EXISTING CUSTOMERS

Nice to see you again, how can we help?

Manage your life insurance policies

I'd like to make a claim

I need to talk about an existing claim

I need to change the details on my policy

I'd like to request my policy documents

I'd like to get professional advice on life cover

I'm a financial adviser

I'd like to make a complaint

Let's get started

Which product do you have?

Income protection
Life insurance
Life Insurance with Critical Illness Cover
Mortgage payment protection
Over 50s life insurance
Quick cover life insurance
Sick pay insurance
Teachers Assurance policy holders
Product not listed?
Brexit Wondering how Brexit will impact your products and policies?
Covid-19 updates Take a look at our Covid-19 hub to find information for our members and customers.

Make a claim and manage your policy online

Make a claim Make a claim and existing claims to your policy
Online forms to manage your policy Including changing your name or address, checking your amount of cover, requesting your policy documents and changing your policy collection date

Make a claim and manage your policy online

Make a claim Make a claim and existing claims to your policy
Online forms to manage your policy Including changing your name or address, checking your amount of cover, requesting your policy documents and changing your policy collection date

Make a claim and manage your policy online

Make a claim Make a claim and existing claims to your policy
Online forms to manage your policy Including changing your name or address, checking your amount of cover, requesting your policy documents and changing your policy collection date

Make a claim and manage your policy online

Make a claim Make a claim and existing claims to your policy
Online forms to manage your policy Including changing your name or address, checking your amount of cover, requesting your policy documents and changing your policy collection date

Make a claim and manage your policy online

Make a claim Make a claim and existing claims to your policy
Online forms to manage your policy Including changing your name or address, checking your amount of cover, requesting your policy documents and changing your policy collection date

Make a claim and manage your policy online

Make a claim Make a claim and existing claims to your policy
Online forms to manage your policy Including changing your name or address, checking your amount of cover, requesting your policy documents and changing your policy collection date

Make a claim

Make a claim Make a claim and existing claims to your policy
Online forms to manage your policy Including changing your name or address, checking your amount of cover, requesting your policy documents and changing your policy collection date

TextDirect first dial 18001.

Lines are open: 9am - 6pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906
Europe, South Africa, New Zealand - (00 44) 800 678 1906

Email us on: [email protected]

Teachers Assurance

Other life insurance products

If you are looking for contact information relating to any of these products, please get in touch using the details below.

Lifetime+
Permanent Income Protection
Mortgage Lifestyle Protection (MLP)
Critical Life & Illness Lifetime
Critical Illness & Mortgage
Union Income Benefit – Life and Critical Illness Flexi Protector
Business Protector
Permanent Profit Plan
Budget Protector
Life Cover Plus
Income Bond Annuity
Unit Linked Critical Illness
Whole of Life

0800 678 1906

TextDirect first dial 18001.

Lines are open: 9am - 6pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906
Europe, South Africa, New Zealand - (00 44) 800 678 1906

Email us on: [email protected]

Still can't find your product?

Have you tried...

Existing investment customers
Existing pension and retirement customers

Understand what Brexit means for your insurance, pension or retirement products with our handy guides.

Find out more about Brexit

Covid-19 update

Covid-19 update

For new claims call us on:

0800 756 5869

Calling from abroad? +44 1392 366 685.

TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

E-mail us at: [email protected]

More information on how to make a claim

To talk about an existing policy call:

0800 678 1906

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

Choose a form

For new claims call us on:

For claims on policy numbers in the format

123456-0001-5N or 1234567-0001-A

0800 756 5869

For TextDirect first dial 18001.

Calling from abroad? +44 1392 366 685.

Lines open: 8.30am - 6.30 pm Monday to Friday.

We may record and/or monitor calls for training and audit purposes.

More information on how to make a claim

If your policy begins with a letter

A, B, C, F, L, RN, T, U, V or X

0800 681 6294

For TextDirect first dial 18001.

