Travel insurance existing customers

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Further travel annoucements

Following the recent travel disruptions due to COVID-19, you may have some questions about what your travel insurance covers. Read more on our coronavirus support page.

Important information

Here are some key things you need to know about claiming due to COVID-19

  • Your travel insurance provides cover for costs you're not entitled to recover elsewhere
  • You're entitled to a refund or alternative holiday if your holiday package is ABTA or ATOL protected
  • You can also expect a refund from your airline if it operates under CAA regulations
  • In some cases your credit card may provide protection under section 75 of the Consumer Credit Act for bookings over £100 where a service has been cancelled. If you have an eligible claim against your card provider you will be entitled to a full refund with no excess to pay
  • You can make a claim on your travel insurance if you can't get a refund or replacement holiday or voucher elsewhere. For more information take a look at the make a claim section below

What would you like to do?


Concerned about Brexit disrupting your travel plans? Here’s a helpful guide

Brexit guide

Looking for something else? Perhaps these handy links can help