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Travel insurance existing customers

Renew your travel insurance policy, make a claim or make changes

24 hour helpline for medical emergencies

From abroad:+44 1243 621 537

Liners open 24 hours, 7 days a week

Calls will be recorded. 

Would you like to make a travel insurance claim?

Here are some things to know before you call:

Before calling to make a claim please have details of:

  • Your dates and times of travel
  • The amount you're claiming for

We may also need more information later such as:

  • Details of other insurance you have that may cover the same loss
  • Original receipts and accounts for all out of pocket expenses, bills or invoices you've had to pay 

To make a claim, please call:

From abroad:+44 1243 621 537

Lines open 24 hours, 7 days a week

Calls will be recorded. 

Manage your policy

Need to make a change to your policy, like changing your address, adding optional extras or requesting duplicate policy documents? Just ask

Speak to our friendly people today

8am - 8pm Monday to Friday

9am - 5pm Saturday and bank holidays

10am - 4pm Sunday 

Calls will be recorded.

Would you like to renew your policy?

More information about renewing

Need some help? Well, that's what we're here for!

Just let us know what you need a hand with and we'll take it from there.

Car insurance

Home insurance

Pet insurance

Travel insurance

Breakdown cover

Classic car insurance

Motorbike insurance

Landlord insurance 

 

Maybe we've already answered your questions in our FAQS? Take a peek...

Read our FAQs

 

Want to know more about a specific product? No worries!

Car

Home

Pet

Travel

Breakdown

Classic car

Motorbike

Landlord

Contact & help

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