We'll work with you to set things straight

Need to make a complaint?

Just select the email address from the list below, send us an email and we'll take it from there

Business area General Insurance

Please include your name, any useful policy information, your postcode and a way we can contact you, in your email.

Business area Email address 
Car insurance sales and service [email protected]
Car insurance claims [email protected]
Breakdown cover [email protected]
Home insurance sales and service  [email protected]
Home insurance claims [email protected]
Pet insurance sales and service [email protected] 
Pet insurance claims [email protected]
Travel insurance sales and service [email protected]
Travel insurance claims [email protected]
General feedback [email protected]
Our website [email protected]


Business area Life Insurance, Investments and Pensions

Please include your name, any useful policy information and a way we can contact you in your email.

Business area  Email address 
Income protection [email protected] 
Critical illness [email protected] 
Life insurance  [email protected] 
50 plus plan  [email protected] 
ISA [email protected] 
Investment Fund  [email protected] 
Guaranteed Capital Bond  [email protected] 
Flexible Saving Plan  [email protected] 
Tax Free Savings Plan  [email protected] 
Payment Protection Insurance (PPI)  [email protected] 
Deposit account  [email protected] 
Personal loan  [email protected] 
Credit card  [email protected] 
Annuity  [email protected] 
Equity release  [email protected] 
Other life product  [email protected] 
Our website [email protected] 
Tell us about your complaint

Tell us about your complaint

You'll need to fill in all parts of the form marked with a *
Line 1
Line 2
Line 3
Line 4
You can find your policy number on your policy documents

Find out how we use your personal information and what rights you have. This includes who we are, how long we hold your information, what we do with it and who we share it with. Please let us know if you'd like us to send you a copy or have any questions.