Home insurance existing customers
Renew your home insurance policy, make a claim or make changes
Can't find your documents?
You could've sworn they were by the laptop or in the junk drawer, but now you can't find your documents anywhere...
If you chose to have your documents emailed, they would've come from the email address [email protected]
Maybe you've got the email but can't remember the password to your documents?
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.
If it's neither of those, or you chose to receive your documents by post, you can speak to a member of our live chat team who can request new documents for you.
Manage your policy
Need to make a change to your policy, like changing your address or requesting duplicate documents?
Speak to our friendly people today
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
Emergency helpline
Contact our 24 hour emergency helpline for home emergencies
24 hours a day, 365 days a year
For Text Phone first dial 18001
Calls will be recorded
Need more information on things like domestic emergencies, identity fraud assistance and legal advice?
renew your policy
Would you like to renew your policy online?
Renew online if you don't need to make any changes to your policy.
Need more information?
Make a claim
We show you in four easy steps how your claim will be dealt with from your first call to completion.
Renew your policy
Are you looking for more information about renewing your home insurance policy?
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Frequently asked questions
Got a burning question? We might have already answered it below
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