Make a life insurance claim

Information we'll need for your Life Insurance claim

Before making a claim, try to gather the below information if it's available. 

• The policy number (this can be found on the policy documents, or a bank statement)
• Medical reports from a doctor if you are claiming for a terminal illness
• An original death certificate if the policyholder has died, which we will of course send back immediately

We will keep you informed throughout the claim process and pay claims as quickly as possible.

Please note, this claims process only applies to policies issued through our Exeter office or through Permanent Insurance Company Limited.