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Popular FAQs
Do you offer Live Chat for your car insurance?
I've changed my car, how do I transfer my existing car insurance to my new car?
Can I add someone to an existing car insurance policy?
Can I insure two cars at the same time?
I've sold my car and it's still insured by you. How do I cancel my car insurance policy?
Am I covered if I put the wrong fuel in?
How can I get the maximum no claim discount?
How long are my car insurance quotes saved for?
Will you cover my charging accessories?
Will you cover my leased battery if it’s damaged in an accident?
We have a multi car insurance policy, why isn't my name showing as the policyholder on the certificate of insurance?
Payment FAQs
What credit cards do you accept for car insurance?
Can I change my payment method when I renew my car insurance?
Can I get the online car insurance discount over the phone?
How is your car insurance premium calculated?
Is it safe to use my credit or debit card to buy car insurance on your site?
Can my car insurance policy start straight away?
Can I pay my car insurance by cheque?
Can I pay for car insurance through my partner's account for the direct debit option?
Policy changes FAQs
Do you offer Live Chat for your car insurance?
I've changed my car, how do I transfer my existing car insurance to my new car?
Can I add someone to an existing car insurance policy?
Can I insure two cars at the same time?
I've sold my car and it's still insured by you. How do I cancel my car insurance policy?
I am pregnant or I've just had surgery/operation/caesarean - am I still covered to drive?
Will putting winter (snow) tyres on my car affect my car insurance premium?
How do I change the payment date or bank details for my car insurance payments?
Do you cover modifications/changes to standard specifications?
Can I change my payment method when I renew my car insurance?
How do I change my name as shown on the car insurance policy?
Why can’t I see all my car insurance policies when I log in?
How do I request duplicate car insurance documents?
What can I do in my account?
Will the European cover change on my policy?
How do I change my email address for my car policy?
Optional extras FAQs
What countries does my car insurance cover me to drive in?
I have an LV= car insurance policy. Am I entitled to a courtesy car?
I've been in a car accident and have hire car cover, what can I expect?
How do I qualify for the Protected no claim discount?
What does accidental damage cover me for on car insurance?
What optional extras are available to enhance my car insurance?
What do I need to know about no claim discount (NCD)?
What's car insurance personal accident cover?
What are motor legal expenses and what do they cover?
I haven't bought any add-ons with my car insurance policy, but can see the documents in my account anyway. Why's that?
General FAQs
How do I know if I have an account?
How do I register for a car insurance account?
Am I covered to drive other cars?
How do I get a Green Card?
Am I insured to drive a garage's courtesy car while my own car is being serviced?
How do I request proof of my no claim discount (NCD)?
Are additional drivers on my car insurance policy insured to drive other cars?
I am pregnant or I've just had surgery/operation/caesarean - am I still covered to drive?
How many cars can get the multi car discount?
Who's eligible for the multi car discount on a multi car policy?
Am I covered if I leave my keys in my car?
Am I insured to drive my car for business use?
Are factory fitted options classed as changes to my car?
Does my car insurance cover me for damage caused by riots?
Do I get a discount for passing the Pass Plus test?
Will I get an electric courtesy car?
For car insurance what is our definition of Social, Domestic and Pleasure including commuting?
What different types of car insurance cover can I choose from?
Who are the insurance regulators?
Can I use my vehicle to aid in the humanitarian crisis in Ukraine?
What does my insurance cover me for driving in Spain?
What is a cover note?
What is third party insurance?
What trackers are suitable and do I need one for my car?
I’ve read in the press that my car insurance will be invalidated if I drive after my COVID-19 vaccination. Is this true?
Will I still be insured to drive for 180 days in Europe after 1 January 2021 or are you changing this limit?
Should I take my car insurance policy documents with me if I travel to the EU?
What motoring convictions do I need to tell you about?
What medical conditions have to be declared for car insurance?
I have an EU licence, not a UK one. Will LV= still cover me?
I'm hosting a Ukrainian family under the Homes for Ukraine scheme. Can I add them to my car insurance?
Am I covered if I’m a volunteer?
Will you credit check me when I apply for car insurance?
What is Continuous Insurance Enforcement?
What cover is provided for towing a caravan or trailer under your car insurance policy?
NCD FAQS
How do I request proof of my no claim discount (NCD)?
How do I qualify for the Protected no claim discount?
What do I need to know about no claim discount (NCD)?
How do I cancel my online account?
Do I get a discount if my car has an alarm, immobiliser or tracker fitted?
Temporary car insurance
Can I add someone to an existing car insurance policy?
How can I buy temporary motor insurance from LV=?
How do I cancel my online account?
Can a learner driver get insurance?
Can I rent out my car if I insure with LV=?
Over 50s
Why is over 50s car insurance usually cheaper?
Can I buy car insurance when I'm overseas?
How do I cancel my online account?
Do I have to show my car insurance certificate when I use my car abroad?
Claim FAQs
If I have a claim for windscreen damage, does it affect my no claim discount (NCD)?
What do I do if I have a car accident and how do I report it?
Do I have to pay an excess on my car insurance policy if only the other party is claiming?
Can I insure a Cat S or N vehicle?
I have an LV= car insurance policy. Am I entitled to a courtesy car?
