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Popular FAQs
Do you offer a lifetime pet insurance policy?
How much of a pet insurance claim do I have to pay?
Will you stop insuring my pets when they get to certain age?
Does your pet insurance cover dental treatment?
What's the pet insurance policy excess for vets fees?
Can I insure my pet with a pre-existing condition?
Policy changes FAQs
How do I change my name as shown on the pet insurance policy?
How do I change the payment date or bank details for my pet insurance payments?
How do I change my level of cover when I renew my pet insurance?
General FAQs
Can I insure my pet with a pre-existing condition?
Can I increase my pet insurance excess to reduce the premium?
What breeds of cat does your pet insurance cover?
What breeds of dog does your pet insurance cover?
Does LV= pet insurance cover vaccinations for my dog?
Does LV= pet insurance cover vaccinations for my cat?
Does your pet insurance cover complementary treatment?
What animals do you insure?
When can I get pet insurance for my puppy?
When can I get pet insurance for my kitten?
Who are the pet insurance regulators?
Am I covered if I can’t take my pet to Europe?
How do you define a pedigree, mixed breed/crossbreed or mongrel?
Claims FAQs
How much of a pet insurance claim do I have to pay?
What's the pet insurance policy excess for vets fees?
Who are Insurance Factory Ltd?
Does your pet insurance cover me to get a second opinion?
Am I covered under pet insurance for third party liability claims?
How long will it take for my pet insurance claim to be paid?
Can I make a claim for the purchase price of my pet?
Can you pay my vet directly?
Can I go to a specialist vet for treatment?
Existing customers FAQs
Can I change my payment method when I renew my pet insurance?
How do I change my name as shown on the pet insurance policy?
How do I change the payment date or bank details for my pet insurance payments?
How do I change my level of cover when I renew my pet insurance?
Can I get a pet insurance discount if I have another policy with LV=?
Are routine vet visits covered as part of the pet insurance policy?
What should I do if I don't want you to send me any marketing material?
Why is the letter I received telling me to shop around for pet insurance?
Am I covered if I can’t take my pet to Europe?
Why is last year’s pet insurance renewal information on my letter different to what I paid?
Why is the letter I received telling me to shop around for pet insurance?
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Pet FAQ hub
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