Contact us

Let us know what you need a hand with and we'll get you to the right place

Contact us about your policy

Select the area you need to get in touch about to see relevant online forms, phone numbers and email addresses for you 

Which product can we help with

Other ways we can help

Our investment products

Are you an adviser?

What would you like to do?

Other ways we can help

Policy documents

Life

Pensions

Annuity

ISA

Contact details for policies taken out before 2008:

Your member benefits

Which area is your complaint related to?

We’re sorry to hear you’ve lost a loved one. We’d like to make your claims process as quick and easy as possible.

This is the information we’ll need from you when you contact us:

  • Policy number
  • Address of deceased
  • Date of birth of deceased
  • Date of death
  • Your contact details

Make a claim

Payment break support

Make a claim

Payment break support

Make a claim

Payment break support

Make a claim

Payment break support

Make a claim

Payment break support

Make a claim

Make a claim

LV= Smoothed Bond

Flexible guarantee bond

LV= General Investment Account

LV= ISA Portfolio

LV= Pension Portfolio

LV= Junior ISA Portfolio

If you are a financial adviser looking for a quote or have any questions you can call:

Lines open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

Alternatively, you can visit the LV= Adviser website
LV= have chosen to partner with LifeSearch to offer customers independent advice for protection products.

Lines open: 8am - 8pm Monday to Thursday and 8am - 7pm Fridays

We will record and/or monitor calls for training and audit purposes.

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

If you are a financial adviser looking for support with our Savings and Retirement products, you can call:

Or for help with queries relating to Equity Release, please call:0800 028 8974

TextDirect first dial 18001.

Lines open: 8.30am - 6pm Monday - Friday

We will record and/or monitor calls for training and audit purposes.

For general queries, please contact:

For TextDirect first dial 18001. 

Lines are open:
 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.
If you are a financial adviser looking for support with our Savings and Retirement products, you can call:

Or for help with queries relating to Equity Release, please call:0800 028 8974

TextDirect first dial 18001.

Lines are open: 8.30am - 5.30pm Monday - Friday

We will record and/or monitor calls for training and audit purposes.

Alternatively, you can visit the LV= Adviser website
Request a call back, or have a commitment free chat with one of our friendly advisers today.

Lines open: 9am - 6pm Monday to Friday

For TextDirect: First dial 18001

We will record and/or monitor calls for training and audit purposes

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

TextDirect first dial 18001.

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

TextDirect first dial 18001. 

Lines open: 8.30am to 6.30pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

TextDirect first dial 18001. 

Lines open: 9am to 5pm, Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

Alternatively, you can email us at [email protected]

 

TextDirect first dial 18001.

Lines open: 9am to 5pm Monday to Friday

Calls will be recorded and may be monitored for training and audit purposes.

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

* These products are provided by Liverpool Victoria General Insurance Group, a subsidiary of Allianz Holdings plc.

** These services are provided by third party companies, and are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority

For life policies call us on: 

For Life Policies call us on: 0800 678 1906

Lines open: Monday to Friday 9am - 5pm

For life policy claims call us on:

For Life Policy claims call us on: 0800 756 5869

Lines open: Monday to Friday 9am - 5pm

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or you can fill in our online form: Complaints form
For RNPFN Life Policies (Bournemouth) call us on:

Lines open: 9am - 5pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

For With Profits call us on:

Lines open: 9am - 5pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or fill in our online form: Complaints form
Call us on:

Lines open: Monday to Friday 9am - 5pm.

We will record and/or monitor calls for training and audit purposes.

Alternatively you can write to us at:

Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or fill in our online form: Complaints form
For LV= Pension Plans call us on:

Lines open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

For RNPFN Pension Plans call us on:

Lines open: 9am – 5pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

For Equity Release Service and Claims call us on:

Lines open: 8:30am - 6pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

For Annuities Service and Claims call us on:

Lines open: 8:30am - 6pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Alternatively you can write to us at:
Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or fill in our online form: Complaints form
For Loans, Credit Cards and Deposit Accounts you can write to us at:

Customer Complaints
Box 2
LV=
County Gates
Bournemouth
Dorset
BH1 2NF

If you write to us, let us know how you'd like us to get back to you, and be sure to include your contact details - phone number, email address or postal address.

