Complaints form

We'll work with you to set things straight

Need to make a complaint to LV= life, pensions or investments?

Simply fill out the form below and we'll take it from there.

Please note that this complaints form is for LV= investment, protection, and retirement customers only.
If your complaint is about home, motor, travel or pet insurance please contact LV= General Insurance.
When completing the form please don’t send us confidential or financial information like credit card details.
Find out how we use your personal information.

Please note that this complaints form is only for the following products:

Life Insurance, Income Protection and Critical Illness cover
Investments
Pensions & Retirement
Equity Release

If your complaint is for home, car, travel or pet insurance please email them separately. We are unable to reply if your issue relates to a general insurance product.

Tell us about your complaint

Who are you? *

First name *

Surname *

Date of birth *

Address - Line 1 *

Address - Line 2

Address - Line 3

County

Postcode *

Country - if not UK

Email address *

Telephone number *

Phone type

Policy number (if you have one)

You can find your policy number on your policy documents

How would you like us to contact you? *

What is your complaint about? *

What went wrong? *

How can we resolve this? *

Find out how we use your personal information and what rights you have. This includes who we are, how long we hold your information, what we do with it and who we share it with. Please let us know if you'd like us to send you a copy or have any questions.