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Contact us

Select the area you need to get in touch about to see relevant online forms, phone numbers and email addresses

  • Life Insurance Including Income protection, Critical Illness protection, over 50s and Mortgage payment protection​
  • Bereavement
  • Investments Including LV= Smoothed Bond and existing Flexible Guarantee Bond policies
  • Pensions and Retirement
  • Heritage policies Policies taken out before 2008
  • Teachers Assurance
  • Royal National Pension Fund for Nurses (RNPFN)
  • Membership and member benefits
  • Complaints and feedback Including how to make a complaint, our complaints data and PPI complaints and enquiries
  • Our offices
  • Are you a General Insurance customer?

Which product can we help with

  • Income Protection
  • Life Insurance
  • Life Insurance with Critical Illness
  • Mortgage Payment Protection
  • Over 50s Life Insurance
  • Quick Cover Life Insurance
  • Sick Pay Insurance

Other ways we can help

  • I'm a financial adviser
  • I would like advice on life cover
  • Contact us about your Life Heritage policy Heritage policies are policies taken out before 2008

Our investment products

  • LV= Smoothed Bond
  • Flexible Guarantee Bond
  • LV= ISA
  • LV= General Investment Account
  • LV= ISA Portfolio
  • LV= Pension Portfolio
  • LV= Junior ISA Portfolio

Are you an adviser?

  • I'm a financial adviser

What would you like to do?

  • I'm an existing customer Manage your policy
  • I'd like pension & retirement advice Find out more about pensions and retirement advice

Other ways we can help

  • I'm a financial adviser
  • I'd like retirement advice
  • Contact us about your Pension Heritage policy Heritage policies are policies taken out before 1998

Contact details for policies taken out before 2008:

  • Life heritage policy
  • Pension heritage policy
  • Annuity heritage policy
  • Flexible Guarantee Bond policy
  • ISA policy
  • Exit Bonus support team
  • Calling from overseas?

Life

  • Contact us about your life policy

Pensions

  • Contact us about your RNPFN pension

Annuity

  • Contact us about your annuity

ISA

  • Contact us about your ISA

Which area is your complaint related to?

  • Life Cover (Income protection, Critical Illness, Life Insurance and 50 Plus)
  • RNPFN Life Policies With Profits
  • Savings and Investments (ISAs, Investment Funds, With Profits, Deposit Accounts)
  • Pensions and Retirement Planning
  • Bank (Credit cards, Loans and Deposits)

We’re sorry to hear you’ve lost a loved one. We’d like to make your claims process as quick and easy as possible.

This is the information we’ll need from you when you contact us:

  • Policy number
  • Address of deceased
  • Date of birth of deceased
  • Date of death
  • Your contact details

Make a claim

  • Contact number to make a claim
  • Existing claims

Payment break support

  • Contact number for payment break support

Make a claim

  • Contact numbers to make a claim
  • Existing claims

Payment break support

  • Contact number for payment break support

Make a claim

  • Contact numbers to make a claim
  • Existing claims

Payment break support

  • Contact number for payment break support

Make a claim

  • Contact numbers to make a claim
  • Existing claims

Payment break support

  • Contact number for payment break support

Make a claim

  • Contact numbers to make a claim

Payment break support

  • Contact number for payment break support

Make a claim

  • Contact number to make a claim
  • Existing claims

Make a claim

  • Contact numbers to make a claim
  • Existing claims

LV= Smoothed Bond

  • My LV=
  • Contact us
  • Forms and documents Withdrawal and surrender forms, fund switching forms and more

Flexible guarantee bond

  • My LV=
  • Contact us
  • Forms and documents Withdrawal and surrender forms, fund switching forms and more
  • My LV=
  • Contact us about your LV= ISA

LV= General Investment Account

  • My LV=
  • Contact us
  • Forms and documents

LV= ISA Portfolio

  • My LV=
  • Contact us
  • Forms and documents

LV= Pension Portfolio

  • My LV=
  • Contact us
  • Forms and documents

LV= Junior ISA Portfolio

  • My LV=
  • Contact us
  • Forms and documents
If you are a financial adviser looking for a quote or have any questions you can call:

0800 678 1890

Lines open: 9am - 5pm Monday to Friday 

Calls may be recorded and may be monitored for training and audit purposes.

