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Home insurance existing customers

Renew your home insurance policy, make a claim or make changes

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Need some help? Well, that's what we're here for!

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Manage your policy

Need to make a change to your policy, like changing your address or requesting duplicate documents?

Speak to our friendly people today

If you bought your policy before 22 May 2018

If you bought your policy after 22 May 20180800 085 5664

Mon to Fri 8am - 8pm

Sat 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded

Emergency helpline

Contact our 24 hour emergency helpline for home emergencies

24 hours a day, 365 days a year

For Text Phone first dial 18001

Calls will be recorded

Need more information on things like domestic emergencies, identity fraud assistance and legal advice?


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renew your policy

Would you like to renew your policy online?

Renew online if you don't need to make any changes to your policy.
Renew Policy

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Make a claim

We show you in four easy steps how your claim will be dealt with from your first call to completion.

Need help with your claim?

Take a look at our guide to what you can and can't claim for.

Renew your policy

Are you looking for more information about renewing your home insurance policy?

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