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EXISTING CUSTOMERS

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Manage your life insurance policies

I'd like to make a claim

If your policy number is in the format
123456-0001-5N or 1234567-0001-A

Green hearts 0800 756 5869

Calling from abroad? +44 1392 366 685. TextDirect first dial 18001.

Lines are open: 9.00am - 4.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

If your policy number begins with a letter
A, B, C, F, L, RN, T, U, V, or XA

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 9.00am - 4.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

If you have Over 50s life insurance

Green hearts 0800 032 8390

TextDirect first dial 18001.

Lines are open: 9.00am - 4.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

I need to talk about an existing claim

If your policy number is in the format
123456-0001-5N or 1234567-0001-A

Green hearts 0800 756 5869

Calling from abroad? +44 1392 366 685. TextDirect first dial 18001.

Lines are open: 9.00am - 4.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

If your policy number begins with a letter
A, B, C, F, L, RN, T, U, V, or XA

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 9.00am - 4.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

If you have Over 50s life insurance

Green hearts 0800 032 8390

TextDirect first dial 18001.

Lines are open: 9.00am - 4.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

I need to change the details on my policy

We have a selection of online forms to manage your policy details, including:

Changing the address on your policy 

Checking your cover amount

Changing the name on your policy

Change your policy collection date

Alternatively, give us a call:

 

If your policy number in the format 123456-0001-5N or 1234567-0001-A

Green hearts0800 678 1906

USA, Canada, Australia - (011 44) 800 678 685
Europe, South Africa, New Zealand - (00 44) 800 678 1906
TextDirect first dial 18001.

Lines are open: 9.00am - 4.30pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.

If your policy begins with a letter A, B, C, F, L, RN, T, U, V, or X

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 9.00am - 4.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

I'd like to request my policy documents

We have an online form to make a request for your policy documents:

Requesting your policy documents

Alternatively, give us a call:

For claims on policy numbers in the format 123456-0001-5N or 1234567-0001-A

Green hearts 0800 678 1906

USA, Canada, Australia - (011 44) 800 678 685
Europe, South Africa, New Zealand - (00 44) 800 678 1906
TextDirect first dial 18001.

Lines are open: 9.00am - 4.30pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.

If your policy begins with a letter A, B, C, F, L, RN, T, U, V, or X

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 9.00am - 4.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

I'd like to get professional advice on life cover

Contact LifeSearch

LV= have chosen to partner with LifeSearch to offer customers independent advice for protection products.

Green hearts 0800 197 2266

For TextDirect first dial 18001
Lines open: 8.00am - 8.00pm Monday to Thursday,
8.00am - 6.00pm Friday

Calls will be recorded and may be monitored for training and audit purposes

I'm a financial adviser
Green hearts 0800 678 1890

Lines are open: 9.00am - 4.30pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.

> Visit the LV= Adviser website

I'd like to make a complaint

For claims on policy numbers in the format 123456-0001-5N or 1234567-0001-A

Green hearts 0800 678 1906

USA, Canada, Australia - (011 44) 800 678 685
Europe, South Africa, New Zealand - (00 44) 800 678 1906
TextDirect first dial 18001.

Lines are open: 9.00am - 4.30pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.

If your policy begins with a letter A, B, C, F, L, RN, T, U, V, or X

Green hearts 0800 681 6294

TextDirect first dial 18001.

Lines are open: 9.00am - 4.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

 

> Complaints FAQs

> How we handle complaints and how you can take things further

Write to us

Let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

Let's get started

Which product do you have?

  • Income protection
  • Life insurance
  • Life Insurance with Critical Illness Cover
  • Mortgage payment protection
  • Over 50s life insurance
  • Quick cover life insurance
  • Sick pay insurance
  • Teachers Assurance policy holders
  • Product not listed?
  • Brexit Wondering how Brexit will impact your products and policies?

Frequently asked questions

Got a question about our life insurance policies?

We might have already answered it. If not, just drop us a line and we'll be happy to help.