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Just let us know what you need a hand with and we'll take it from there.
Contact & help

Car insurance existing customers

Renew your car insurance, make a claim or make changes to your policy

Here's how we're dealing with Coronavirus (COVID-19)

Due to coronavirus (COVID-19) our car and home call centres are closed for new sales. You can still get a quote online and we’re open for existing customers. To best support our employees, we've temporarily changed our opening hours. So, to find out when you can contact us, visit our coronavirus hub. Updated 03/04/2020.

What would you like to do?

Request documents

Can't find your documents?

If you chose to have your documents emailed, they would've come from the email address [email protected]

Maybe you've got the email but can't remember the password to your documents? 
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, please enter 06031952.

If you received your documents from 31 March 2020, you don't need a password to open them.

Still can't find them? We've got you covered...


If you have an LV= account

Great news! If you have an LV= account, you can now view your documents online. Our online LV= account is brand new, so it's currently only available if you chose to register when saving, buying or renewing your policy after 30th April 2019.

Go to My Account


If you don't have an LV= account

No account? No problem. You can speak to a member of our live chat team who can request new documents for you.

Chat now


Didn't find what you were looking for? These documents might help...

You can get this and other documents from us in Braille, large print or audio by contacting us

Policy document (PDF, 334KB)
Insurance product information document (PDF, 107KB)
Motor legal expenses (PDF, 178KB)
Policy charges (PDF, 52KB)
LV= Breakdown policy document (PDF, 437KB)
How we use your personal information (PDF, 590KB)

Manage policy

Need to make a change to your policy, like changing your address, adding a car, adding optional extras or requesting duplicate policy documents? Just ask

Speak to our friendly people today 

LV= Heart Logo 0800 085 5663

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am  - 4pm
For Text Phone first dial 18001
Calls will be recorded


Update your marketing preferences 

Change marketing preferences

Renew your policy

Renew online if you don't need to make any changes to your policy

  • Quick and easy secure online process
  • All you need are your renewal documents and payment details to hand

Renew online


If you'd like to make changes or talk to us about your policy, just give us a call:

LV= Heart Logo 0800 085 5663

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am  - 4pm
For Text Phone first dial 18001
Calls will be recorded


If you've chosen to automatically renew

We'll renew it using your credit or debit card, or by monthly or annual direct debit so you won't risk driving uninsured

If your policy is due to renew automatically, it will show on your renewal letter. If you'd prefer us not to renew your policy automatically, please let us know before your renewal date by calling us on:

LV= Heart Logo 0800 633 5211

Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am  - 4pm
For Text Phone first dial 18001
Calls will be recorded


Would you like to renew your policy online?

Roughly three weeks before the renewal date of your car insurance policy, we'll send you a handy pack with all the details on how to renew your policy.

The pack will include a schedule summarising:

  • The cover and price of your policy
  • Details of the car(s) insured
  • Who can drive the car(s)
  • Details of any optional extras you've chosen
  • Schedule with details of your and any named drivers' driving history

Check this carefully as we'll base your renewal offer on this information.

More information about renewing


Log in to your account

If you bought a policy or saved a quote with us after April 30 2019 and chose to set up an online account, you’ll be able to view your documents and saved quotes in there at any time.

Go to your account

Make a claim

Before you claim you might have some questions...

If you've been involved in a car accident, make sure you're safe before getting in touch. Your claim doesn't have to be reported immediately if you don't feel safe or comfortable.

Read our guide to what you can and can’t claim for

How the claims process works

Get updates on an existing claim


How to claim:

  • Have your registration number or policy number and any documents to hand
  • If your car is stolen report it to the police first and get a crime reference number (you'll need this when you call to claim)
  • Give us as much information as you can, including if any other vehicles, people or property were involved


Windscreen or glass claim:

There's no need to contact us - you can get in touch with our recommended windscreen provider directly. And good news! Windscreen claims don't affect your no claim discount and you don't even need your policy number to book!

Book an appointment

Or call: 0800 169 9499


To make a claim, please call:

LV= Heart Logo 0800 202 8464

From abroad+44 1689 898603

Available 24 hours a day, 7 days a week

Calls will be recorded. For Text Phone, first dial 18001.


Need a Green Card? Click here to apply for one

Green Card application

Have you broken down?

No worries, help is just a call away

Call LV= Britannia Rescue straightaway and they'll be happy to help.

In light of the impact that coronavirus (COVID-19) is having globally, we’ve made some changes to how we assist our breakdown customers. Find out more.

From abroad:+44 1484 435 806

Lines open 24 hours, 7 days a week

Need some help? Well, that's what we're here for!

Chat with us by clicking below