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Manage your life insurance policies


I'd like to make a claim

If your policy number is in the format
123456-0001-5N or 1234567-0001-A

Green hearts 0800 756 5869

Calling from abroad? +44 1392 366 685. TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.



If your policy number begins with a letter
A, B, C, F, L, RN, T, U, V, or XA

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

If you have Over 50s life insurance

Green hearts 0800 032 8390

TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

I need to talk about an existing claim

If your policy number is in the format
123456-0001-5N or 1234567-0001-A

Green hearts 0800 756 5869

Calling from abroad? +44 1392 366 685. TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

If your policy number begins with a letter
A, B, C, F, L, RN, T, U, V, or XA

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

If you have Over 50s life insurance

Green hearts 0800 032 8390

TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

I need to change the details on my policy

We have a selection of online forms to manage your policy details, including:

Changing the address on your policy 

Checking your cover amount

Changing the name on your policy

Change your policy premium collection date

Change the account where we collect your premiums from

Alternatively, give us a call:

If your policy number in the format 123456-0001-5N or 1234567-0001-A

Green hearts0800 678 1906

USA, Canada, Australia - (011 44) 800 678 685
Europe, South Africa, New Zealand - (00 44) 800 678 1906

TextDirect first dial 18001.

Lines are open: 9.00am - 5.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

 

If your policy begins with a letter A, B, C, F, L, RN, T, U, V, or X

Green hearts 0800 681 6294

 

 

TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

I'd like to request my policy documents

We have an online form to make a request for your policy documents:

Requesting your policy documents

Alternatively, give us a call:

For claims on policy numbers in the format 123456-0001-5N or 1234567-0001-A

Green hearts 0800 678 1906

USA, Canada, Australia - (011 44) 800 678 685
Europe, South Africa, New Zealand - (00 44) 800 678 1906

TextDirect first dial 18001.

Lines are open: 9.00am - 5.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

 

If your policy begins with a letter A, B, C, F, L, RN, T, U, V, or X

Green hearts 0800 681 6294

 

TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

I'd like to get professional advice on life cover
Green hearts 0800 197 2266

 

Contact LifeSearch

LV= have chosen to partner with LifeSearch to offer customers independent advice for protection products.


For TextDirect first dial 18001 

Lines open: 8.00am - 8.00pm Monday to Thursday,
8.00am - 6.00pm Friday.

Calls will be recorded and may be monitored for training and audit purposes.

I'm a financial adviser
Green hearts 0800 678 1890

Lines are open: 9.00am - 4.30pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.

> Visit the LV= Adviser website

I'd like to make a complaint

For claims on policy numbers in the format 123456-0001-5N or 1234567-0001-A

Green hearts 0800 678 1906

USA, Canada, Australia - (011 44) 800 678 685
Europe, South Africa, New Zealand - (00 44) 800 678 1906
TextDirect first dial 18001.

Lines are open: 9.00am - 5.00pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.

If your policy begins with a letter A, B, C, F, L, RN, T, U, V, or X

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 8.30am - 6.00pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

 

> Complaints FAQs

> How we handle complaints and how you can take things further

Write to us

Let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

Let's get started

Which product do you have?

  • Income protection
  • Life insurance
  • Life Insurance with Critical Illness Cover
  • Mortgage payment protection
  • Over 50s life insurance
  • Quick cover life insurance
  • Sick pay insurance
  • Teachers Assurance policy holders
  • Product not listed?
  • Brexit Wondering how Brexit will impact your products and policies?
  • Covid-19 updates Take a look at our Covid-19 hub to find information for our members and customers.

Make a claim and manage your policy online

  • Make a claim Make a claim and existing claims to your policy
  • Online forms to manage your policy Including changing your name or address, checking your amount of cover, requesting your policy documents and changing your policy collection date

Make a claim and manage your policy online

  • Make a claim Make a claim and existing claims to your policy
  • Online forms to manage your policy Including changing your name or address, checking your amount of cover, requesting your policy documents and changing your policy collection date

Make a claim and manage your policy online

  • Make a claim Make a claim and existing claims to your policy
  • Online forms to manage your policy Including changing your name or address, checking your amount of cover, requesting your policy documents and changing your policy collection date

Make a claim and manage your policy online

  • Make a claim Make a claim and existing claims to your policy
  • Online forms to manage your policy Including changing your name or address, checking your amount of cover, requesting your policy documents and changing your policy collection date

Make a claim and manage your policy online

  • Make a claim Make a claim and existing claims to your policy
  • Online forms to manage your policy Including changing your name or address, checking your amount of cover, requesting your policy documents and changing your policy collection date

Make a claim and manage your policy online

  • Make a claim Make a claim and existing claims to your policy
  • Online forms to manage your policy Including changing your name or address, checking your amount of cover, requesting your policy documents and changing your policy collection date

Make a claim

  • Make a claim Make a claim and existing claims to your policy
  • Online forms to manage your policy Including changing your name or address, checking your amount of cover, requesting your policy documents and changing your policy collection date

    For general enquiries, please call:

0800 678 1906

TextDirect first dial 18001. 