Lines open: 8.30am - 6.30 pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

To talk about an existing policy call:

0800 678 1906

For TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

Choose a form

For new claims call us on:

For claims on policy numbers in the format

123456-0001-5N or 1234567-0001-A

0800 756 5869

For TextDirect first dial 18001.

Lines open: 8.30am - 6.30 pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

If your policy begins with a letter

A, B, C, F, L, RN, T, U, V or X

0800 550 050

For TextDirect first dial 18001.

Lines open: 8.30am - 6.30 pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

To talk about an existing policy call:

0800 678 1906

Choose a form

For new claims call us on:

0800 756 5869

TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

If you're calling from overseas: +44 1392 366 685

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

E-mail us at: [email protected]

More information on how to make a claim.

To talk about an existing policy call:

0800 678 1906

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

Choose a form

For new claims call us on:

0800 032 8390

TextDirect first dial: 18001

Lines are open: 8.30am – 6.30pm, Monday to Friday.

We may record and/or monitor calls for training and audit purposes.

Write to us at: LV= Health Claims Team, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

E-mail us: [email protected]

More information on how to make a claim

To talk about an existing policy call:

0800 678 1906

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

Choose a form

For new claims call us on:

0800 681 6286

TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

Call us on +44 1392 366 685

Email us: [email protected]

Write to us at: LV= Health Claims Team, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

What we'll need

We may need to see an original death certificate (this is the one issued by the registry office). If the cause of death is not known and the death certificate hasn’t been issued, we may need to see the Coroner’s fact of death certificate. If needed we'll send this back to you immediately by recorded delivery.
We may need other information or documents depending on the circumstances of the death and the way the life assurance has been set up. We'll let you know what we need after you have contacted us.

Terminal Illness

QuickCover Life Insurance include terminal illness benefit. This means we'll pay the claim early if the insured person has a terminal illness and has been told by their treating medical consultant that they have less than 12 months to live.

To talk about an existing policy call:

0800 678 1906

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

Choose a form

For new claims call us on:

0800 681 6286

TextDirect first dial 18001.

Lines are open: 9am - 6pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Email us at: [email protected].

Write to us at: LV= Health Claims Team, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

More information on how to make a claim.

To talk about an existing policy call:

0800 681 6285

TextDirect first dial 18001.

Lines are open: 9am - 6pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906
Europe, South Africa, New Zealand - (00 44) 800 678 1906

Or email us on: [email protected]

Choose a form

Frequently asked questions

Got a question about our life insurance policies?

We might have already answered it. If not, just drop us a line and we'll be happy to help.

EXISTING CUSTOMERS

Nice to see you again, how can we help?

Contact LifeSearch

Write to us

Let's get started

Which product do you have?

Make a claim and manage your policy online

Make a claim and manage your policy online

Make a claim and manage your policy online

Make a claim and manage your policy online

Make a claim and manage your policy online

Make a claim and manage your policy online

Make a claim

Other ways we can help

Other ways we can help

Other ways we can help

Other ways we can help

Other ways we can help

Other ways we can help

Other links

For general enquiries, please call:

Other life insurance products

Still can't find your product?

Have you tried...

Understand what Brexit means for your insurance, pension or retirement products with our handy guides.

Covid-19 update

For new claims call us on:

To talk about an existing policy call:

Choose a form

For new claims call us on:

For claims on policy numbers in the format

If your policy begins with a letter

To talk about an existing policy call:

Choose a form

For new claims call us on:

For claims on policy numbers in the format

If your policy begins with a letter

To talk about an existing policy call:

Choose a form

For new claims call us on:

To talk about an existing policy call:

Choose a form

For new claims call us on:

To talk about an existing policy call:

Choose a form

For new claims call us on:

What we'll need

Terminal Illness

To talk about an existing policy call:

Choose a form

For new claims call us on:

To talk about an existing policy call:

Choose a form

Frequently asked questions