Travel insurance existing customers

Renew your travel insurance policy, make a claim or make changes

Here's how we're dealing with Coronavirus (COVID-19)

We've made the difficult decision to temporarily stop selling travel insurance to new customers. To best support our staff, we've temporarily changed our opening hours to Monday to Friday 9 – 6, Saturday 9 – 5 and Sunday 10 – 4 for existing customers. Need to make a claim? No worries, you can still get in touch as normal. Updated on 01/06/2020.
Important information

Here are some key things you need to know about claiming due to COVID-19

  • Your travel insurance provides cover for costs you're not entitled to recover elsewhere
  • You're entitled to a refund or alternative holiday if your holiday package is ABTA or ATOL protected
  • You can also expect a refund from your airline if it operates under CAA regulations
  • In some cases your credit card may provide protection under section 75 of the Consumer Credit Act
  • You can make a claim on your travel insurance if you can't get a refund or replacement holiday or voucher elsewhere. For more information take a look at the make a claim section below

What would you like to do?


Concerned about Brexit disrupting your travel plans? Here’s a helpful guide

Brexit guide

Looking for something else? Perhaps these handy links can help