Lines are open: 9am - 6pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

Email us on: [email protected]

Other life insurance products

If you are looking for contact information relating to any of these products, please get in touch using the details below.

  • Lifetime+
  • Permanent Income Protection
  • Mortgage Lifestyle Protection (MLP)
  • Critical Life & Illness Lifetime
  • Critical Illness & Mortgage
  • Union Income Benefit – Life and Critical Illness Flexi Protector
  • Business Protector
  • Permanent Profit Plan
  • Budget Protector
  • Life Cover Plus
  • Income Bond Annuity
  • Unit Linked Critical Illness
  • Whole of Life

0800 678 1906

TextDirect first dial 18001. 

Lines are open: 9am - 6pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

Email us on: [email protected]

Still can't find your product?

For new claims call us on:

0800 756 5869

Calling from abroad? +44 1392 366 685.

TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

E-mail us at: [email protected]

More information on how to make a claim

To talk about an existing policy call:

0800 678 1906

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

For new claims call us on:

For claims on policy numbers in the format

123456-0001-5N or 1234567-0001-A

0800 756 5869

For TextDirect first dial 18001.

Calling from abroad? +44 1392 366 685.

Lines open: 8.30am - 6.30 pm Monday to Friday.

We may record and/or monitor calls for training and audit purposes.

More information on how to make a claim

If your policy begins with a letter

A, B, C, F, L, RN, T, U, V or X

0800 550 050

For TextDirect first dial 18001.

Lines open: 8.30am - 6.30 pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

To talk about an existing policy call:

0800 678 1906

For TextDirect first dial 18001. 

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

For new claims call us on:

For claims on policy numbers in the format

123456-0001-5N or 1234567-0001-A

0800 756 5869

For TextDirect first dial 18001.

Lines open: 8.30am - 6.30 pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

If your policy begins with a letter

A, B, C, F, L, RN, T, U, V or X

0800 550 050

For TextDirect first dial 18001.

Lines open: 8.30am - 6.30 pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

To talk about an existing policy call:

0800 678 1906

For TextDirect first dial 18001. 

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

For new claims call us on:

0800 756 5869

TextDirect first dial 18001. 

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

If you're calling from overseas: +44 1392 366 685

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

E-mail us at: [email protected]

More information on how to make a claim.

To talk about an existing policy call:

0800 678 1906

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

For new claims call us on:

0800 032 8390

TextDirect first dial: 18001

Lines are open: 8.30am – 6.30pm, Monday to Friday.

We may record and/or monitor calls for training and audit purposes.

Write to us at: LV= Health Claims Team, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

E-mail us: [email protected]

More information on how to make a claim

To talk about an existing policy call:

0800 678 1906

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

For new claims call us on:

0800 681 6286

TextDirect first dial 18001. 

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

Call us on +44 1392 366 685

Email us: [email protected]

Write to us at: LV= Health Claims Team, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH

What we'll need

  • We may need to see an original death certificate (this is the one issued by the registry office). If the cause of death is not known and the death certificate hasn’t been issued, we may need to see the Coroner’s fact of death certificate. If needed we'll send this back to you immediately by recorded delivery.
  • We may need other information or documents depending on the circumstances of the death and the way the life assurance has been set up. We'll let you know what we need after you have contacted us.

Terminal Illness

QuickCover Life Insurance include terminal illness benefit. This means we'll pay the claim early if the insured person has a terminal illness and has been told by their treating medical consultant that they have less than 12 months to live.

To talk about an existing policy call:

0800 678 1906

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

For new claims call us on:

0800 681 6286

TextDirect first dial 18001. 

Lines are open: 9am - 6pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Email us at: [email protected].

Write to us at: LV= Health Claims Team, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.

More information on how to make a claim.

To talk about an existing policy call:

0800 681 6285

TextDirect first dial 18001. 

Lines are open: 9am - 6pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

Or email us on: [email protected]

Frequently asked questions

Got a question about our life insurance policies?

We might have already answered it. If not, just drop us a line and we'll be happy to help.