What would you like to do?
Need to make a claim?
24-hour medical emergency claim and helpline
You must call this line:
- If you think you need to cut your trip short
- Before going to a hospital
- If you need medical treatment that may cost more than £500
If you're unable to call because you’re getting emergency treatment, you must call as soon as you can.
If you're in Europe and need emergency services rapid assistance, dial 112 (this is like using 999).
Our 24 hour emergency medical assistance line is available 365 days of the year and is provided by CEGA Group Services Limited.
For all other travel claims
Claim considerations before you call
When you make a claim, you'll need to have:
- Your dates and times of travel
- The amount you're claiming for
We may need more information later, such as:
- Details of other insurance you have that may cover the same loss, like home insurance, private medical cover and packaged bank accounts
- Original receipts and accounts for all out of pocket expenses, bills or invoices you've had to pay
Sunday and Bank Holidays Closed
Here's what you need to know about booking a trip during COVID-19
Your travel insurance provides cover for costs you're not entitled to recover elsewhere if an unexpected illness or other event means you need to cancel your trip.
Your travel policy includes cancellation cover if you're personally affected by COVID-19, such as testing positive shortly before your trip.
There's no cover for cancellation due to COVID-19 related travel disruption that occurs after you've booked your trip. For example:
- The FCDO changes its advice about your destination due to COVID-19
- Your destination closes its borders
Here are some ways you can recover your costs if COVID-19 travel disruption affects your trip:
- You're entitled to a refund or alternative holiday if your holiday package is ABTA or ATOL protected
- You can also expect a refund from your airline if it operates under CAA regulations
- In some cases your credit card company may provide protection under section 75 of the Consumer Credit Act for bookings over £100 where a service has been cancelled. If you have an eligible claim against your card provider you'll be entitled to a full refund with no excess to pay
For more information on how to make a claim, take a look at our 'make a claim' section below.
For information about the latest news relating to your travel insurance, read our hot topics FAQs.
FREQUENTLY ASKED QUESTIONS
Got a question about our travel insurance?