Complaints form

We'll work with you to set things straight

Need to make a complaint to LV= life, pensions or investments?

Simply fill out the form below and we'll take it from there

Please note that this complaints form is only for the following products: 

  • Life Insurance, Income Protection and Critical Illness cover
  • Investments
  • Pensions & Retirement
  • Equity Release

If your complaint is for home, car, travel or pet insurance please email them separately. We are unable to reply if your issue relates to a general insurance product.

Tell us about your complaint

Tell us about your complaint

You'll need to fill in all parts of the form marked with a *
You can find your policy number on your policy documents

Find out how we use your personal information and what rights you have. This includes who we are, how long we hold your information, what we do with it and who we share it with. Please let us know if you'd like us to send you a copy or have any questions.