Travel insurance existing customers

Renew your travel insurance policy, make a claim or make changes

Important information

Here are some key things you need to know about claiming due to COVID-19

  • Your travel insurance provides cover for costs you're not entitled to recover elsewhere
  • You're entitled to a refund or alternative holiday if your holiday package is ABTA or ATOL protected
  • You can also expect a refund from your airline if it operates under CAA regulations
  • In some cases your credit card may provide protection under section 75 of the Consumer Credit Act for bookings over £100 where a service has been cancelled. If you have an eligible claim against your card provider you will be entitled to a full refund with no excess to pay
  • You can make a claim on your travel insurance if you can't get a refund or replacement holiday or voucher elsewhere. For more information take a look at the make a claim section below

What would you like to do?


Concerned about Brexit disrupting your travel plans? Here’s a helpful guide

Brexit guide

Looking for something else? Perhaps these handy links can help