PPI and CPP Complaints

Payment Protection Insurance (PPI) and Card Protection Plan (CPP)

Remember, the deadline for submitting a complaint to LV= about PPI is 29th August 2019.

Making a complaint about PPI & CPP

Remember, the deadline for submitting a complaint to LV= about PPI is 29th August 2019.

LV=, also trading under Frizzell Bank and Liverpool Victoria Banking Services at the time, sold PPI policies with the following products:

  • Personal loans
  • Homeowner loans
  • Continuous Credit Facility (CCF)
  • Credit Cards


LV= are also affiliated with the following companies where a small portfolio of Personal Loans was purchased:

  • Morgan Stanley
  • Capital One - You can refer any Capital One PPI enquiries/complaints to Capital One directly.
Contact us

So, how can we help?

PPI & CPP Enquiries

Start an enquiry

Get in touch online 

Call us on

0800 022 3867

Lines open 9am - 5pm Monday to Friday
Calls will be recorded and/or monitored for training and audit purposes

Write to us

PPI Complaints Department
LV=
County Gates
Bournemouth
BH1 2NF

PPI & CPP Compaints

Make a complaint

Get in touch online 

Call us on

0800 022 3867

Lines open 9am - 5pm Monday to Friday
Calls will be recorded and/or monitored for training and audit purposes

Write to us

PPI Complaints Department
LV=
County Gates
Bournemouth
BH1 2NF

Important Information

A little more about our process

If you took out PPI after 2005 we've probably already written to let you know there may be problems with the way your policy was sold which will be considered when your complaint is assessed.
Be aware of using Claims Management Companies (CMCs). We treat all complaints the same, whether they come straight from you or through a CMC. However the CMC may charge you a fee or take a 'cut' from any compensation we may pay you.