Car insurance existing customers
Renew your car insurance, make a claim or make changes to your policy
Can't find your documents?
You could've sworn they were by the laptop or in your junk mail, but you can't find your documents anywhere...
If you chose to have your documents emailed, they would've come from the email address [email protected]
Maybe you've got the email but can't remember the password to your documents?
The password to open your documents is your date of birth in this format - DDMMYYYY. So, if your birthday is 6th March 1952, your password will be 06031952.
Still no luck? Request your documents again by logging into your LV= account or live chatting with one of our team.
Would you like to make a car insurance claim?
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Want to log in to your account?
Just so you know - our online LV= account is brand new, so it's currently only available if you chose to register when saving a quote, or buying / renewing your policy online after 30 April 2019.
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Manage your policy
Need to make a change to your policy, like changing your address, adding a car, adding optional extras or requesting duplicate policy documents? Just ask
Speak to our friendly people today
Mon to Fri 8am - 8pm
Sat and bank holidays 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
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Damaged windscreen?
Help is just a click away
To make a windscreen claim, there's no need to contact us – you can get in touch with our recommended windscreen provider directly.
Or call0800 169 9499
With LV=, windscreen claims don't affect your no claim discount.
Have you broken down?
No worries, help is just a call away
Call LV= Britannia Rescue straightaway and they'll be happy to help.
FREQUENTLY ASKED QUESTIONS
Got a question about our car insurance?
Need some help? Well, that's what we're here for!
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