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Pet FAQ hub

Popular FAQs

Do you offer a lifetime pet insurance policy?
How much of a pet insurance claim do I have to pay?
Will you stop insuring my pets when they get to certain age?
Does your pet insurance cover dental treatment?
What's the pet insurance policy excess for vets fees?
Can I insure my pet with a pre-existing condition?

Policy changes FAQs

How do I change my name as shown on the pet insurance policy?
How do I change the payment date or bank details for my pet insurance payments?
How do I change my level of cover when I renew my pet insurance?

General FAQs

Can I insure my pet with a pre-existing condition?
Can I increase my pet insurance excess to reduce the premium?
Do I have to microchip my cat for it to be covered by pet insurance?
Do I have to microchip my dog for it to be covered by pet insurance?
What breeds of cat does your pet insurance cover?
What breeds of dog does your pet insurance cover?
Does LV= pet insurance cover vaccinations for my dog?
Does LV= pet insurance cover vaccinations for my cat?
Does your pet insurance cover complementary treatment?
What animals do you insure?
When can I get pet insurance for my puppy?
When can I get pet insurance for my kitten?
Can I buy pet insurance when I'm overseas?
What is the Vet Finder helpline?
Who are the pet insurance regulators?

Claims FAQs

How much of a pet insurance claim do I have to pay?
What's the pet insurance policy excess for vets fees?
Who are Insurance Factory Ltd?
Does your pet insurance cover me to get a second opinion?
Am I covered under pet insurance for third party liability claims?
How long will it take for my pet insurance claim to be paid?
Can I make a claim for the purchase price of my pet?
Can you pay my vet directly?
Can I go to a specialist vet for treatment?

Existing customers FAQs

Can I change my payment method when I renew my pet insurance?
How do I change my name as shown on the pet insurance policy?
How do I change the payment date or bank details for my pet insurance payments?
How do I change my level of cover when I renew my pet insurance?
Can I get a pet insurance discount if I have another policy with LV=?
Are routine vet visits covered as part of the pet insurance policy?
What should I do if I don't want you to send me any marketing material?
What will I need to do before I can travel with my pet after Brexit?

Am I covered if I can’t take my pet to Europe?
Why is last year’s pet insurance renewal information on my letter different to what I paid?
Why is the letter I received telling me to shop around for pet insurance?

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