Need some help? Well, that's what we're here for!

Just let us know what you need a hand with and we'll take it from there.

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Car insurance existing customers

Renew your car insurance, make a claim or make changes to your policy

More on how to renew
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Need some help? Well, that's what we're here for!

Chat with us by clicking below

Can't find your documents?

You could've sworn they were by the laptop or in the junk drawer, but now you can't find your documents anywhere...

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If you chose to have your documents emailed, they would've come from the email address [email protected]

Maybe you've got the email but can't remember the password to your documents? 
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.

If it's neither of those, or you chose to receive your documents by post, you can speak to a member of our live chat team who can request new documents for you.

Would you like to make a car insurance claim?

Manage your policy

Need to make a change to your policy, like changing your address, adding a car, adding optional extras or requesting duplicate policy documents? Just ask
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Speak to our friendly people today

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

Calls will be recorded

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Got a crack in your windscreen?

Help is just a click away

To make a windscreen claim, there's no need to contact us – you can get in touch with Autoglass directly.
Book an appointment online
Or call Autoglass on0800 032 9075
With LV=, windscreen claims don't affect your no claim discount.

Have you broken down?

No worries, help is just a call away

Call LV= Britannia Rescue straightaway and they'll be happy to help.
From abroad:+44 1484 435 806

Lines open 24 hours, 7 days a week