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Travel insurance existing customers

Renew your travel insurance policy, make a claim or make changes

24 hour helpline for medical emergencies

From abroad:+44 1243 621 537

Liners open 24 hours, 7 days a week

Calls will be recorded. 

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Concerned about Brexit disrupting your travel plans? Here’s a helpful guide

Brexit guide

Would you like to make a travel insurance claim?

Here are some things to know before you call:

Before calling to make a claim please have details of:

  • Your dates and times of travel
  • The amount you're claiming for

We may also need more information later such as:

  • Details of other insurance you have that may cover the same loss
  • Original receipts and accounts for all out of pocket expenses, bills or invoices you've had to pay 

To make a claim, please call:

From abroad:+44 1243 621 537

Lines open 24 hours, 7 days a week

Calls will be recorded. 

Manage your policy

Need to make a change to your policy, like changing your address, adding optional extras or requesting duplicate policy documents? Just ask

Speak to our friendly people today

8am - 8pm Monday to Friday

9am - 5pm Saturday and bank holidays

10am - 4pm Sunday 

Calls will be recorded.
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Would you like to renew your policy?

More information about renewing

Need some help? Well, that's what we're here for!

Just let us know what you need a hand with and we'll take it from there.

Car insurance

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Pet insurance

Travel insurance

Breakdown cover

Classic car insurance

Motorbike insurance

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Maybe we've already answered your questions in our FAQS? Take a peek...

Read our FAQs

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Contact & help

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