Be aware of using Claims Management Companies (CMCs). We'd advise against using a Claims Management Company (CMC) for your complaint. We treat all complaints the same, whether they come straight from you or through a CMC. However the CMC may charge you a fee or take a 'cut' from any compensation we pay you.
If you took out PPI after 2005 we've probably already written to let you know there may be problems with the way your policy was sold. In these cases, we might reject your complaint as it's been over three years since we made you aware of it.
If you have a complaint or enquiry about our PPI or CPP, you can contact us by phone, email or post.