Need some help? Well, that's what we're here for!

Just let us know what you need a hand with and we'll take it from there.

Car insurance

Home insurance

Pet insurance

Travel insurance

Breakdown cover

Classic car insurance

Motorbike insurance

Landlord insurance 


Maybe we've already answered your questions in our FAQS? Take a peek...

Read our FAQs


Want to know more about a specific product? No worries!

Car

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Home insurance existing customers

Renew your home insurance policy, make a claim or make changes

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Need some help? Well, that's what we're here for!

Chat with us by clicking below

Can't find your documents?

You could've sworn they were by the laptop or in the junk drawer, but now you can't find your documents anywhere...

 
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If you chose to have your documents emailed, they would've come from the email address [email protected]

Maybe you've got the email but can't remember the password to your documents? 
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.

If it's neither of those, or you chose to receive your documents by post, you can speak to a member of our live chat team who can request new documents for you.

Manage your policy

Need to make a change to your policy, like changing your address or requesting duplicate documents?

Speak to our friendly people today

Mon to Fri 8am - 8pm

Sat 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded

Emergency helpline

Contact our 24 hour emergency helpline for home emergencies

24 hours a day, 365 days a year

For Text Phone first dial 18001

Calls will be recorded

Need more information on things like domestic emergencies, identity fraud assistance and legal advice?

 

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renew your policy

Would you like to renew your policy online?

Renew online if you don't need to make any changes to your policy.
Renew Policy

Need more information?

Make a claim

We show you in four easy steps how your claim will be dealt with from your first call to completion.

Need help with your claim?

Take a look at our guide to what you can and can't claim for.

Renew your policy

Are you looking for more information about renewing your home insurance policy?

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