Travel FAQ hub

Existing customers FAQs

• Am I still covered even if my flight is delayed beyond my policy end date?
• What happens if I can’t return from my trip on my planned date because of illness or injury; am I still covered?
• What happens if I can’t get home on the date my trip/cover ends?
• I have car / home insurance with LV=. Do I get a discount on my LV= travel insurance?
• Does the LV= travel insurance policy provide business cover?
• How will I be sent my travel insurance policy documents?
• I'm searching for my medical conditions on the screening section of the website, but I can't find them - what am I doing wrong?
• If I need to extend my trip, can I extend my travel insurance policy?
• Is there an excess to pay if I have to claim on my LV= travel insurance?
• Can I upgrade my travel insurance from Essential to Premier cover?
• What should I do if I or someone travelling with me becomes ill during my holiday?
• How do I make a complaint about my travel insurance?
• What is the longest period of time that I can have travel cover away for?
• Does LV= travel insurance allow someone to travel out to be with me if I am ill abroad?
• Is there a limit on how many trips I can take on an annual multi trip travel insurance policy?
• How far in advance can a booked trip be covered?