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Making as accessible as possible

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Accessibility guidelines

As a minimum, all pages of this website aim to conform to level AA of the Web Content Accessibility Guidelines 2.0. These guidelines are the internationally recognised benchmark for building accessible web pages.

These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines also makes web content more user friendly for all people.

Web standards and technologies

This website has been built to comply with W3C standards for HTML and CSS. These technologies are relied upon throughout the site. The site displays correctly in all popular browsers, and degrades gracefully in older browsers.

Making the most of your visit to

Our website works with a variety of different web browsers. You can resize the text, change the font and colours used. There are more handy hints and tips available at the BBC My Web My Way site.

Contact information

We are continually working to maintain the accessibility of this website. If you experience any problems with the site accessibility please contact us and let us know the details of your experience.

Our site is monitored for accessibility and usability. We will make updates and developments on the site to keep it in line with guidelines.

Conformance date

This accessibility statement was issued on 12 December 2012.

Telephone numbers and additional support

  • For TextDirect call 18001 followed by the advertised number

If you use TextDirect or Text Relay service, the supporting text communication website may be of further assistance.

Please note, we may record and/or monitor calls for training and audit purposes.

You can write to us at the following address:

County Gates


Screen readers will work with a number of screen readers available. If you are sight impaired in any way and use a screen reader, we would like to know your thoughts and feelings about our website. is tested with JAWS and the version we support is always the current release minus two for example, v12 released, our testing is done with v10.

If you have time and would like to leave your feedback, please email your comments to .

Transcripts and alternative text

To make our content accessible to as many people as possible we provide transcripts of all our audio and video content.

Where we use images to support content on the page, we use the ‘alt’ text attribute to help you understand what the image displays and its purpose.

Links you find on pages also make use of alternative text within the ‘title’ element. Your screen reader may read this out as part of your custom settings. Depending on how you have your software set up, one or more settings may need to be included.


The documents provided on this website are in portable document format or PDF. We make sure our files are created in the most accessible way however, for text-to-speech you may need to download and install additional software.

There are a number of different software tools available for free. Search for more information.

Web browsers supported and compatibility

We test with the most popular of web browsers and operating systems however, as there are so many we cannot test with all of them.

By choosing the most popular browsers though, we offer you the most choice available. The site is tested on Windows and Mac OS operating systems including smart phones using iOS and Android.

Customer feedback is important to us. If you discover an area of the website that causes you difficulty please contact us at outlining the problems that you are experiencing.

Plain English

Our website has been designed to plain English best practices using writing-for-web techniques. We have tried to remove all our jargon, or where we need to have some for legal reasons we at least explain what it means.

We have also provided you with an interactive glossary to help you understand any of the more complicated words and phrases we use.

You can access the glossary by selecting it for the page you are on. Below, is an image of how it may be displayed on a page.

Not sure about some of the words we use? Turn on our Glossary here - Activate the glossary by putting a tick in the box
An alternative view of how the LV= glossary may look. To activate it, put a tick in the box

You may also see the glossary displayed in this way, usually on the right hand side of the page, if you are using a desktop or laptop computer.

The glossary works in exactly the same way, no matter where it is positioned on the page. To activate it, use your mouse to click in the box next to 'Turn on our Glossary here.'

You can also activate the glossary using your keyboard to tab to the location and press the 'Enter' key to switch it on.

Print available in different formats

We can send product literature to you in Braille, Large font or Audio. For us to make sure that we send you the correct information we'll need your name, address, our product you're interested in and the format you'd like it to be for example, Braille.

Helpful hints and tips for accessible web browsing

Every web browser has its own settings and keyboard shortcuts to use. We've included the most popular below however, we cannot show all of them. For more information you should refer to your web browser help menu.

How to resize the text and change colours in your browser

In every web browser is the ability to resize the text you view on the screen.

You also have the opportunity to set the default font and size used for websites in the browser you use.

Quick keys:

To quickly resize the entire screen, including text size you can press the Ctrl key with either the – or + keys. You can also hold the Ctrl key and use the scroll button on your mouse if you have one.

If you use a Mac, press the Apple Key and the plus key.

To view more detailed settings for your web browser’s fonts, size and change defaults in:

  • Internet Explorer – open View > Text size
  • Mozilla Firefox – open View > Text size
  • Opera – open View > Zoom
  • Safari – open View > Make text bigger

You can change the screen resolution of your device for example:

  • Microsoft Windows – open Start > Control Panel > Display > Settings
  • Apple Macintosh computer – open System Preferences > Displays > Resolution

Your web browser can change the colours of the sites you visit:

  • Internet Explorer – open Tools > Internet Options > General > Colors
  • Mozilla Firefox – open Tools > Options > Content > Colors
  • Opera – open Tools > Preferences > Fonts and Page Style
  • Safari – open Safari > Preferences > Appearance

Some further helpful keyboard shortcuts:

  • Ctrl+N - new browser window
  • Alt+Home – homepage
  • Backspace – back a page
  • Shift+Backspace – forward a page
  • F6 – place cursor in the browser address bar
  • Alt+F4 close program
  • Ctrl+W – close current window

For newer browsers supporting tabbed windows:

  • Ctrl+T – open new tab

Please note, if you have a screen reader installed on your device your keyboard shortcuts may have been modified by the application. This is especially important for anyone using the JAWS application.

Get in touch to leave us your feedback

  • Ask us a question about accessibility
  • Let us know if something doesn't work on our website

Braille, large print and audio

If you'd like any information in these formats please email us:

  • Your name
  • Your address
  • What you are interested in for example, car insurance
  • The format you would like the information in

BBC My Web My Way

The BBC My Web My Way site has more support for people who:

  • are partially sighted or blind
  • are hearing impaired or deaf
  • find words difficult to understand
  • need extra keyboard and mouse hints and tips