Pet FAQ hub

Existing customers FAQs

• Can I change my payment method when I renew my pet insurance?
• How do I change my name as shown on the pet insurance policy?
• How do I change the payment date or bank details for my pet insurance payments?
• How do I change my level of cover when I renew my pet insurance?
• Can I get a pet insurance discount if I have another policy with LV=?
• Are routine vet visits covered as part of the pet insurance policy?
• What should I do if I don't want you to send me any marketing material?
• Why is the letter I received telling me to shop around for pet insurance?