Make a life insurance claim

If you need to make a claim, we're here for you

We're sorry to hear you need to make a claim

Whether you're making a claim for yourself, or on the policyholders behalf, we can help.

Before making a claim, try to gather the below information if it's available.

The policy number (this can be found on the policy documents, or a bank statement)
Medical reports from a doctor if you are claiming for a terminal illness
An original death certificate if the policyholder has died, which we will of course send back immediately

We will keep you informed throughout the claim process and pay claims as quickly as possible.

Please note, this claims process only applies to policies issued through our Exeter office or through Permanent Insurance Company Limited.

For more information please visit our claims info page.