolen, what do I do?
I've been in a car accident and have hire car cover, what can I expect?
What’s a car insurance excess, when would I be required to pay one and how do I claim it back?
What do I do if I have a car accident and how do I report it?
How soon do I need to report a car accident to the police?
How do I upload photos or videos when making a claim on my car insurance? How does the link work?
I'm using my own garage, where do I send the estimate?
What address should I send car insurance claims documents to?
What if the driver of the other vehicle says something different happened?
Do I need to pay the VAT on a windscreen claim if I’m VAT registered?
Total loss? What happens after my car’s been written off?
What's the Ogden personal injury discount rate?
Contacting us FAQs
Do you offer Live Chat for your car insurance?
How can I make a car insurance complaint?
How can I provide car insurance feedback to LV= staff?
Who are the insurance regulators?
Insurance
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Car FAQs
