Complaints

We'll work with you to set things straight

Need to make a complaint?

Just select the email address from the list below, send us an email and we'll take it from there

  • When emailing please don’t send us confidential or financial information like credit card details.
  • Find out how we use your personal information
  • To make a complaint by email please select the business area below and use the email address to contact us.

Business area Life Insurance, Investments and Pensions

Please include your name, any useful policy information and a way we can contact you in your email.


Business area  Email address 
Income protection [email protected] 
Critical illness [email protected] 
Life insurance  [email protected] 
50 plus plan  [email protected] 
ISA [email protected] 
Investment Fund  [email protected] 
Guaranteed Capital Bond  [email protected] 
Flexible Saving Plan  [email protected] 
Tax Free Savings Plan  [email protected] 
Payment Protection Insurance (PPI)  [email protected] 
Deposit account  [email protected] 
Personal loan  [email protected] 
Credit card  [email protected] 
Annuity  [email protected] 
Equity release  [email protected] 
Other life product  lifecomplain[email protected] 
Our website [email protected] 

Find out how we use your personal information and what rights you have. This includes who we are, how long we hold your information, what we do with it and who we share it with. Please let us know if you'd like us to send you a copy or have any questions.