Making sure we're as accessible as possible

Accessibility guidelines

As a minimum, all pages of this website aim to conform to level AA of the Web Content Accessibility Guidelines 2.1. These guidelines are the internationally recognised benchmark for building accessible web pages.

These guidelines explain how to make web content more accessible for people with disabilities. Using these guidelines also makes web content more user-friendly for everyone.

Web standards and technologies

This website has been built to comply with the World Wide Web Consortium (W3C) standards for HTML and CSS. These technologies are relied upon throughout the site. The site displays correctly in all popular browsers and degrades gracefully in older browsers.

Making the most of your visit to

Our website works with a variety of modern web browsers. You can resize the text, change the font and colours used. There are more handy hints and tips available at the BBC My Web My Way site.

Conformance date

This accessibility statement was issued on 28th May 2020.

Telephone numbers and additional support

  • For TextDirect call 18001 followed by the advertised number
  • If you use Text Phone or Text Relay service, the supporting text communication website may be of further assistance.

Please note, calls will be recorded and may be monitored for training and audit purposes.

You can write to us at the following address:

County Gates

Screen readers will work with most screen readers and mobile accessibility tools. If you are sight-impaired in any way and use a screen reader, we would like to know your thoughts and feelings about our website.

Transcripts and alternative text

To make our content accessible to as many people as possible we provide transcripts of all our audio and video content.

Where we use meaningful images to support content on the page, we use the 'alt' text attribute to help you understand what the image displays and its purpose.

Links you find on pages also make use of alternative text within the 'title' element. Your screen reader may read this out as part of your custom settings. Depending on how you have your software set up, one or more settings may need to be included.


The documents provided on this website are in portable document format or PDF. For text-to-speech you may need to download and install additional software.

Web browsers supported and compatibility

We test with the most popular web browsers and operating systems. However, as there are so many we cannot test with all of them.

By choosing the most popular browsers though, we offer you the most choice available. The site is tested on Windows and Mac OS operating systems including smartphones using iOS and Android.

Plain English

Our website has been designed to plain English best practices using writing-for-web techniques. We have tried to remove all our jargon, or where we need to have some for legal reasons we at least explain what it means.

Print available in different formats

We can send product literature to you in Braille, Large font or Audio. For us to make sure that we send you the correct information we'll need your name, address, our product you're interested in and the format you'd like it to be, for example, Braille.

Helpful hints and tips for accessible web browsing

Every web browser has its settings and keyboard shortcuts to use. We've included the most popular below, however we cannot show all of them. For more information, you should refer to your web browser help menu.

How to resize the text and change colours in your browser

In every web browser is the ability to resize the text you view on the screen.

You also have the opportunity to set the default font and size used for websites in the browser you use.

Quick keys:

To quickly resize the entire screen, including text size you can press the Ctrl key with either the - or + keys. You can also hold the Ctrl key and use the scroll button on your mouse if you have one.

If you use a Mac, press the Apple Key and the plus key.

To view more detailed settings for your web browser's fonts, size and change defaults in:

  • Internet Explorer – open View > Text size
  • Mozilla Firefox – open View > Text size
  • Opera - open View > Zoom
  • Safari - open View > Make text bigger 

You can change the screen resolution of your device for example:

  • Microsoft Windows – open Start > Control Panel > Display > Settings
  • Microsoft Windows (Windows 10) – open Start > Settings > System > Display 
  • Apple Macintosh computer – open System Preferences > Displays > Resolution

Your web browser can change the colours of the sites you visit:

  • Internet Explorer - open Tools > Internet Options > General > Colors
  • Mozilla Firefox - open Tools > Options > Content > Colors
  • Opera - open Tools > Preferences > Fonts and Page Style
  • Safari - open Safari > Preferences > Appearance

Some further helpful keyboard shortcuts:

  • Ctrl+N - new browser window
  • Alt+Home – homepage
  • Alt+? - back a page
  • Alt+? - forward a page
  • Backspace – back a page
  • Alt+Backspace - forward a page
  • F6 - place cursor in the browser address bar
  • Alt+F4 close program
  • Ctrl+W - close current window

For newer browsers supporting tabbed windows:

  • Ctrl+T - open new tab

Please note, if you have a screen reader installed on your device your keyboard shortcuts may have been modified by the application. This is especially important for anyone using the JAWS application.

We're not responsible for content of other websites.


BBC My Web My Way

The BBC My Web My Way site has more support for people who:

  • are partially sighted or blind
  • are hearing impaired or deaf
  • find words difficult to understand
  • need extra keyboard and mouse hints and tips

Braille, large print and audio

If you'd like any information in these formats please email us:

  • Your name
  • Your address
  • What you are interested in, for example, life insurance
  • The format you would like the information in