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Popular FAQs
Do you offer a lifetime pet insurance policy?
How much of a pet insurance claim do I have to pay?
Will you stop insuring my pets when they get to certain age?
Does your pet insurance cover dental treatment?
Can I insure my pet with a pre-existing condition?
Policy changes FAQs
How do I change my name as shown on the pet insurance policy?
How do I change the payment date or bank details for my pet insurance payments?
How do I change my level of cover when I renew my pet insurance?
General FAQs
Can I insure my pet with a pre-existing condition?
What breeds of dog does your pet insurance cover?
Does LV= pet insurance cover vaccinations for my dog?
Does LV= pet insurance cover vaccinations for my cat?
When can I get pet insurance for my kitten?
Who are the pet insurance regulators?
Claims FAQs
How much of a pet insurance claim do I have to pay?
How long will it take for my pet insurance claim to be paid?
Can you pay my vet directly?
Existing customers FAQs
Can I change my payment method when I renew my pet insurance?
How do I change my name as shown on the pet insurance policy?
How do I change the payment date or bank details for my pet insurance payments?
How do I change my level of cover when I renew my pet insurance?
Can I get a pet insurance discount if I have another policy with LV=?
What should I do if I don't want you to send me any marketing material?
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