Call us on:0800 756 5869

Life Insurance make a claim

Here's what you need to know to make a claim

Please note, this claims process only applies to policies issued through our Exeter office or through Permanent Insurance Company Limited.

We will keep you informed throughout the claim process.
Most of our life assurance policies include terminal illness benefit. This means we'll pay the claim early if the insured person has a terminal illness.

For claims on policy numbers in the format 123456-0001-5N or 1234567-0001-A:

Overseas call: +44 1392 366 685

Lines open 8.30am - 6.30 pm Monday to Friday

For TextDirect first dial 18001. We may record and/or monitor calls for training and audit purposes.

Write to: Health Claims, LV= Health Claims Team, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

The information we need:

Your policy number (shown on your Direct Debit).
We may also need the original death certificate (for a Life Insurance claim). If we need this we will send it back immediately.
For a terminal illness claim we will need medical reports from your doctor.

For claims on policies that begin with:
A, B, C, F, L, RN, T, U, V or X:

Overseas call:+44 1392 366 685

Lines open 8.30am - 6.30 pm Monday to Friday

For TextDirect first dial 18001. We may record and/or monitor calls for training and audit purposes.

Write to: Health Claims, LV= Health Claims Team, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

The information we need:

Your policy number (shown on your Direct Debit).
We may also need the original death certificate (for a Life Insurance claim). If we need this we will send it back immediately.
For a terminal illness claim we will need medical reports from your doctor.

Frequently asked questions