Before you claim you might have some questions...
Read our guide to what you can and can’t claim for
How the claims process works
Ready to start your pet claim?
To get started, download and fill in our pet insurance claim form.
Ask your vet to fill in and sign the declaration before you return the form to us.
When you’re ready to send us your claim form...
Make sure you’ve filled in all relevant sections, signed and dated the form.
Attach any paperwork that we’ll need to proceed with your claim and send the form to us.
LV= Pet Insurance, 2nd Floor, 5000 Lakeside, North Harbour, Western Rd, Portsmouth, PO6 3EN
To make a claim or discuss an existing claim, please call:
0800 756 8567
Mon to Fri 8am - 6pm
Saturdays 9am - 2pm
Bank holidays closed
For Text Phone first dial 18001
Calls will be recorded
More information about claiming for pet insurance