EXISTING CUSTOMERS

Nice to see you again, how can we help?

Manage your life insurance policies

I'd like to make a claim

If your policy number is in the format
123456-0001-5N or 1234567-0001-A

Green hearts 0800 756 5869

Calling from abroad? +44 1392 366 685. TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.


If your policy number begins with a letter
A, B, C, F, L, RN, T, U, V, or XA

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.


If you have Over 50s life insurance

Green hearts 0800 032 8390

TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

I need to talk about an existing claim

If your policy number is in the format
123456-0001-5N or 1234567-0001-A

Green hearts 0800 756 5869

Calling from abroad? +44 1392 366 685. TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

If your policy number begins with a letter
A, B, C, F, L, RN, T, U, V, or XA

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

If you have Over 50s life insurance

Green hearts 0800 032 8390

TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

I need to change the details on my policy

If your policy number in the format 123456-0001-5N or 1234567-0001-A

Green hearts0800 678 1906

USA, Canada, Australia - (011 44) 800 678 685
Europe, South Africa, New Zealand - (00 44) 800 678 1906
TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.

If your policy begins with a letter A, B, C, F, L, RN, T, U, V, or X

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

I like to request my policy documents
 

For claims on policy numbers in the format 123456-0001-5N or 1234567-0001-A

Green hearts 0800 678 1906

USA, Canada, Australia - (011 44) 800 678 685
Europe, South Africa, New Zealand - (00 44) 800 678 1906
TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.

If your policy begins with a letter A, B, C, F, L, RN, T, U, V, or X

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

I'd like to get professional advice on life cover

Contact LifeSearch

LV= have chosen to partner with LifeSearch to offer customers independent advice for protection products.

Green hearts 0800 756 5869

For TextDirect first dial 18001
Lines open: 8.00am - 8.00pm Monday to Thursday,
8.00am - 6.00pm Friday

Calls will be recorded and may be monitored for training and audit purposes

I'm a financial adviser

Lines are open: 9.00am - 5.00pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.

> Visit the LV= Adviser website

I'd like to make a complaint

For claims on policy numbers in the format 123456-0001-5N or 1234567-0001-A

Green hearts 0800 678 1906

USA, Canada, Australia - (011 44) 800 678 685
Europe, South Africa, New Zealand - (00 44) 800 678 1906
TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.

If your policy begins with a letter A, B, C, F, L, RN, T, U, V, or X

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 8.30am - 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us

Let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

Let's get started

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Frequently asked questions

Got a question about our life insurance policies?

We might have already answered it. If not, just drop us a line and we'll be happy to help.