Insurance FAQs

I'm using my own garage, where do I send the estimate?

The estimate can be sent to us via the garages 'Audatex' system, using the code 'LVRCV' and your claim reference number or by email to [email protected] or fax on 0800 707 6927.

With LV= Car Insurance, you're free to choose who repairs your car, but we're likely to inspect it before we authorise any work. If it isn't an LV= Recommended Repairer you will need to pay an additional £200 excess and we can't offer a courtesy car (if you have this cover) or warranty on the repairs. This £200 excess will apply if you renewed or amended your policy on or after 30th December 2018.

Some benefits of using our approved repairers include:

  • Free collection and delivery of your vehicle
  • 5 year warranty on the workmanship with all our network garages (non-transferable if sold)
  • Our garages are either British Standard approved or Kitemark approved which ensures technical competence. To achieve these standards our garages are independently audited
  • All work carried out will be in accordance with the Vehicle Manufacturers or Thatcham Repair Research Centre guidelines
  • Garages are proactively audited by our engineers
  • They will keep you updated throughout the repairs