PPI and CPP Complaints

Payment Protection Insurance (PPI) and Card Protection Plan (CPP)

The deadline for submitting an enquiry or complaint to LV= about Payment Protection Insurance (PPI) was 29th August 2019.

LV= are no longer accepting new PPI enquiries or complaints.

If you have an existing PPI enquiry or Complaint with LV=

Where you have submitted a PPI enquiry we will conduct a search of all our records to identify whether a PPI product was sold to you. If you didn’t have a PPI policy with us we will contact you to confirm this.

If a PPI product is identified we will automatically convert your enquiry and log a complaint for you where will receive an acknowledgement letter from us confirming a complaint has been logged.

For more information on our complaints process please read our PPI and CPP FAQs

Due to a high intake of requests we are taking up to the full 8 weeks to respond to your complaint. 


If you would like an update on an existing PPI enquiry or Complaint you can contact us by email at [email protected] or you can call us on 0800 022 3867; our lines are open Monday to Friday from 9am to 5pm.

 

Contact us

If you have an open PPI enquiry or complaint

PPI & CPP Enquiries

Call us on

0800 022 3867

Lines open 9am - 5pm Monday to Friday
Calls will be recorded and/or monitored for training and audit purposes

Write to us

PPI Complaints Department
LV=
County Gates
Bournemouth
BH1 2NF

PPI & CPP Compaints

Call us on

0800 022 3867

Lines open 9am - 5pm Monday to Friday
Calls will be recorded and/or monitored for training and audit purposes

Write to us

PPI Complaints Department
LV=
County Gates
Bournemouth
BH1 2NF

Important Information

A little more about our process

If you took out PPI after 2005 we've probably already written to let you know there may be problems with the way your policy was sold which will be considered when your complaint is assessed.