Making sure we're as accessible as possible

At LV= we are committed to ensuring accessibility for all individuals, regardless of their abilities. We strive to provide an inclusive and user-friendly experience for everyone who visits our website or interacts with our products and services. We believe in the power of technology to break down barriers and create equal opportunities for all.

Web accessibility and technology

We have taken important steps to make sure our website is accessible to as many people as possible, including those with disabilities. We have implemented the following measures:

  • Standards and Guidelines: Our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 level AA. These guidelines are globally recognized and provide comprehensive recommendations for making web content more accessible.
  • Assistive Technologies: Our website is compatible with commonly used assistive technologies, such as screen readers, magnifiers, and voice recognition software. We strive to ensure that the experience is optimized across different platforms and devices.
  • Keyboard Navigation: We have implemented keyboard navigation support to enable users who cannot use a mouse or other pointing devices to navigate our website easily.
  • Alternative Text: We have added alternative text descriptions to all meaningful images on our website, enabling users who rely on screen readers or have images disabled to understand the content.
  • Captions and Transcripts: For multimedia content, such as videos and audio files, we provide captions or transcripts to ensure that users with hearing impairments can access the information.
  • Colour Contrast: We have paid attention to colour contrast ratios to ensure that text and other visual elements are easily readable for individuals with visual impairments.
  • Plain English: Our website has been designed to plain English best practices using writing-for-web techniques. We have tried to remove all our jargon, or where we need to have some for legal reasons, we at least explain what it means.


The documents provided on this website are in portable document format or PDF. For text-to-speech you may need to download and install additional software.

If you need any of our documents in braille, large print or audio, please email us and tell us your name, address, what you’re interested in and the format you need.

Ongoing efforts

We are continuously working to improve the accessibility of our website. Our team regularly conducts accessibility audits and tests to identify and address any issues that may arise. We also encourage feedback from our users, as it helps us enhance the accessibility of our products and services.

Third-party content

While we aim to make all areas of our website accessible, we may occasionally feature third-party content or links to external websites that are beyond our control. We cannot guarantee the accessibility of such content, but we make every effort to ensure it complies with accessibility standards.

Contact us

If you encounter any difficulties or have any suggestions for improving the accessibility of our website or services, please contact us. Your feedback is invaluable to us as we continue to enhance our accessibility features.

You can write to us at the following address:
County Gates

Alternatively, you can call us. For TextDirect call 18001 followed by the advertised number
If you use Text Phone or Text Relay service, the supporting text communication website may be of further assistance.
Please note, calls will be recorded and may be monitored for training and audit purposes.

Our commitment

We are committed to fostering an inclusive digital environment that allows everyone to access and benefit from our offerings. Accessibility is an ongoing journey, and we will continue to refine and improve our practices to make sure we meet the needs of all individuals.

Date of Statement: 20 June 2023


Some useful links to help understand accessibility and configure common devices.

Web Accessibility Initiative (WAI)

A comprehensive resource by W3C's WAI that provides an overview and guidance of web accessibility.

Apple Accessibility

Information and guides on how to configure accessibility features on iPhone, iPad, Mac, and other Apple devices.

Android Accessibility

Instructions and support for configuring accessibility settings on Android devices. It covers features such as TalkBack, Voice Access, and more. 

Microsoft Accessibility

Resources and guides for configuring accessibility options on Windows computers, including information on built-in accessibility features and assistive technologies.