Car insurance customer reviews

Want to know how we stack up? Here’s what our customers are saying
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Read unbiased reviews and ratings from our car customers

LV= car insurance is rated 4.7 out of 5 based on 5,221 customer reviews independently verified by Feefo. (Correct as of 27 March 2024)

We're keen to get feedback from our customers so we've partnered with Feefo, an independent review company.

Find out how, as a customer, you can leave feedback below.

Customer reviews

How you can leave feedback

  1. You purchase a car insurance policy directly from our website.
  2. Once you've received your policy documents you'll get an invitation by email from Feefo within two weeks asking you to give feedback.
  3. Your feedback will be published on our website usually within a day or so.
We aren't involved in handling the feedback at any stage.

Feefo always publishes your unedited feedback unless it contains swear words. If it does, they'll contact you and ask if you'd like to re-word it. If you don't want to alter it, it won't be published as we don't want any bad language on our website that could offend other customers.

We're always in top gear when it comes to car cover

Our awards and recognition

  • Given the prestigious Defaqto 5 Star Rating 
  • A Which? Recommended Provider for 10 years running
  • LV= car insurance rated 4.7 out of 5 based on 5,215 customer reviews independently verified by Feefo
    Correct as of 16 April 2024

Policy documents

Learn more about the nuts and bolts of our cover – the policy documents are all here

You can get these and other documents from us in Braille, large print or audio by dropping us a line.

Now sit back, relax and start your quote