I've been in a car accident and have hire car cover, what can I expect?
The car accident wasn't my fault, when do I get my excess back?
Am I insured by LV= to drive cars I don't own now my car is a total loss?
What is a car insurance excess?
Can I add photos to the Customer Video Upload Page?
Can I get the motor claim photo or file upload link over email instead?
Can I reply to the motor claim photo or file upload SMS?
Can I use the motor claim photo or file upload link outside the UK?
Can someone else receive a motor claim photo or file upload link on my behalf?
Can you send the link to the Customer Video Upload page to my mobile phone or by text message?
Does LV= car insurance windscreen cover include all other glass and windows in my car?
Does LV= car insurance replace child car seats after an accident?
How can I send you video evidence (such as dashcam footage) to support my motor claim?
How soon do I need to report a car accident to the police?
My car has been stolen, what do I do?
What if the driver of the other vehicle says something different happened?
Do I need to pay the VAT on a windscreen claim if I’m VAT registered?
How do I get the belongings I left in my car after it's been taken for salvage?
What do I do about the salvage of my car?
I'm using my own garage, where do I send the estimate?
What quality do my images need to be for motor claim photo upload?
Will my no claim discount (NCD) be affected if I'm hit by an uninsured driver?
What documents will I need if my car's written off?
If I hire a car whilst my car is being repaired, using my own garage, will I be covered under my car insurance?
How do I claim my car insurance excess back?
How long is my link to the Customer Video Upload page valid?
What happens if the link to the Customer Video Upload page does not work?
What video files can I upload to the Customer Video Upload page?
Can I upload more than 1 video clip via the Customer Video Upload page?
How is the link to the Customer Video Upload page sent to me?
Are repairs to my car or van guaranteed?
Total loss FAQs
Can I insure a Cat S or N vehicle?
I have an LV= car insurance policy. Am I entitled to a courtesy car?
I've been in a car accident and have hire car cover, what can I expect?
The car accident wasn't my fault, when do I get my excess back?
Am I insured by LV= to drive cars I don't own now my car is a total loss?
What address should I send car insurance claims documents to?
What happens if I have a car accident abroad?
My car has a personalised registration number and has been written off, what should I do?
How do I continue my insurance on another car when I have made a total loss claim on my LV= car insurance?
How do I update the DVLA after my car is written off?
Electric Vehicle FAQs
Will you cover my charging accessories?
Where will you take my electric car if I run out of charge?
Will you cover my leased battery if it’s damaged in an accident?
Will your recommended repairers be able to fix my electric car?
Can I insure an electric car and a non-electric car on one policy?
Will I get an electric courtesy car?
Do LV= insure E-scooters?
Greencards
Will I need a Green Card or any other documents to travel in the EU?
How do I get a Green Card?
Will my Green Card cover me to hire or borrow a vehicle while I'm in the EU?
Am I covered if I take my car to Montenegro?
What do I need to drive in Montenegro?
Is there any change to my cover in Romania?
Am I covered if I travel to the Republic of Ireland?
Existing customers FAQs
Do you offer Live Chat for your car insurance?
I've changed my car, how do I transfer my existing car insurance to my new car?
Can I add someone to an existing car insurance policy?
Can I insure two cars at the same time?
I've sold my car and it's still insured by you. How do I cancel my car insurance policy?
How do I know if I have an account?
How do I get the multi car discount?
How do I register for a car insurance account?
Am I covered to drive other cars?
If I have a claim for windscreen damage, does it affect my no claim discount (NCD)?
Am I covered if my vehicle has suffered an electrical or mechanical fault?
Can I access my account on all devices?
Can I see saved car insurance quotes in my account?
Can I transfer my no claim discount (NCD) to another person?
Can I upload more than 1 video clip via the Customer Video Upload page?
Does having an account cost anything?
How can I make a car insurance complaint?
How can I provide car insurance feedback to LV= staff?
How do I let you know if someone with car insurance has passed away?
How do I update the DVLA after my car is written off?
How do I cancel my car insurance renewal?
What do I need to log in to my car insurance account?
Why is last year’s car insurance renewal information on my letter different to what I paid?
Why is the letter I received telling me to shop around for car insurance?
Do I need to let you know if my occupation has changed?
Do I have to pay a fee if my car policy is cancelled or changed?
Am I covered to drive a hire car under my insurance policy?
What happens if I go over the annual mileage on my insurance?
How do I change my level of cover when I renew my car insurance?
I’ve read in the press that my car insurance will be invalidated if I drive after my COVID-19 vaccination. Is this true?
I’ve heard about the motor insurance directive and VNUK, but what does it mean? Is my car insured in a car park?
What is an International Driving Permit and will I need one?
Renewals FAQs
How do I cancel my car insurance renewal?
Can I add someone to an existing car insurance policy?
Can I insure two cars at the same time?
I've sold my car and it's still insured by you. How do I cancel my car insurance policy?
How do I get the multi car discount?
Am I covered to drive other cars?
If I have a claim for windscreen damage, does it affect my no claim discount (NCD)?
Will the cars be insured on the same policy?
Can I get the multi car discount online?
Am I insured to drive a garage's courtesy car while my own car is being serviced?
How do I request proof of my no claim discount (NCD)?
When/how will I receive my car insurance documents?
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