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Manage your life insurance policies

 

I'd like to make a claim

If your policy number is in the format
123456-0001-5N or 1234567-0001-A

Green hearts 0800 756 5869

Calling from abroad? +44 1392 366 685. TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.



If your policy number begins with a letter
A, B, C, F, L, RN, T, U, V, or XA

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

If you have Over 50s life insurance

Green hearts 0800 032 8390

TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

I need to talk about an existing claim

If your policy number is in the format
123456-0001-5N or 1234567-0001-A

Green hearts 0800 756 5869

Calling from abroad? +44 1392 366 685. TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

If your policy number begins with a letter
A, B, C, F, L, RN, T, U, V, or XA

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

If you have Over 50s life insurance

Green hearts 0800 032 8390

TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

I need to change the details on my policy
To make any updates to your personal details or check your policy details please email us at [email protected] detailing the nature of your request and quoting your policy number, full name and address.
We will respond to you within 48 hours.

We’ve identified that between 22 and 25 June, if you completed an on-line form to tell us of a changes to your address, name, or bank details, or to request policy details, that these were not working correctly and in some cases your request was deleted rather than being actioned. We’ve fully investigated this error, and can confirm that none of your information was compromised in any way.

However we may not have received your request to make changes, so if you did complete an on-line form during this period, please contact us at [email protected] or call us on 0800 678 1906 and we can check we’ve got your correct details, and if not we’ll action your request.

Alternatively, give us a call

If your policy number in the format 123456-0001-5N or 1234567-0001-A

Green hearts0800 678 1906

USA, Canada, Australia - (011 44) 800 678 685
Europe, South Africa, New Zealand - (00 44) 800 678 1906

TextDirect first dial 18001.

Lines are open: 9.00am - 5.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

 

If your policy begins with a letter A, B, C, F, L, RN, T, U, V, or X

Green hearts 0800 681 6294

 

 

TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

I'd like to request my policy documents
To request a copy of your policy documents or check your policy details please email us at [email protected] detailing the nature of your request and quoting your policy number, full name and address.
We will respond to you within 48 hours.

We’ve identified that between 22 and 25 June, if you completed an on-line form to tell us of a changes to your address, name, or bank details, or to request policy details, that these were not working correctly and in some cases your request was deleted rather than being actioned. We’ve fully investigated this error, and can confirm that none of your information was compromised in any way.

However we may not have received your request to make changes, so if you did complete an on-line form during this period, please contact us at [email protected] or call us on 0800 678 1906 and we can check we’ve got your correct details, and if not we’ll action your request

Alternatively, give us a call:

For claims on policy numbers in the format 123456-0001-5N or 1234567-0001-A

Green hearts 0800 678 1906

USA, Canada, Australia - (011 44) 800 678 685
Europe, South Africa, New Zealand - (00 44) 800 678 1906

TextDirect first dial 18001.

Lines are open: 9.00am - 5.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

 

If your policy begins with a letter A, B, C, F, L, RN, T, U, V, or X

Green hearts 0800 681 6294

 

TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

I'd like to get professional advice on life cover
Green hearts 0800 197 2266

 

Contact LifeSearch

LV= have chosen to partner with LifeSearch to offer customers independent advice for protection products.


For TextDirect first dial 18001 

Lines open: 8.00am - 8.00pm Monday to Thursday,
8.00am - 6.00pm Friday.

Calls will be recorded and may be monitored for training and audit purposes.

I'm a financial adviser
Green hearts 0800 678 1890

Lines are open: 9.00am - 4.30pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.

> Visit the LV= Adviser website

I'd like to make a complaint

For claims on policy numbers in the format 123456-0001-5N or 1234567-0001-A

Green hearts 0800 678 1906

USA, Canada, Australia - (011 44) 800 678 685
Europe, South Africa, New Zealand - (00 44) 800 678 1906
TextDirect first dial 18001.

Lines are open: 9.00am - 5.00pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.

If your policy begins with a letter A, B, C, F, L, RN, T, U, V, or X

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

 

> Complaints FAQs

> How we handle complaints and how you can take things further

Write to us

Let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

Let's get started

Which product do you have?

  • Income protection
  • Life insurance
  • Life Insurance with Critical Illness Cover
  • Mortgage payment protection
  • Over 50s life insurance
  • Quick cover life insurance
  • Sick pay insurance
  • Teachers Assurance policy holders
  • Product not listed?
  • Brexit Wondering how Brexit will impact your products and policies?
  • Covid-19 updates Take a look at our Covid-19 hub to find information for our members and customers.

Frequently asked questions

Got a question about our life insurance policies?

We might have already answered it. If not, just drop us a line and we'll be happy to help.