Car insurance existing customers
Renew your car insurance, make a claim or make changes to your policy
Need some help? Well, that's what we're here for!
Chat with us by clicking below
Can't find your documents?
You could've sworn they were by the laptop or in the junk drawer, but now you can't find your documents anywhere...
If you chose to have your documents emailed, they would've come from the email address [email protected]
Maybe you've got the email but can't remember the password to your documents?
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.
If it's neither of those, or you chose to receive your documents by post, you can speak to a member of our live chat team who can request new documents for you.
Would you like to make a car insurance claim?
Manage your policy
Need to make a change to your policy, like changing your address, adding a car, adding optional extras or requesting duplicate policy documents? Just ask
Speak to our friendly people today
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
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Got a crack in your windscreen?
Help is just a click away
To make a windscreen claim, there's no need to contact us – you can get in touch with Autoglass directly.
Or call Autoglass on0800 032 9075
With LV=, windscreen claims don't affect your no claim discount.
Have you broken down?
No worries, help is just a call away
Call LV= Britannia Rescue straightaway and they'll be happy to help.
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