Before you claim
We know that making a claim can be confusing, but we're here to keep things simple.
If you've been involved in a car accident, make sure you're safe before getting in touch. Your claim doesn't have to be reported immediately if you don't feel safe or comfortable.
Windscreen or glass claim
All other claims
Give us a call and we'll put things right.
- Have your registration number or policy number and any documents to hand
- If your car is stolen report it to the police first and get a crime reference number (you'll need this when you call to claim)
- Give us as much information as you can, including if any other vehicles, people or property were involved
What happens next?
Once you've spoken to us you can relax, we'll take care of everything.
We regularly keep you up to date with what's going on - from repair progress updates to payment dates. We aim to settle claims quickly and efficiently, even in the most difficult circumstances.
If other people or vehicles are involved, we contact the other insurance companies to sort out the claim and make sure the right payments are made.
Everything you need to know about our claims process
Our car claim scenarios: who's right, who's wrong and when to make a claim
Our claims process in 3 easy steps...
Need to know about an existing car claim?
When you get in touch have your claim number and any documents to hand.
Use the telephone number of your dedicated claim handler first but if you can't find it, please use the link below to help you find the right number.
Find the right number for your existing claim
If we've asked you to send us any documents, like quotes, invoices or photos, please email copies to:
Post to
Freepost LV= MOTOR CLAIMS