Before you claim
We know making a claim can be confusing, so we'll help to keep things simple.
If you've been involved in a car accident, make sure you're safe before getting in touch. Your claim doesn't have to be reported immediately if you don't feel safe or comfortable.
Worried about claims management companies? Here's how to make sure you're on the phone to your insurer.
Windscreen or glass claim
All other claims
Give us a call and we'll put things right.
- Have your registration number or policy number and any documents to hand
- If your car is stolen report it to the police first and get a crime reference number (you'll need this when you call to claim)
- Give us as much information as you can, including if any other vehicles, people or property were involved
Our claims process in 3 easy steps...
OFFICIAL INJURY CLAIM
Personal injury claim under £5,000?
If you're injured in a Road Traffic accident, you may be able to use the new service offered by the Official Injury Claims Portal to help claim for compensation without legal help and the associated costs and fees of a solicitor or legal representative.
Established by the Ministry of Justice, the OIC (official injury claims portal) intends to deliver quick access to claims for injury compensation under £5,000 without the cost of a solicitor or legal representative. Its purpose is to make compensation awards for injuries like whiplash more consistent and to reduce legal fees.
The OIC portal provides a self service facility to enable customers to make their own injury claims in road traffic accidents against the insurer or compensator of the at fault party.
Need to know about an existing car claim?
When you get in touch have your claim number and any documents to hand.
Use the telephone number of your dedicated claim handler first but if you can't find it, please use the link below to help you find the right number.
If we've asked you to send us any documents, like quotes, invoices or photos, please email copies to:
Freepost LV= MOTOR CLAIMS