Complaints

We'll work with you to set things straight

Need to make a complaint?

Just select the email address from the list below, send us an email and we'll take it from there

When emailing please don’t send us confidential or financial information like credit card details.
Find out how we use your personal information
To make a complaint by email please select the business area below and use the email address to contact us.
General insurance complaints and Protection and Retirement complaints

Business area General Insurance

Please include your name, any useful policy information, your postcode and a way we can contact you, in your email.

Business area	Email address
Car insurance sales and service	[email protected]
Car insurance claims	[email protected]
Breakdown cover	[email protected]
Home insurance sales and service	[email protected]
Home insurance claims	[email protected]
Pet insurance sales and service	[email protected]
Pet insurance claims	[email protected]
Travel insurance sales and service	[email protected]
Travel insurance claims	[email protected]
General feedback	[email protected]
Our website	[email protected]

Business area Life Insurance, Investments and Pensions

Please include your name, any useful policy information and a way we can contact you in your email.

Business area	Email address
Income protection	[email protected]
Critical illness	[email protected]
Life insurance	[email protected]
50 plus plan	[email protected]
ISA	[email protected]
Investment Fund	[email protected]
Guaranteed Capital Bond	[email protected]
Flexible Saving Plan	[email protected]
Tax Free Savings Plan	[email protected]
Payment Protection Insurance (PPI)	[email protected]
Deposit account	[email protected]
Personal loan	[email protected]
Credit card	[email protected]
Annuity	[email protected]
Equity release	[email protected]
Other life product	[email protected]
Our website	[email protected]

Tell us about your complaint

Title

First name *

Surname *

Date of birth *

Your address *Line 1

Line 2

Line 3

Line 4

Your post code *

Your email address *

Your telephone number *

Phone type

Your policy number (if you have one)

You can find your policy number on your policy documents

How would you like us to contact you? *

What is your complaint about? *

What went wrong? *

How can we resolve this? *

Find out how we use your personal information and what rights you have. This includes who we are, how long we hold your information, what we do with it and who we share it with. Please let us know if you'd like us to send you a copy or have any questions.