Claim on your car insurance

Everything you need to know to make a claim

Before you claim

We know that making a claim can be confusing, but we're here to keep things simple.

If you've been involved in a car accident, make sure you're safe before getting in touch. Your claim doesn't have to be reported immediately if you don't feel safe or comfortable.

Read our guide on what you can and can't claim for.

Windscreen or glass claim

There's no need to contact us - you can get in touch with our recommended windscreen provider directly.
Book an appointment
And good news! Windscreen claims don't affect your no claim discount and you don't even need your policy number to book!
Icon of a car with a hand underneath it

All other claims

Give us a call and we'll put things right.

  • Have your registration number or policy number and any documents to hand
  • If your car is stolen report it to the police first and get a crime reference number (you'll need this when you call to claim)
  • Give us as much information as you can, including if any other vehicles, people or property were involved
From abroad: +44 1689 898603. Lines are open 24/7.
For Text Phone Dial 18001. Calls will be recorded.

Icon of a car with a hand underneath it

Our claims process in 3 easy steps...

Need to know about an existing car claim?

When you get in touch have your claim number and any documents to hand.

Use the telephone number of your dedicated claim handler first but if you can't find it, please use the link below to help you find the right number.

Find the right number for your existing claim

If we've asked you to send us any documents, like quotes, invoices or photos, please email copies to:

[email protected]

Post to 

Freepost LV= MOTOR CLAIMS