Car FAQs

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Popular FAQs

Do you offer Live Chat for your car insurance?
I've changed my car, how do I transfer my existing car insurance to my new car?
Can I add someone to an existing car insurance policy?
Can I insure two cars at the same time?
I've sold my car and it's still insured by you. How do I cancel my car insurance policy?
Am I covered if I put the wrong fuel in?

Payment FAQs

What credit cards do you accept for car insurance?
Can I change my payment method when I renew my car insurance?
Can I get the online car insurance discount over the phone?
How is your car insurance premium calculated?
Is it safe to use my credit or debit card to buy car insurance on your site?
Can my car insurance policy start straight away?
Can I pay my car insurance by cheque?
Can I pay for car insurance through my partner's account for the direct debit option?

General FAQs

How do I know if I have an account?
How do I register for a home insurance account?
Am I covered to drive other vehicles?
How do I get a Green Card?
Am I insured to drive a garage's courtesy car while my own car is being serviced?
How do I request proof of my no claim discount (NCD)?
Are additional drivers on my car insurance policy insured to drive other cars?
I am pregnant or I've just had surgery/operation/caesarean - am I still covered to drive?
How many cars can get the multi car discount?
Who's eligible for the multi car discount on a multi car policy?
Am I covered if I leave my keys in my car?
Am I insured to drive my car for business use?
Are factory fitted options classed as changes to my car?
Does my car insurance cover me for damage caused by riots?
Do I get a discount for passing the Pass Plus test?
Do I need a Green Card for every trip I make to Europe?
Do I need to let you know that I have had a Towbar fitted?
Do I need to notify you of my speed awareness course?
Will I get an electric courtesy car?
For car insurance what is our definition of Social, Domestic and Pleasure including commuting?
What different types of car insurance cover can I choose from?

NCD FAQS

How do I request proof of my no claim discount (NCD)?
What happens to my no claim discount if I have to make a claim?
How much no claim discount (NCD) have I earned?
Can named drivers build up their own no claim discount (NCD)?
How do I qualify for the Protected no claim discount?
What is no claim discount?
Will you accept my NCD that I earned by driving abroad, whist serving in the armed forces?
What if I don’t have a copy of my no claim discount (NCD)?
How do I cancel my account?
Do I get a discount if my car has an alarm, immobiliser or tracker fitted?
Do you accept foreign proof of No Claim Discount?

Temporary car insurance

Can I add someone to an existing car insurance policy?
How can I buy temporary motor insurance from LV=?
How do I cancel my account?
What if I've changed my email address?
Can a learner driver get insurance?

Over 50s

Why is over 50s car insurance usually cheaper?
Can I buy car insurance when I'm overseas?
How do I cancel my account?
What if I've changed my email address?
Do I have to show my car insurance certificate when I use my car abroad?

Claim FAQs

If I have a claim for windscreen damage, does it affect my no claim discount (NCD)?
What do I do if I have a car accident and how do I report it?
Do I have to pay an excess on my car insurance policy if only the other party is claiming?
Can I insure a Cat S or N vehicle?
I have an LV= car insurance policy. Am I entitled to a courtesy car?
I've been in a car accident and have hire car cover, what can I expect?
What happens to my no claim discount if I have to make a claim?
The car accident wasn't my fault, when do I get my excess back?
Am I insured by LV= to drive cars I don't own now my car is a total loss?
What is a car insurance excess?
Can I add photos to the Customer Video Upload Page?
Can I get the motor claim photo or file upload link over email instead?
Can I reply to the motor claim photo or file upload SMS?
Can I use the motor claim photo or file upload link outside the UK?
Can someone else receive a motor claim photo or file upload link on my behalf?
Can you send the link to the Customer Video Upload page to my mobile phone or by text message?
Does LV= car insurance windscreen cover include all other glass and windows in my car?
Does LV= car insurance replace child car seats after an accident?
How can I send you video evidence (such as dashcam footage) to support my motor claim?
How soon do I need to report a car accident to the police?
My car has been stolen, what do I do?
What if the driver of the other vehicle says something different happened?

Total loss FAQs

Can I insure a Cat S or N vehicle?
I have an LV= car insurance policy. Am I entitled to a courtesy car?
I've been in a car accident and have hire car cover, what can I expect?
The car accident wasn't my fault, when do I get my excess back?
Am I insured by LV= to drive cars I don't own now my car is a total loss?
What address should I send car insurance claims documents to?
What happens if I have a car accident abroad?
My car has a personalised registration number and has been written off, what should I do?
How do I continue my insurance on another car when I have made a total loss claim on my LV= car insurance?
How do I update the DVLA after my car is written off?

Policy changes FAQs

Do you offer Live Chat for your car insurance?
I've changed my car, how do I transfer my existing car insurance to my new car?
Can I add someone to an existing car insurance policy?
Can I insure two cars at the same time?
I've sold my car and it's still insured by you. How do I cancel my car insurance policy?
I am pregnant or I've just had surgery/operation/caesarean - am I still covered to drive?
Will putting winter (snow) tyres on my car affect my car insurance premium?
How do I change the payment date or bank details for my car insurance payments?
Do you cover modifications/change to standard specifications?
Can I change my payment method when I renew my car insurance?
How do I change my name as shown on the car insurance policy?

Optional extras FAQs

What countries does my car insurance cover me to drive in?
I have an LV= car insurance policy. Am I entitled to a courtesy car?
I've been in a car accident and have hire car cover, what can I expect?
How do I qualify for the Protected no claim discount?
What does accidental damage cover me for on car insurance?
What optional extras are available to enhance my car insurance?
What is no claim discount?
What's car insurance personal accident cover?
What are motor legal expenses and what do they cover?

Existing customers FAQs

Do you offer Live Chat for your car insurance?
I've changed my car, how do I transfer my existing car insurance to my new car?
Can I add someone to an existing car insurance policy?
Can I insure two cars at the same time?
I've sold my car and it's still insured by you. How do I cancel my car insurance policy?
How do I know if I have an account?
How do I get the multi car discount?
How do I register for a home insurance account?
Am I covered to drive other vehicles?
If I have a claim for windscreen damage, does it affect my no claim discount (NCD)?
Am I covered if my vehicle has suffered an electrical or mechanical fault?
Can I access my account on all devices?
Can I see saved car insurance quotes in my account?
Can I transfer my no claim discount (NCD) to another person?
Can I upload more than 1 video clip via the Customer Video Upload page?
Does having an account cost anything?
As an existing customer with an electric car, will I benefit from this cover?
How can I make a car insurance complaint?
How can I provide car insurance feedback to LV= staff?
How do I let you know if someone with car insurance has passed away?
How do I update the DVLA after my car is written off?

Renewals FAQs

Can I add someone to an existing car insurance policy?
Can I insure two cars at the same time?
I've sold my car and it's still insured by you. How do I cancel my car insurance policy?
How do I get the multi car discount?
Am I covered to drive other vehicles?
If I have a claim for windscreen damage, does it affect my no claim discount (NCD)?
Will the cars be insured on the same policy?
Can I get the multi car discount online?
Am I insured to drive a garage's courtesy car while my own car is being serviced?
How do I request proof of my no claim discount (NCD)?
When will I receive my car insurance documents?

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