Alternatively, you can visit the LV= Adviser website
LV= have chosen to partner with LifeSearch to offer customers independent advice for protection products.

0800 197 2266

Lines open: 8am - 8pm Monday to Thursday and 8am - 7pm Fridays

Calls may be recorded and may be monitored for training and audit purposes.

0800 681 6294

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

Calls may be recorded and may be monitored for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

If you are a financial adviser looking for support with our Savings and Retirement products, you can call:

0800 032 8298
Or for help with queries relating to Equity Release, please call:0800 028 8974

TextDirect first dial 18001.

Lines open: 8.30am - 6pm Monday - Friday

We may record and/or monitor calls for training and audit purposes.

For general queries, please contact:

0800 032 2990
For TextDirect first dial 18001. 

Lines are open: 9am - 5pm Monday to Friday.

We may record and/or monitor calls for training and audit purposes.
If you are a financial adviser looking for support with our Savings and Retirement products, you can call:

0800 678 1680
Or for help with queries relating to Equity Release, please call:0800 028 8974

TextDirect first dial 18001.

Lines are open: 8.30am - 5.30pm Monday - Friday

We may record and/or monitor calls for training and audit purposes.

Alternatively, you can visit the LV= Adviser website
Request a call back, or have a commitment free chat with one of our friendly advisers today.

0800 032 9301

Lines open: 9am - 6pm Monday to Friday

For TextDirect: First dial 18001

We may record and/or monitor calls for training and audit purposes

0800 681 6291

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday 

We may record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

0800 681 6294

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We may record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

+44 1202 297 241

Lines are open: 9am - 5pm Monday to Friday 

We may record and/or monitor calls for training and audit purposes. 

0800 681 6291

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We may record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

+44 1202 297 241

Lines are open: 9am - 5pm Monday to Friday 

We may record and/or monitor calls for training and audit purposes. 

0800 681 6291

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We may record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

+44 1202 297 241

Lines are open: 9am - 5pm Monday to Friday 

We may record and/or monitor calls for training and audit purposes. 

0800 681 6292

TextDirect first dial 18001. 

Lines open: 8.30am to 6.30pm Monday to Friday

We may record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

+44 1202 297 241

Lines are open: 9am - 5pm Monday to Friday 

We may record and/or monitor calls for training and audit purposes. 

0800 681 6294

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We may record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

+44 1202 297 241

Lines are open: 9am - 5pm Monday to Friday 

We may record and/or monitor calls for training and audit purposes. 

 

0800 022 3854

TextDirect first dial 18001.

Lines open: 9am to 5pm Monday to Friday

Calls may be recorded and may be monitored for training and audit purposes.

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

+44 1202 297 241

Lines are open: 9am - 5pm Monday to Friday 

We may record and/or monitor calls for training and audit purposes. 

If you're calling from overseas please dial the number below to speak with customer services.

+44 1202 297 241

Lines are open: 9am - 5pm Monday to Friday 

We may record and/or monitor calls for training and audit purposes. 

0800 681 6294

TextDirect first dial 18001.

Lines open: 9am to 5pm, Monday to Friday

We may record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

0800 681 6291

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We may record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

0800 681 6291

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We may record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

0800 681 6294

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We may record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

For life policies call us on: 

0800 678 1906

For Life Policies call us on: 0800 678 1906

Lines open: Monday to Friday 9am - 5pm

We may record and/or monitor calls for training and audit purposes.

For life policy claims call us on:

0800 756 5869

For Life Policy claims call us on: 0800 756 5869

Lines open: Monday to Friday 9am - 5pm

We may record and/or monitor calls for training and audit purposes.

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or you can fill in our online form: Complaints form
For RNPFN Life Policies (Bournemouth) call us on:

0800 776 677

Lines open: 9am - 5pm Monday to Friday

We may record and/or monitor calls for training and audit purposes.

