Insurance FAQs

I've been in a car accident and have hire car cover, what can I expect?

With LV= Car Insurance, if your car is being repaired by an LV= recommended repairer, you'll receive a hire car for the length of time it takes to repair your car. If your car is written off or stolen and not recovered you'll receive one for 21 days, or 4 days from the date the claim payment is made (whichever is sooner).

Depending on the level of guaranteed hire car cover you've selected, you'll either get a small hatchback or a similar sized hire car to your own. This could be a car with up to seven seats and have a maximum engine size of 2 litres.

We'll even arrange this within 8 working hours of you notifying us of the accident should your own car be undriveable (excluding weekends and Bank holidays.)