Travel insurance existing customers

Renew your travel insurance policy, make a claim or make changes

August opening hours

To best support our existing customers during the busy month of August, we’re temporarily changing the opening hours of our sales lines. Remember, you can still get a quote and buy online 24/7.

If you’d like to call us about a new policy, we’re here:

Mon to Fri and bank holidays 9am - 5pm 
Sat and Sun closed

If you’re an existing customer, our opening hours haven’t changed. You can still call us:

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm

Important information

Here's what you need to know about booking a trip during COVID-19

Your travel insurance provides cover for costs you're not entitled to recover elsewhere if an unexpected illness or other event means you need to cancel your trip.

Your travel policy includes cancellation cover if you're personally affected by COVID-19, such as testing positive shortly before your trip.

There's no cover for cancellation due to COVID-19 related travel disruption that occurs after you've booked your trip. For example: 

  • The FCDO changes its advice about your destination due to COVID-19
  • Your destination closes its borders 

Here are some ways you can recover your costs if COVID-19 travel disruption affects your trip:

  • You're entitled to a refund or alternative holiday if your holiday package is ABTA or ATOL protected
  • You can also expect a refund from your airline if it operates under CAA regulations
  • In some cases your credit card company may provide protection under section 75 of the Consumer Credit Act for bookings over £100 where a service has been cancelled. If you have an eligible claim against your card provider you'll be entitled to a full refund with no excess to pay

For more information on how to make a claim, take a look at our 'make a claim' section below.

To find out what coronavirus cover you have on your existing policy, visit our COVID-19 hub.

For information about the latest news relating to your travel insurance, read our hot topics FAQs.

What would you like to do?


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