Life insurance existing customers

We have a selection of online forms to manage your policy details, including:

Changing the address on your policy 

Changing the name on your policy

Changing or adding an additional email on your policy

Alternatively, give us a call:

If your policy number in the format 123456-0001-5N or 1234567-0001-A

0800 678 1906

USA, Canada, Australia - (011 44) 800 678 685
Europe, South Africa, New Zealand - (00 44) 800 678 1906

TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

 

If your policy begins with a letter A, B, C, F, L, RN, T, U, V, or X

0800 681 6294

 

TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

We have a selection of online forms to manage your policy direct debit details, including:

Change your policy premium collection date

Update your bank details

We have a selection of online forms to manage your policy details, including:

Check your cover amount

I’d like to request my policy documents

We’re sorry to hear you’ve lost a loved one. We’d like to make your claims process as quick and easy as possible.

This is the information we’ll need from you when you contact us:

• Policy number
  
• Address of deceased
  
• Date of birth of deceased
  
• Date of death
  
• Your contact details

For our bereavement FAQs and ways to contact us visit our Bereavement page.

We have a comprehensive guide on placing your policy into trust and online trust tool:

Trusts

Before you cancel

Knowing your family is financially protected should the worst happen to you can give you the reassurance you need to concentrate on the people who matter most. 

Please read through our frequently asked questions to see if we can help in anyway before you decide to cancel.

Can I keep my life insurance if the mortgage is paid off?

You may feel that your life insurance is no longer needed if you have paid off your mortgage.  However, if you no longer need to protect your mortgage your lump sum claim payment is still valid and can be used to protect your family or pay off any debts or unwanted bills.

Struggling financially?

We may be able to help if you're worried about the cost of living, are experiencing financial hardship, having trouble paying your bills or looking after your mental health and wellbeing take a look at the below information which we hope will help you at this time.

If you’re struggling to pay your policy premiums we may be able to help you with a payment break whilst keeping your policy in place for you. Contact us or speak to your financial adviser to find out more. 

What other support and benefits am I entitled to?

We offer a range of benefits including a Member Support Fund designed for those moments in life when you might need a helping hand. Depending on the product you hold and when you took it out with us you may be entitled to LV= Doctor Services where you can access a qualified professional for any mental health concerns.

Can I make changes to my cover instead of cancelling?

Yes, you can now make changes to your policy by filling in our web form. You can ask us to make changes to your amount of cover or the end date of your policy at any time should you have a flexible plan.

If you do wish to make any changes you need to let us know at least six months before the end date of your policy.

If we are able to make the changes, we’ll let you know your new amount of cover and the new amount you’ll need to pay (your premiums) then all you have to do is confirm that you’re happy to go ahead. 

I have a joint life policy, but I’m now divorced/separated – what should I do?

Your policy can remain live once you’re divorced but depending on the cover you have you might be able to split your cover. Contact us or speak to your financial adviser to find out more. 

I no longer need this policy as I get cover through my work

Some employers provide death in service benefits which will usually give the employee a tax-free lump sum if they die while they still work for them. In many cases, it is tied to being part of the company pension and the amount paid will depend on the scheme.

However, death in service is not necessarily a replacement for life insurance. Often, it won't provide as much cover needed to provide for your family and it can't be assigned to repay a mortgage.

Something else to consider is that the benefits stop if you change employer, so to maintain cover you'll need to set up a separate policy. Rates for Life Insurance will be more expensive when you get older and future medical conditions can increase this further.

Lastly, with Life Insurance you have more options to fit your needs. For example, you can decide on the cover, term, who the money goes to when you die and take decreasing cover to repay a capital and interest mortgage.

Who can give me some financial advice before I cancel?

Our friends at LifeSearch are here to help. They'll offer you independent professional advice based on your individual needs Get in touch with a LifeSearch adviser 0800 197 2266 Mon to Thu - 8am - 8pm Fri 8am - 6pm. Calls will be recorded and/or monitored for training and audit purposes.

If you still would like to cancel

We’re sorry you decided to cancel your plan and have decided you want to leave us, please call us on 0800 678 1906.