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Popular FAQs
Do you offer Live Chat for your home insurance?
What is my home insurance excess?
What can I do in my online account and do I already have one?
My pipes have burst - am I covered on my home insurance?
What is a listed building?
What's a Defaqto star rating?
Do I have to pay a fee if my policy is cancelled or changed?
What are the benefits of having both buildings and contents cover with LV=?
Why doesn't home insurance cover wear and tear?
I have been declined home insurance because of the risk of flood in my area. What can I do?
What happens if you can't cover me?
General FAQs
Will I need to have certain types of locks or an alarm on my home?
Do I get a home insurance discount if I take out more than one insurance policy with you?
Does it matter what my house is built from?
Do you cover matching sets and suites?
Do you have approved suppliers and specialists for home repairs?
I live in rented accommodation, what contents cover do I need?
What is garage insurance and what does it cover?
Was the multi product discount included in my home insurance quote?
I haven't exchanged on a property I'm buying, can I have a home insurance quote?
I'm not sure when my property was built, can I still have a home insurance quote?
Will you cover my electric bike?
I’ve been asked to send in Power of Attorney Documents. Where do I send this?
What do I do if my property is broken into?
Does LV= offer listed building insurance?
Buildings FAQs
What does buildings insurance cover?
What do I do if there's a home emergency?
How will a home insurance claim affect my premium?
Can I get an internet discount for home insurance over the phone?
How can I pay for the home insurance policy?
My property has been converted. What do I record as the year of construction?
I have an annexe and would like to cover it
I’m a leaseholder of a flat and need buildings insurance, can you cover me?
Contents FAQS
How do I cover any items I take away from the home?
How will a home insurance claim affect my premium?
I've completed an online home insurance quote but would prefer to pay over the phone, can I still get my online discount?
Are the contents in my garage/shed covered?
Do I have to let you know if I have an expensive item?
What does contents accidental damage cover?
Will your home insurance replace possessions that have been lost, stolen or damaged?
My sofa is damaged, what am I covered for?
Are my musical instruments covered?
Do you cover Airbnb?
Is my bike insured?
Are my contents covered whilst in storage?
Can I get hearing aid insurance?
Claims FAQs
What is my home insurance excess?
What is a compulsory home insurance excess?
What's a voluntary home insurance excess?
How will a home insurance claim affect my premium?
My roof is leaking - am I covered under home insurance?
What home insurance helpline services do you offer?
Am I covered if I leave my tap on and my bath or sink overflows?
What is the home claim upload and how do I use it?
I have a LV= Home Insurance policy. Am I covered if my house is burgled?
What do I do if my property has storm damage
What does home liability insurance cover?
What happens after I make a home insurance claim?
What's the home insurance claims process?
Will I have to pay anything towards the cost of a home insurance claim?
If I decide not to go ahead with my home insurance claim, will it affect my premium?
How many estimates do I need to provide for repairs to my home?
Policy changes FAQs
Do you offer Live Chat for your home insurance?
How do I cover any items I take away from the home?
I have a LV= Home Insurance policy. Do I have to let you know about home improvements like a new conservatory?
Does your home insurance provide identity fraud cover?
How do I let you know if someone with home insurance has passed away?
Existing customers FAQs
Do you offer Live Chat for your home insurance?
What is my home insurance excess?
Will I need to have certain types of locks or an alarm on my home?
What does buildings insurance cover?
What can I do in my online account and do I already have one?
Does my LV= Home Insurance policy cover student contents insurance for my son or daughter's contents whilst they are away at college or university?
How do I cancel my home insurance renewal?
How do I request and receive my home documents?
How can I change or update my home policy?
Renewals FAQs
What is my home insurance excess?
What does buildings insurance cover?
What is a compulsory home insurance excess?
How long will repairs to my home take?
How do I cancel my home insurance renewal?
Optional extras FAQs
What do I do if there's a home emergency?
How do I cover any items I take away from the home?
What is a valuable?
I have a LV= Home Insurance policy. Do you offer second home insurance?
Payment FAQs
I've completed an online home insurance quote but would prefer to pay over the phone, can I still get my online discount?
How can I pay for the home insurance policy?
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