Home insurance existing customers

Renew your home insurance policy, make a claim or make changes

Can't find your documents?

You could've sworn they were by the laptop or in your junk mail, but now you can't find your documents anywhere...


If you chose to have your documents emailed, they would've come from the email address [email protected]

Maybe you've got the email but can't remember the password to your documents? 
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.

If you received your documents from 31 March 2020, you don't need a password to open them.

Still can't find them? We've got you covered. Head over to our documents page to find out how you can request new documents.

Manage your policy

Need to make a change to your policy, like changing your address or requesting duplicate documents?

Speak to our friendly people today

Mon to Fri 8am - 8pm

Sat 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded

Emergency helpline

Contact our 24 hour emergency helpline for home emergencies

24 hours a day, 365 days a year

For Text Phone first dial 18001

Calls will be recorded

Need more information on things like domestic emergencies, identity fraud assistance and legal advice?


Log in to or register for your LV= Account

If you’d like to register or log into your account, simply visit our page
Log in or register
renew your policy

Would you like to renew your policy online?

Renew online if you don't need to make any changes to your policy.
Renew Policy

Need more information?

Make a claim

We show you in four easy steps how your claim will be dealt with from your first call to completion. For Home claims, you can also log a non-urgent claim using our online form.

Need help with your claim?

Take a look at our guide to what you can and can't claim for.

Renew your policy

Are you looking for more information about renewing your home insurance policy?

Coronavirus and you

What to do if you have to work from home

  • If your employer has sent you to work from home, or you've had to self-isolate, we will cover you and any office equipment you may have whilst you work from home
  • There is no need to contact us to let us know that you're working from home
Whirlpool recall

I have a Whirlpool washing machine, what should I do?

Here's what you need to know...

  • If your washing machine is on the fire recall list, you're entitled to a replacement washing machine or repair to your existing appliance, free of charge through Whirlpool
  • Unsure if your washing machine is affected? Visit Whirlpool's website to check your model

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