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Popular FAQs
Am I covered if my airline cancels my flight?
Am I covered for delays?
I need to buy travel insurance - can LV= cover me?
Which countries are in each area of travel insurance cover?
How can I cancel my LV= travel insurance?
Can I add travellers onto my travel insurance policy after my cover has started?
What’s the difference between an Essential and Premier Travel policy?
Does LV= travel insurance cover pre-existing medical conditions?
I have a Global Health Insurance card (GHIC). Do I need travel insurance?
Who are the travel insurance regulators?
How do I save my travel insurance quote so I can come back to it later?
Do you offer a backpacker travel insurance policy?
What does the travel insurance policy cover?
How long should my passport be valid for when I travel?
I haven't received my email confirmation about my travel insurance; what should I do?
General FAQs
Does everyone on an LV= travel insurance policy have to travel together?
Will I save money if I buy annual travel insurance instead of a single trip?
I have a Global Health Insurance card (GHIC). Do I need travel insurance?
Do I need to take my travel insurance documents with me on holiday?
Can children who are covered on an annual multi-trip insurance policy travel on their own, independent of an insured adult?
What should I do if my travel is disrupted by natural disasters or strikes?
What should I do if my travel is disrupted by severe weather?
Are there any age restrictions on LV= travel insurance?
Are there any destinations I can't travel to under my LV= travel insurance policy?
Can I buy travel insurance when I'm overseas?
How many days can I go on holiday for on a single trip travel insurance policy?
How many people can be insured on one travel insurance policy?
Is there a limit on how many trips I can take with your travel insurance?
I have an annual travel insurance policy. Do I need to call you each time I go away?
Where can I find information about the destination I'm travelling to?
How can I pay for my travel insurance?
Why do you need to know the relationship of the travellers to the policyholder?
How do I know if I have LV= Premier travel insurance?
If I buy a travel insurance policy today, will I be covered to go on a trip today?
What if the FCDO advises against travel to my destination while I'm there?
Claims FAQs
What should I do if my travel is disrupted by natural disasters or strikes?
What happens if I lose my passport while on my cruise holiday?
What happens if I lose my passport while I'm on a trip?
What should I do if my travel is disrupted by severe weather?
What happens with travel insurance if my baggage is delayed, lost or stolen?
Am I still covered even if my flight is delayed beyond my policy end date?
What happens if I can’t return from my trip on my planned date because of illness or injury; am I still covered?
What do I do if the provider of my transport, accommodation or excursion goes bankrupt?
What address should I send my travel insurance claim documents to?
What happens if I can’t get home on the date my trip/cover ends?
How do I make a claim on my travel insurance?
What happens if I'm the victim of a terrorist attack while I'm abroad?
I have concerns about travelling to a country with active ZIKA virus transmission. What cover do you provide?
Will my travel insurance cover the cost of replacement prescription medication if I'm abroad?
What is a 'known event'?
Brexit FAQs
Policy changes FAQs
Can I add travellers onto my travel insurance policy after my cover has started?
Can I change my single trip policy to an annual travel insurance policy?
Can I change the area of cover on my travel insurance?
Can I choose my level of travel insurance cover?
Can I change the trip dates of my single trip travel insurance policy?
Optional extras FAQs
Are winter sports covered by LV= travel insurance?
What happens with travel insurance if my baggage is delayed, lost or stolen?
Existing customers FAQs
How do I renew my travel insurance?
Am I still covered even if my flight is delayed beyond my policy end date?
What happens if I can’t return from my trip on my planned date because of illness or injury; am I still covered?
What happens if I can’t get home on the date my trip/cover ends?
I have car / home insurance with LV=. Do I get a discount on my LV= travel insurance?
Does the LV= travel insurance policy provide business cover?
How will I be sent my travel insurance policy documents?
I'm searching for my medical conditions on the screening section of the website, but I can't find them - what am I doing wrong?
If I need to extend my trip, can I extend my travel insurance policy?
Is there an excess to pay if I have to claim on my LV= travel insurance?
Can I upgrade my travel insurance from Essential to Premier cover?
Why is the letter I received telling me to shop around for travel insurance?
What should I do if I or someone travelling with me becomes ill during my holiday?
How do I make a complaint about my travel insurance?
What is the longest period of time that I can have travel cover away for?
Is emergency prescription medication covered by my LV= travel insurance?
Does LV= travel insurance allow someone to travel out to be with me if I am ill abroad?
Is there a limit on how many trips I can take on an annual multi trip travel insurance policy?
How far in advance can a booked trip be covered?
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