Why are insurance prices rising?
It’s no secret that insurers are dealing with growing claims costs and our average prices have had to rise so we can continue to offer you the best possible service. Find out more about this and what we’re doing about it here:
What would you like to do?
Can't find your documents?
If you receive your documents by email, they will have come from [email protected]
While we update our systems for the next few months, you won't be able to view your policy documents in your online account. Sorry for the inconvenience. If you need to request your documents again, please visit our home live chat page.
Didn't find what you were looking for? These documents might help...
You can get these and other documents from us in braille, large print or audio by sending us an email.
- Our terms and conditions (PDF, 287KB)
- Home insurance product information document (PDF, 137KB)
- Home Plus insurance product information document (PDF, 137KB)
- Home essentials product information document (PDF, 137KB)
- Home legal expenses document (PDF, 148KB)
- Home emergency document (PDF, 156KB)
- Home and Home Plus Insurance cover and limits document (PDF 413KB)
- Home essentials insurance cover and limits (PDF 430KB)
- How we use your personal information
Need to make a change to your policy, like changing your address or updating your contents limit?
Speak to our friendly people today
0330 678 5256
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
Want to cancel your renewal?
If you'd like to cancel your renewal, you can use our online services to do this up to 4 working days before your cover is due to end.
You’ll be taken to our renewals page where you can access your policy using the policy number. Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal.
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Register your claim online in less than 10 mins - it's the quickest way...
- You can claim online if you bought your home insurance directly through LV=.
- If a claim is reported between 8 and 3 Mon-Fri, we’ll get back to you by the end of the day. Any claims reported outside those times we will get back to you by the end of the next working day.
Before you decide to claim, you might have some questions...
What you can and can’t claim for...
How the claims process works...
Your guide to water leak claims...
Before you claim:
- Have your policy number and any documents to hand
- Give us as much information about the incident as you can
- Report theft to the police first and ask for a crime reference number - you need this to make a claim
If you can't log your claim online, please call:
0330 678 5000 or from abroad +44 1202 296 762
Lines open: Mon to Fri 8am - 6pm | Sat 8am - 4pm
Calls will be recorded. For Text Phone, first dial 18001.
You’ll need to use our broker claims form if you took your policy out with a broker (not direct with LV=), for example if your policy documents say Clear or Rainbow.
Home emergency
In an emergency (eg, a broken boiler, plumbing issues or loss of electrical power) if Home Emergency cover is included in your home insurance, use our Home emergency form or call our 24-hour helpline below.
If you don’t have this cover but have an emergency, please call the helpline.
24 hours a day, 365 days a year
Calls will be recorded. For Text Phone, first dial 18001.
Would you like to renew your policy online?
About three weeks before the renewal date of your home insurance policy, we'll send you a handy pack with all the details on how to renew your policy.
The pack will include a schedule summarising:
- The cover and price of your policy
- Details of the home insured
- Details of any optional extras you've chosen
Check this carefully as we'll base your renewal offer on this information.
More information about renewing
Renew online if you don't need to make any changes to your policy
- Secure online process
- All you need is your renewal documents
If you'd like to make changes or talk to us about your policy, just give us a call.
0330 678 5256
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
Loyalty matters
We’ll make sure your renewal price is the same or cheaper than if you were a new customer with like-for-like cover from us. Find out how our renewal pricing works
Looking to cancel your automatic renewal?
We know things change, so cancelling your renewal online is quick, simple and completely free.There are two ways of cancelling, depending on how close your policy is to its renewal date.
So, here are your options…
My renewal date is in 30 days or less
You can use our online tool to cancel up until four working days before your renewal date. You’ll be taken to our renewals page where you can access your policy using the policy number. Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal.
My renewal date is more than 30 days away
- You can cancel your renewal by speaking to one of our live chat team. If we're available to chat, you'll see a green 'chat now' button in the bottom right of the screen. Give it a click and we'll get started.
- If we're not available then simply fill out our online automatic renewal cancellation form and we’ll do the rest
Loyalty matters
We’ll make sure your renewal price is the same or cheaper than if you were a new customer with like-for-like cover from us. Find out how our renewal pricing works
If you’d like to register or log into your account, simply visit our page.
If you’ve chosen Home Emergency cover, we can arrange emergency help for problems like a broken boiler, plumbing issues or loss of electrical power.
You only need to answer a few simple questions to report your home emergency, doing it online means you can also track its progress.
Report a home emergency online
If you didn't add this extra cover but require emergency assistance, don't delay in getting the emergency sorted as quickly as possible. Call us on the number below to see if we can put you in contact with qualified tradespeople.
Contact our 24 hour emergency helpline for home emergencies
24 hours a day, 365 days a year
For Text Phone first dial 18001
Calls will be recorded
Need more information on things like domestic emergencies, identity fraud assistance and legal advice? Visit our Helpline page.
Got a question about our home insurance?
- What is home emergency cover?
- Do you provide cover if the property is un-occupied for a month?
- What has caused the renewal premiums to go up?
- What is my home insurance excess?
- What is my account and what can I do in it?
- I have a LV= Home Insurance policy. Am I covered for damage caused by water leaking?
Say hello to LV=
Head to our support page to learn more.