For With Profits call us on:

0800 032 2310

Lines open: 9am - 5pm Monday to Friday

We may record and/or monitor calls for training and audit purposes.

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or fill in our online form: Complaints form
Call us on:

0800 681 6293

Lines open: Monday to Friday 9am - 5pm.

We may record and/or monitor calls for training and audit purposes.

Alternatively you can write to us at:

Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or fill in our online form: Complaints form
For LV= Pension Plans call us on:

0800 032 2990

Lines open: 9am - 5pm Monday to Friday 

We may record and/or monitor calls for training and audit purposes.

For RNPFN Pension Plans call us on:

0800 776 677

Lines open: 9am – 5pm Monday to Friday

We may record and/or monitor calls for training and audit purposes.

For Equity Release Service and Claims call us on:

0800 028 8974

Lines open: 8:30am - 6pm Monday to Friday

We may record and/or monitor calls for training and audit purposes.

For Annuities Service and Claims call us on:

0800 028 8975

Lines open: 8:30am - 6pm Monday to Friday

We may record and/or monitor calls for training and audit purposes.

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or fill in our online form: Complaints form
For Loans, Credit Cards and Deposit Accounts you can write to us at:

Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or fill in our online form: Complaints form

Call our claims department on:

0800 756 5869

Calling from abroad? +44 1392 366 685.

TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday 

We may record and/or monitor calls for training and audit purposes.

Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR

E-mail us at: [email protected]

More information on how to make a claim

For other queries about your existing policy:

0800 678 1906

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We may record and/or monitor calls for training and audit purposes.

Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR

Email us at: [email protected]

Call our payment break support team on:

0800 678 1906

TextDirect First dial 18001.

Lines open: 8:30am - 6:30pm Monday to Friday.

Calls may be recorded and may be monitored for training and audit purposes.

Call our claims department on:

For claims on policy numbers in the format

123456-0001-5N or 1234567-0001-A

0800 756 5869

For TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday.

Calls may be recorded and may be monitored for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

If your policy begins with a letter

A, B, C, F, L, RN, T, U, V or X

0800 681 6294

For TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday.

Calls may be recorded and may be monitored for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

Calling from overseas?

If you're calling from overseas please dial the number below to speak with customer services.

+44 1202 297 241

Lines are open: 9am - 5pm Monday to Friday 

Calls may be recorded and may be monitored for training and audit purposes.

For other queries about an existing policy:

0800 678 1906

For TextDirect first dial 18001. 

Lines are open: 9am - 5pm Monday to Friday.

Calls may be recorded and may be monitored for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

Call our payment break support team on:

0800 678 1906

TextDirect First dial 18001.

Lines open: 9am - 5pm Monday to Friday.

Calls may be recorded and may be monitored for training and audit purposes.

Call our claims department on:

For claims on policy numbers in the format

123456-0001-5N or 1234567-0001-A

0800 756 5869

For TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday.

Calls may be recorded and may be monitored for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

If your policy begins with a letter

A, B, C, F, L, RN, T, U, V or X

0800 681 6294

For TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday. 

Calls may be recorded and may be monitored for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

For other queries about an existing policy:

0800 678 1906

For TextDirect first dial 18001. 

Lines are open: 9am - 5pm Monday to Friday.

Calls may be recorded and may be monitored for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

Call our payment break support team on:

0800 678 1906

TextDirect First dial 18001.

Lines open: 9am - 5pm Monday to Friday.

Calls may be recorded and may be monitored for training and audit purposes.

Call our claims department on:

0800 756 5869

TextDirect first dial 18001. 

Lines are open: 9am - 5pm Monday to Friday 

Calls may be recorded and may be monitored for training and audit purposes.

Calling from abroad? +44 1392 366 685

Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR

E-mail us at: [email protected]

More information on how to make a claim.

For other queries about an existing policy:

0800 678 1906

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

Calls may be recorded and may be monitored for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

Call our payment break support team on:

0800 678 1906

TextDirect First dial 18001.

Lines open: 9am - 5pm Monday to Friday.

