Need some help? Well, that's what we're here for!

Just let us know what you need a hand with and we'll take it from there.
Contact & help

Pet insurance existing customers

Here's how to claim, renew, or make a change to your policy

Make a claim

Looking to make a claim, or have a pet-cover query? These handy guides might help 

Manage your policy

New address? Ready to renew your policy? Here's how to make changes to your pet policy or request duplicate documents

Pet helplines

We're glad you're here. Because you're an existing customer, you can access our pet helplines. Find a vet, chat about bereavement counselling or ask any pet legal advice questions. 

Vet search

Mon to Fri 8am - 8pm

Sat 9am - 2pm

Bank holidays 10am-  4pm

For Text Phone first dial 18001

Calls will be recorded

Pet bereavement/illness counselling 

24 hours a day, 365 days a year

Calls will be recorded

Pet legal advice

24 hours a day, 365 days a year

Calls will be recorded


We’re teaming up with FirstVet to offer LV= customers 24/7 free to use video consultations with qualified vets
Read more about our partnership with FirstVet