Car insurance existing customers

Can't find your documents?

If you chose to have your documents emailed, they would've come from the email address [email protected]

Maybe you've got the email but can't remember the password to your documents? 
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.

If you received your documents any time after 31 March 2020, you don't need a password to open them.

If you received your documents any time before 28 June 2020 they would’ve come from the email address [email protected]

Still can't find them? We've got you covered...

Log in or register for our online account

Great news! You can now view your documents all in one place 24/7. Simply log in or register for your account by visiting our page. 

Didn't find what you were looking for? These documents might help...

You can get any of our documents in Braille, large print or audio by contacting us.

• Policy document (PDF, 334KB)
  
• Insurance product information document (PDF, 107KB)
  
• Motor legal expenses (PDF, 178KB)
  
• Policy charges (PDF, 52KB)
  
• LV= Breakdown policy document (PDF, 437KB)
  
• How we use your personal information (PDF, 147KB)

Good news! If you want to change your car, you can now do this online.

If you need a hand making any other changes to your policy or personal details, just ask

Speak to our friendly people today

 0800 085 5663

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am  - 4pm
For Text Phone first dial 18001
Calls will be recorded

Want to cancel your renewal?

If you'd like to cancel your renewal, you can use our online services to do this up to 4 working days before your cover is due to end.

You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date. Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal. 

Update your marketing preferences 

Change marketing preferences

Renew online if you don't need to make any changes to your policy

• Our online process is quick, easy and secure
• All you need are your renewal documents and payment details to hand

Renew online

If you'd like to make changes or talk to us about your policy, just give us a call:

 0800 085 5663

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am  - 4pm
For Text Phone first dial 18001
Calls will be recorded

If you've chosen to automatically renew

The renewal process 

Roughly three weeks before the renewal date of your car insurance policy, we'll send you a handy pack with all the details on how to renew your policy.

The pack will include a schedule summarising:

• The cover and price of your policy
• Details of the car(s) insured
• Who can drive the car(s)
• Details of any optional extras you've chosen
• Schedule with details of your and any named drivers' driving history

Check this carefully as we'll base your renewal offer on this information.

More information about renewing

If you'd like to cancel your renewal, you can use our online services to do this up to 4 working days before your cover is due to end.

You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date. Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal. 

If you’d like to register or log into your account, simply visit our page

Before you claim you might have some questions...

If you've been involved in a car accident, make sure you're safe before getting in touch. Your claim doesn't have to be reported immediately if you don't feel safe or comfortable.

Read our guide to what you can and can’t claim for

How the claims process works

What to expect if your car is a total loss

What to expect if your car is repairable

What to expect if you have a hire car

Get updates on an existing claim

Safety guide to vehicle repairs and breakdowns during COVID-19

How to claim:

• Have your registration number or policy number and any documents to hand
• If your car is stolen report it to the police first and get a crime reference number (you'll need this when you call to claim)
• Give us as much information as you can, including if any other vehicles, people or property were involved

Windscreen or glass claim:

There's no need to contact us - you can get in touch with our recommended windscreen provider directly. And good news! Windscreen claims don't affect your no claim discount and you don't even need your policy number to book!

Book an appointment

Or call: 0800 169 9499

To make a claim, please call:

 0800 202 8464

From abroad: +44 1689 898603

Available 24 hours a day, 7 days a week

Calls will be recorded. For Text Phone, first dial 18001.

To make a Flow car insurance claim, please call:

0800 030 4897

From abroad: +44 1689 898603

Available 24 hours a day, 7 days a week

Calls will be recorded. For Text Phone, first dial 18001.

Find out more about our Flow car claims process

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