Calls may be recorded and may be monitored for training and audit purposes.

Call our claims department on:

0800 032 8390

TextDirect first dial: 18001

Lines open: 9am – 5pm, Monday to Friday.

Calls may be recorded and may be monitored for training and audit purposes.

Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR

E-mail us: [email protected]

More information on how to make a claim

Call our payment break support team on:

0800 678 1906

Lines open: 9am - 5pm Monday to Friday.

Calls may be recorded and may be monitored for training and audit purposes.

Contact us on:

0800 681 6286

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday

Calls may be recorded and may be monitored for training and audit purposes.

Calling from abroad?

Call us on +44 1392 366 685

Email us: [email protected]

Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR

What we'll need

  • We may need to see an original death certificate (this is the one issued by the registry office). If the cause of death is not known and the death certificate hasn’t been issued, we may need to see the Coroner’s fact of death certificate. If needed we'll send this back to you immediately by recorded delivery.
  • We may need other information or documents depending on the circumstances of the death and the way the life assurance has been set up. We'll let you know what we need after you have contacted us.

Terminal Illness

QuickCover Life Insurance include terminal illness benefit. This means we'll pay the claim early if the insured person has a terminal illness and has been told by their treating medical consultant that they have less than 12 months to live.

For other queries about an existing policy:

0800 678 1906

For TextDirect first dial 18001. 

Lines are open: 9am - 5pm Monday to Friday.

Calls may be recorded and may be monitored for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

Call our claims department on:

0800 756 5869

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday.

Calls may be recorded and may be monitored for training and audit purposes.

Email us at: [email protected].

Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR

More information on how to make a claim.

To talk about an existing policy call:

0800 681 6285

TextDirect first dial 18001. 

Lines are open: 9am - 5pm Monday to Friday

Calls may be recorded and may be monitored for training and audit purposes.

Calling from abroad?

Or email us on: [email protected]

My LV=

Login or register to My LV= to see your bond valuation and to manage your policy

0800 681 6292

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday 

We may record and/or monitor calls for training and audit purposes.

Alternatively, you can email us at [email protected]

You can download and complete these as and when required. Please send your completed form to:

LV= Heritage Team
PO Box 342
Wymondham
NR18 8HS

Alternatively you can scan and email your completed form to [email protected]

Our response time is normally 3-5 working days on receipt of the form.

My LV=

Login or register to My LV= to see your bond valuation and to manage your policy

0800 681 6292

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday 

We may record and/or monitor calls for training and audit purposes.

Alternatively, you can email us at [email protected]

You can download and complete these as and when required. Please send your completed form to:

LV= Heritage Team
PO Box 342
Wymondham
NR18 8HS

Alternatively you can scan and email your completed form to [email protected]

Our response time is normally 3-5 working days on receipt of the form.

My LV=

Login or register to My LV= to see your valuation and to manage your ISA

0800 681 6292

TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday

We may record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

My LV=

Login or register to My LV= to see your LV= General Investment Account valuation and to manage your policy.

0800 032 9357

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday 

We may record and/or monitor calls for training and audit purposes.

Platform documents

Please find all relevant documents for your LV= Platform products on the LV= Platform Services - Useful documents page.

My LV=

Login or register to My LV= to see your LV= ISA Portfolio valuation and to manage your policy.

0800 032 9357

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday 

We may record and/or monitor calls for training and audit purposes.

Platform documents

Please find all relevant documents for your LV= Platform products on the LV= Platform Services - Useful documents page.

My LV=

Login or register to My LV= to see your LV= Pension Portfolio valuation and to manage your policy.

0800 032 9357

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday 

We may record and/or monitor calls for training and audit purposes.

Platform documents

Please find all relevant documents for your LV= Platform products on the LV= Platform Services - Useful documents page.

My LV=

Login or register to My LV= to see your LV= Junior ISA Portfolio valuation and to manage your policy.

0800 032 9357

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday 

We may record and/or monitor calls for training and audit purposes.

Platform documents

Please find all relevant documents for your LV= Platform products on the LV= Platform Services - Useful documents page.