Claim on your car insurance

Everything you need to know to make a claim on your car insurance                     

Before you claim

We know making a claim can be confusing, so we'll help to keep things simple.

If you've been involved in a car accident, make sure you're safe before getting in touch. Your claim doesn't have to be reported immediately if you don't feel safe or comfortable.

Read our guide on what you can and can't claim for.

Worried about claims management companies? Here's how to make sure you're on the phone to your insurer.

Windscreen or glass claim

There's no need to contact us - you can get in touch with our recommended windscreen provider directly.
Book an appointment
And good news! Windscreen claims don't affect your no claim discount and you don't even need your policy number to book!
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All other claims

Give us a call and we'll put things right.

  • Have your registration number or policy number and any documents to hand
  • If your car is stolen report it to the police first and get a crime reference number (you'll need this when you call to claim)
  • Give us as much information as you can, including if any other vehicles, people or property were involved
Call us on: 0330 678 5550
From abroad: +44 1689 898603. Lines are open 24/7.
For Text Phone Dial 18001. Calls will be recorded.

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Our claims process in 3 easy steps...


Personal injury claim under £5,000?

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If you're injured in a Road Traffic accident, you may be able to use the new service offered by the Official Injury Claims Portal to help claim for compensation without legal help and the associated costs and fees of a solicitor or legal representative.

Established by the Ministry of Justice, the OIC (official injury claims portal) intends to deliver quick access to claims for injury compensation under £5,000 without the cost of a solicitor or legal representative. Its purpose is to make compensation awards for injuries like whiplash more consistent and to reduce legal fees.

The OIC portal provides a self service facility to enable customers to make their own injury claims in road traffic accidents against the insurer or compensator of the at fault party.

Need to know about an existing car claim?

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When you get in touch have your claim number and any documents to hand.

Use the telephone number of your dedicated claim handler first but if you can't find it, please use the link below to help you find the right number.

Find the right number for your existing claim

If we've asked you to send us any documents, like quotes, invoices or photos, please email copies to:

[email protected]

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