Home insurance existing customers
Renew your home insurance policy, make a claim or make changes
Here's how we're dealing with Coronavirus (COVID-19)
Due to coronavirus (COVID-19), we've temporarily changed our opening hours. Existing customers: Monday to Saturday 9 – 5 closed on Sunday. Claims: Monday to Friday 9-5, Saturday 8-12 and closed on Sunday. Our home emergency helpline remains open 24/7. Updated 31/03/2020.
Can't find your documents?
You could've sworn they were by the laptop or in your junk mail, but now you can't find your documents anywhere...
If you chose to have your documents emailed, they would've come from the email address [email protected]
Maybe you've got the email but can't remember the password to your documents?
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.
If you received your documents from 31 March 2020, you don't need a password to open them.
Still can't find them? We've got you covered. Head over to our documents page to find out how you can request new documents.
Manage your policy
Need to make a change to your policy, like changing your address or requesting duplicate documents?
Speak to our friendly people today
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
Emergency helpline
Contact our 24 hour emergency helpline for home emergencies
24 hours a day, 365 days a year
For Text Phone first dial 18001
Calls will be recorded
Need more information on things like domestic emergencies, identity fraud assistance and legal advice?
Log in
Want to log in to your account?
If you bought a policy or saved a quote with us after April 30 2019 and chose to set up an online account, you’ll be able to view your documents in there at any time.
renew your policy
Would you like to renew your policy online?
Renew online if you don't need to make any changes to your policy.
Need more information?
Make a claim
We show you in four easy steps how your claim will be dealt with from your first call to completion.
Renew your policy
Are you looking for more information about renewing your home insurance policy?
Coronavirus and you
What to do if you have to work from home
- If your employer has sent you to work from home, or you've had to self-isolate, we will cover you and any office equipment you may have whilst you work from home
- There is no need to contact us to let us know that you're working from home
Whirlpool recall
I have a Whirlpool washing machine, what should I do?
Here's what you need to know...
- If your washing machine is on the fire recall list, you're entitled to a replacement washing machine or repair to your existing appliance, free of charge through Whirlpool
- Unsure if your washing machine is affected? Visit Whirlpool's website to check your model
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FREQUENTLY ASKED QUESTIONS
Got a question about our home insurance?
Need some help? Well, that's what we're here for!
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