Pet insurance existing customers
Here's how to claim, renew, or make a change to your policy
Make a claim
Looking to make a claim, or have a pet-cover query? These handy guides might help
Manage your policy
New address? Ready to renew your policy? Here's how to make changes to your pet policy or request duplicate documents
Pet helplines
We're glad you're here. Because you're an existing customer, you can access our pet helplines. Find a vet, chat about bereavement counselling or ask any pet legal advice questions.
Vet search
Mon to Fri 8am - 8pm
Sat 9am - 2pm
Bank holidays 10am- 4pm
For Text Phone first dial 18001
Calls will be recorded
Pet bereavement/illness counselling
24 hours a day, 365 days a year
Calls will be recorded
Pet legal advice
24 hours a day, 365 days a year
Calls will be recorded
FirstVet
We’re teaming up with FirstVet to offer LV= customers 24/7 free to use video consultations with qualified vets
Read more about our partnership with FirstVetFREQUENTLY ASKED QUESTIONS