Contact us about your policy
Select the area you need to get in touch about to see relevant online forms, phone numbers and email addresses for you
- Life Insurance Including Income protection, Critical Illness protection, over 50s and Mortgage payment protection​
- Investments Including LV= Smoothed Bond and existing Flexible Guarantee Bond policies
- Pensions and Retirement
- Teachers Assurance
- RNPFN
- Heritage policies Policies taken out before 2008
- Membership and member benefits
- Complaints and feedback Including how to make a complaint, our complaints data and PPI complaints and enquiries
- Office locations
- Are you a General Insurance customer?
Which product can we help with
- Income Protection
- Life Insurance
- Life Insurance with Critical Illness
- Mortgage Payment Protection
- Over 50s Life Insurance
- Quick Cover Life Insurance
- Sick Pay Insurance
Other ways we can help
- I'm a financial adviser
- I would like advice on life cover
- Contact us about your Life Heritage policy Heritage policies are policies taken out before 2008
Our investment products
- LV= Smoothed Bond
- Flexible Guarantee Bond
- LV= ISA
Are you an adviser?
- I'm a financial adviser
What would you like to do?
- I'm an existing customer Manage your policy
- I'd like pension & retirement advice Find out more about pensions and retirement advice
Other ways we can help
- I'm a financial adviser
- I'd like retirement advice
- Contact us about your Pension Heritage policy Heritage policies are policies taken out before 1998
Policy documents
- See the documents and forms available
Life
- Contact us about your life policy
Pensions
- Contact us about your RNPFN pension
Annuity
- Contact us about your annuity
ISA
- Contact us about your ISA
Contact details for policies taken out before 2008:
- Life heritage policy
- Pension heritage policy
- Annuity heritage policy
- Flexible Guarantee Bond policy
- ISA policy
- Exit Bonus support team
- Calling from overseas?
Your member benefits
- Find out more about your member benefits
Which area is your complaint related to?
- Life Cover (Income protection, Critical Illness, Life Insurance and 50 Plus)
- RNPFN Life Policies With Profits
- Savings and Investments (ISAs, Investment Funds, With Profits, Deposit Accounts)
- Pensions and Retirement Planning
- Bank (Credit cards, Loans and Deposits)
Complaints
Other ways we can help
Complaints
Complaints
Teachers Assurance customers
Complaints
Complaints
Online forms to manage your policy
Download forms
- For LV= life, pensions and investment membership enquiries
Membership queries
Queries about the Annual General Meeting or your voting rights
PPI and CPP
Our complaints process
Our feedback process
- Our head office
We have multiple offices across the UK
General enquiries
Make a claim
- Contact number to make a claim
- Existing claims
Payment break support
- Contact number for payment break support
Make a claim
- Contact numbers to make a claim
- Existing claims
Payment break support
- Contact number for payment break support
Make a claim
- Contact numbers to make a claim
- Existing claims
Payment break support
- Contact number for payment break support
Make a claim
- Contact numbers to make a claim
- Existing claims
Payment break support
- Contact number for payment break support
Make a claim
- Contact numbers to make a claim
Payment break support
- Contact number for payment break support
Make a claim
- Contact number to make a claim
- Existing claims
Make a claim
- Contact numbers to make a claim
- Existing claims
LV= Smoothed Bond
- My LV=
- Contact us
- Forms and documents Withdrawal and surrender forms, fund switching forms and more
Flexible guarantee bond
- My LV=
- Contact us
- Forms and documents Withdrawal and surrender forms, fund switching forms and more
- My LV=
- Contact us about your LV= ISA
Online forms to manage your policy
Other ways we can help
Online forms to manage your policy
Online forms to manage your policy
Other ways we can help
Online forms to manage your policy
Other ways we can help
Online forms to manage your policy
Other ways we can help
Online forms to manage your policy
Online forms to manage your policy
Other links
Lines open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Lines open: 8am - 8pm Monday to Thursday and 8am - 7pm Fridays
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF
Alternatively, you can email us at [email protected]
TextDirect first dial 18001.
Lines open: 8.30am - 6pm Monday - Friday
We will record and/or monitor calls for training and audit purposes.
