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Car insurance existing customers

Renew your car insurance, make a claim or make changes to your policy

More on how to renew

Can't find your documents?

You could've sworn they were by the laptop or in your junk mail, but you can't find your documents anywhere...


If you chose to have your documents emailed, they would've come from the email address [email protected]

Maybe you've got the email but can't remember the password to your documents? 
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, your password will be 06031952.

Still no luck? Request your documents again by logging into your LV= account or live chatting with one of our team.

Would you like to make a car insurance claim?

Log in

Want to log in to your account?

If you bought a policy or saved a quote with us after April 30 2019 and chose to set up an online account, you’ll be able to view your documents in there at any time.
Go to your account

Need a Green Card? Click here to apply for one

Green Card application

Manage your policy

Need to make a change to your policy, like changing your address, adding a car, adding optional extras or requesting duplicate policy documents? Just ask

Speak to our friendly people today

Mon to Fri 8am - 8pm

Sat and bank holidays 9am - 5pm

Sun 10am - 4pm

For Text Phone first dial 18001

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Damaged windscreen?

Help is just a click away

To make a windscreen claim, there's no need to contact us – you can get in touch with our recommended windscreen provider directly.
Book an appointment online
With LV=, windscreen claims don't affect your no claim discount.

Have you broken down?

No worries, help is just a call away

Call LV= Britannia Rescue straightaway and they'll be happy to help.
From abroad:+44 1484 435 806

Lines open 24 hours, 7 days a week

Need some help? Well, that's what we're here for!

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