How do I upload photos or videos when making a claim on my car insurance? How does the link work?

If you’ve been in an accident and need to make a claim, photos and videos can help speed up the process. Photos are a great way of showing the extent of any damage to the vehicles involved and videos, like dashcam footage, can help us understand what happened.

Your questions on how to upload videos and how to send us photos and files are answered below...

Customer Video Upload page

Uploading your photos or files

Not what you were looking for? Find your answer in our car FAQ hub.

Sorry if any of this sounds like jargon. You'll find an explanation in our car insurance glossary...