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Travel insurance existing customers

Renew your travel insurance policy, make a claim or make changes

What would you like to do?

Call 24-hour medical emergency helpline

24hr helpline telephone icon 01243 621 537

Lines open 24 hours, 7 days a week

For Text Phone first dial 18001

Calls will be recorded

From abroad: +44 1243 621 537

Make a claim

Here are some things to know before you call:

Claim considerations

How the claims process works

 

Before calling to make a claim please have details of:

  • Your dates and times of travel
  • The amount you're claiming for

We may also need more information later - things like:

  • Details of other insurance you have that may cover the same loss
  • Original receipts and accounts for all out of pocket expenses, bills or invoices you've had to pay

 

To make a claim, please call:

24 hour phone helpline icon0800 085 5663

Lines open 24 hours, 7 days a week

For Text Phone first dial 18001

Calls will be recorded

From abroad: +44 1243 621 537

Request documents

Get duplicate documents using our simple online form

Request documents

 

Or call us on:

LV= Heart Logo 0800 707 6966

Mon to Fri  8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded

Manage policy

Manage your policy using our online forms

Change name

Change address

Change email address and telephone number

Manage marketing preferences

Request documents

 

Need to change anything else?

That's what we're here for. If there's anything else you need to change, just call us on the number below.

LV= Heart Logo 0800 707 6966

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded

Renew

What happens

About three weeks before the renewal date of your travel insurance policy, we'll send you a handy pack with all the details on how to renew your policy.

The pack will include a schedule summarising:

  • The cover and price of your policy
  • Any changes to the cover, including any medical conditions you;ve told us about
  • Details of any optional extras you've chosen

Check this carefully as we'll base your renewal offer on this information.

More information about renewing

 

To renew, call us on:

LV= Heart Logo 0800 707 6966

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am  - 4pm

For Text Phone first dial 18001

Calls will be recorded

Brexit

Concerned about Brexit disrupting your travel plans? Here’s a helpful guide

Brexit guide

Need some help? Well, that's what we're here for!

Just let us know what you need a hand with and we'll take it from there.
Contact & help

Looking for something else? Perhaps these handy links can help