My LV=
Need to get in touch about an existing policy?
Online forms to manage your policy
Request a call back
For general queries, please contact:
Lines are open: 9am - 5pm Monday to Friday.
We will record and/or monitor calls for training and audit purposes.
Looking for advice
TextDirect first dial 18001.
Lines are open: 8.30am - 5.30pm Monday - Friday
We will record and/or monitor calls for training and audit purposes.
Lines open: 9am - 6pm Monday to Friday
For TextDirect: First dial 18001
We will record and/or monitor calls for training and audit purposes
Links List
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF
Alternatively, you can email us at [email protected]
General forms
Trust forms and deeds of assignment
RNPFN policy claim forms
Annuity forms
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF
Alternatively, you can email us at [email protected]
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF
Alternatively, you can email us at [email protected]
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF
Alternatively, you can email us at [email protected]
Lines open: 9am to 5pm, Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF
Alternatively, you can email us at [email protected]
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF
Alternatively, you can email us at [email protected]
Lines are open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF
Alternatively, you can email us at [email protected]
Lines are open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF
Alternatively, you can email us at [email protected]
Lines are open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
TextDirect first dial 18001.
Lines open: 8.30am to 6.30pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF
Alternatively, you can email us at [email protected]
Lines are open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
TextDirect first dial 18001.
Lines open: 9am to 5pm, Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF
Alternatively, you can email us at [email protected]
Lines are open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Alternatively, you can email us at [email protected]
TextDirect first dial 18001.
Lines open: 9am to 5pm Monday to Friday
Calls will be recorded and may be monitored for training and audit purposes.
Lines are open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Lines are open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Your member benefits
* These products are provided by Liverpool Victoria General Insurance Group, a subsidiary of Allianz Holdings plc.
** These services are provided by third party companies, and are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority
For Life Policies call us on: 0800 678 1906
Lines open: Monday to Friday 9am - 5pm
For Life Policy claims call us on: 0800 756 5869
Lines open: Monday to Friday 9am - 5pm
Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
Or you can fill in our online form: Complaints formLines open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Lines open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
Or fill in our online form: Complaints form
Lines open: Monday to Friday 9am - 5pm.
We will record and/or monitor calls for training and audit purposes.
Alternatively you can write to us at:Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
Or fill in our online form: Complaints form
Lines open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Lines open: 9am – 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Lines open: 8:30am - 6pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Lines open: 8:30am - 6pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
Or fill in our online form: Complaints form
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF
If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.
Or fill in our online form: Complaints form
Call our claims department on:
Calling from abroad? +44 1392 366 685.
TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH
E-mail us at: [email protected]
For other queries about your existing policy:
TextDirect first dial 18001.
Lines are open: 9am - 5pm Monday to Friday.
We will record and/or monitor calls for training and audit purposes.
Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.
Email us at: [email protected]
TextDirect First dial 18001.
Calls will be recorded and may be monitored for training and audit purposes.
Call our payment break support team on:
Call our claims department on:
For claims on policy numbers in the format
123456-0001-5N or 1234567-0001-A
For TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday.
We will record and/or monitor calls for training and audit purposes.
Calling from abroad? +44 1392 366 685.
If your policy begins with a letter
A, B, C, F, L, RN, T, U, V or X
For TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday.
We will record and/or monitor calls for training and audit purposes.
Calling from abroad? +44 1392 366 685.
Calling from overseas?
Lines are open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
For other queries about an existing policy:
For TextDirect first dial 18001.
Lines are open: 9am - 5pm Monday to Friday.
We will record and/or monitor calls for training and audit purposes.
Calling from abroad?
USA, Canada, Australia - (011 44) 800 678 1906.
Europe, South Africa, New Zealand - (00 44) 800 678 1906.
Call our payment break support team on:
TextDirect First dial 18001.
Lines open: 8:30am - 6:30pm Monday to Friday.
Calls will be recorded and may be monitored for training and audit purposes.
Call our claims department on:
For claims on policy numbers in the format
123456-0001-5N or 1234567-0001-A
For TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday.
We will record and/or monitor calls for training and audit purposes.
Calling from abroad? +44 1392 366 685.
