If you chose to have your documents emailed, they would've come from the email address [email protected]
Maybe you've got the email but can't remember the password to your documents?
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.
If you received your documents any time after 31 March 2020, you don't need a password to open them.
If you received your documents any time before 28 June 2020 they would’ve come from the email address [email protected]
Still can't find them? We've got you covered...
Log in or register for our online account
Great news! You can now view your documents all in one place 24/7. Simply log in or register for your account by visiting our page.
Didn't find what you were looking for? These documents might help...
You can get any of our documents in Braille, large print or audio by contacting us.
You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date. Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal.
We know things change, so cancelling your renewal online is quick, simple and completely free.
There are two ways of cancelling, depending on how close your policy is to its renewal date.
So, here are your options…
My renewal date is in 30 days or less
You can use our online tool to cancel up until four working days before your renewal date.
You’ll be taken to our renewals page where you can access your policy using the policy number and renewal date.
Don't worry if you see reference to ‘payment’, this is just the first step of the process - you won’t pay anything to cancel your renewal.
My renewal date is more than 30 days away
You can cancel your renewal by speaking to one of our live chat team. If we're available to chat, you'll see a green 'chat now' button in the bottom right of the screen. Give it a click and we'll get started.
Have your registration number or policy number and any documents to hand
If your car is stolen report it to the police first and get a crime reference number (you'll need this when you call to claim)
Give us as much information as you can, including if any other vehicles, people or property were involved
Windscreen or glass claim:
There's no need to contact us - you can get in touch with our recommended windscreen provider directly. And good news! Windscreen claims don't affect your no claim discount and you don't even need your policy number to book!