Insurance FAQs

When/how will I receive my car insurance documents?

If you chose to receive your car insurance documents by email, they should be with you within three hours (although occasionally, they may take a little longer). You may need to check your email junk or spam folders.

If for any reason your email is returned to us, we'll automatically send your documents to you by post instead.

If you chose to receive your documents by post, they'll arrive in five to seven days. If you haven't received your documents within seven days, please call us on 0800 085 5663 and we'll be happy to help.

Lines open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and Bank Holidays
10am - 4pm Sunday

Calls will be recorded. For Text Phone: dial 18001 first.

I haven't received my car insurance email confirmation, what should I do?

You should receive your documents by email within three hours.

If they haven't arrived in your inbox, please check your spam or junk folder and if they're still not there, give us a call on 0800 085 5663.

All content is approved by our in-house advisory board of experts.