For emails you should receive your documents within three hours. However, there are times this can take longer but they should be with you the next day. Please remember to check your spam or junk folder. if If for any reason your email is returned to us, we'll automatically send your documents to you by post instead. If you chose to receive your documents by post, they'll arrive within five days.
Please call us on 0800 085 5663 if you still haven't received them.
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
Calls will be recorded. For Text Phone first dial 18001