If you're not happy, we're not happy
Our complaints commitment
Once you've told us about your complaint, here's what we'll do next:
If you're not happy with how we've handled your complaint, here's what you can do next:
If we can't resolve your complaint, the Financial Ombudsman Service may be able to help you. Their service is free for you, but you'll need to contact them within six months of receiving our final response letter.
If we are unable to resolve your complaint and your complaint is in reference to a pension product then you may wish to take your complaint to The Pension Ombudsman Service, but you'll need to contact them within six months of receiving our final response letter.
You can also register a complaint with the European Union’s Online Dispute Resolution platform (or ODR). The ODR will simply pass your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service website includes more information about the service, including details of the various ways they can be contacted.
The Pension Ombudsman Service website includes more details about their service.
You can find more information about the European Union's Online Dispute Resolution platform on their website.
We're not responsible for the content of external websites.