If your policy begins with a letter
A, B, C, F, L, RN, T, U, V or X
For TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday.
We will record and/or monitor calls for training and audit purposes.
Calling from abroad? +44 1392 366 685.
For other queries about an existing policy:
For TextDirect first dial 18001.
Lines are open: 9am - 5pm Monday to Friday.
We will record and/or monitor calls for training and audit purposes.
Calling from abroad?
USA, Canada, Australia - (011 44) 800 678 1906.
Europe, South Africa, New Zealand - (00 44) 800 678 1906.
Call our payment break support team on:
TextDirect First dial 18001.
Lines open: 9am - 5pm Monday to Friday.
Calls will be recorded and may be monitored for training and audit purposes.
Call our claims department on:
TextDirect first dial 18001.
Lines are open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Calling from abroad? +44 1392 366 685
Write to us at: Health Claims, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.
E-mail us at: [email protected]
For other queries about an existing policy:
TextDirect first dial 18001.
Lines are open: 9am - 5pm Monday to Friday.
We will record and/or monitor calls for training and audit purposes.
Calling from abroad?
USA, Canada, Australia - (011 44) 800 678 1906.
Europe, South Africa, New Zealand - (00 44) 800 678 1906.
Call our payment break support team on:
TextDirect First dial 18001.
Lines open: 9am - 5pm Monday to Friday.
Calls will be recorded and may be monitored for training and audit purposes.
Call our claims department on:
TextDirect first dial: 18001
Lines open: 9am – 5pm, Monday to Friday.
We will record and/or monitor calls for training and audit purposes.
Write to us at: LV= Health Claims Team, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH
E-mail us: [email protected]
Lines open: 9am - 5pm Monday to Friday.
Calls will be recorded and may be monitored for training and audit purposes.
Call our payment break support team on:
Contact us on:
TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Calling from abroad?
Call us on +44 1392 366 685
Email us: [email protected]
Write to us at: LV= Health Claims Team, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH
What we'll need
- We may need to see an original death certificate (this is the one issued by the registry office). If the cause of death is not known and the death certificate hasn’t been issued, we may need to see the Coroner’s fact of death certificate. If needed we'll send this back to you immediately by recorded delivery.
- We may need other information or documents depending on the circumstances of the death and the way the life assurance has been set up. We'll let you know what we need after you have contacted us.
Terminal Illness
QuickCover Life Insurance include terminal illness benefit. This means we'll pay the claim early if the insured person has a terminal illness and has been told by their treating medical consultant that they have less than 12 months to live.
For other queries about an existing policy:
For TextDirect first dial 18001.
Lines are open: 9am - 5pm Monday to Friday.
We will record and/or monitor calls for training and audit purposes.
Calling from abroad?
USA, Canada, Australia - (011 44) 800 678 1906.
Europe, South Africa, New Zealand - (00 44) 800 678 1906.
Call our claims department on:
TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday.
We will record and/or monitor calls for training and audit purposes.
Email us at: [email protected].
Write to us at: LV= Health Claims Team, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.
More information on how to make a claim.To talk about an existing policy call:
TextDirect first dial 18001.
Lines are open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Calling from abroad?
- USA, Canada, Australia - (011 44) 800 678 1906
- Europe, South Africa, New Zealand - (00 44) 800 678 1906
Or email us on: [email protected]
TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Alternatively, you can email us at [email protected]
Withdrawal and surrender forms
Fund switch and guarantee cancellation form
Other forms
LV= Life
County Gates
Bournemouth
BH1 2NF
Alternatively you can scan and email your completed form to [email protected]
Our response time is normally 3-5 working days on receipt of the form.
TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Alternatively, you can email us at [email protected]
Withdrawal and surrender forms
Fund switch forms
Other forms
LV= Life
County Gates
Bournemouth
BH1 2NF
Alternatively you can scan and email your completed form to [email protected]
Our response time is normally 3-5 working days on receipt of the form.
TextDirect first dial 18001.
Lines open: 9am - 5pm Monday to Friday
We will record and/or monitor calls for training and audit purposes.
Write to us: LV= Life, County Gates, Bournemouth, Dorset, BH1 2NF
Alternatively, you can email us at [email protected]