Or fill in our online form: Complaints form

Call our claims department on:

Calling from abroad? +44 1392 366 685.

TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR

E-mail us at: [email protected]

More information on how to make a claim

For other queries about your existing policy:

TextDirect first dial 18001.

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR

Email us at: [email protected]

TextDirect First dial 18001.

Lines open: 8:30am - 6:30pm Monday to Friday.

Calls will be recorded and may be monitored for training and audit purposes.

Call our payment break support team on:

Call our claims department on:

For claims on policy numbers in the format

123456-0001-5N or 1234567-0001-A

For TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

If your policy begins with a letter

A, B, C, F, L, RN, T, U, V or X

For TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

Calling from overseas?

If you're calling from overseas please dial the number below to speak with customer services.

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes. 

For other queries about an existing policy:

For TextDirect first dial 18001. 

Lines are open:
 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

Call our payment break support team on:

TextDirect First dial 18001.

Lines open: 8:30am - 6:30pm Monday to Friday.

Calls will be recorded and may be monitored for training and audit purposes.

Call our claims department on:

For claims on policy numbers in the format

123456-0001-5N or 1234567-0001-A

For TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

If your policy begins with a letter

A, B, C, F, L, RN, T, U, V or X

For TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday. 

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685.

More information on how to make a claim

For other queries about an existing policy:

For TextDirect first dial 18001. 

Lines are open:
9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes. 

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

Call our payment break support team on:

TextDirect First dial 18001.

Lines open: 9am - 5pm Monday to Friday.

Calls will be recorded and may be monitored for training and audit purposes.

Call our claims department on:

TextDirect first dial 18001. 

Lines are open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

Calling from abroad? +44 1392 366 685

Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR

E-mail us at: [email protected]

More information on how to make a claim.

For other queries about an existing policy:

TextDirect first dial 18001. 

Lines are open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes. 

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

Call our payment break support team on:

TextDirect First dial 18001.

Lines open: 9am - 5pm Monday to Friday.

Calls will be recorded and may be monitored for training and audit purposes.

Call our claims department on:

TextDirect first dial: 18001

Lines open: 9am – 5pm, Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR

E-mail us: [email protected]

More information on how to make a claim

Lines open: 9am - 5pm Monday to Friday.

Calls will be recorded and may be monitored for training and audit purposes.

Call our payment break support team on:

Contact us on:

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

Call us on +44 1392 366 685

Email us: [email protected]

Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR

What we'll need

  • We may need to see an original death certificate (this is the one issued by the registry office). If the cause of death is not known and the death certificate hasn’t been issued, we may need to see the Coroner’s fact of death certificate. If needed we'll send this back to you immediately by recorded delivery.
  • We may need other information or documents depending on the circumstances of the death and the way the life assurance has been set up. We'll let you know what we need after you have contacted us.

Terminal Illness

QuickCover Life Insurance include terminal illness benefit. This means we'll pay the claim early if the insured person has a terminal illness and has been told by their treating medical consultant that they have less than 12 months to live.

For other queries about an existing policy:

For TextDirect first dial 18001. 

Lines are open:
 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

USA, Canada, Australia - (011 44) 800 678 1906.

Europe, South Africa, New Zealand - (00 44) 800 678 1906.

Call our claims department on:

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday.

We will record and/or monitor calls for training and audit purposes.

Email us at: [email protected].

Write to us at: LV= Protection, PO Box 341, Wymondham, NR18 8HR

More information on how to make a claim.

To talk about an existing policy call:

TextDirect first dial 18001. 

Lines are open: 9am - 5pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Calling from abroad?

Or email us on: [email protected]

My LV=

Login or register to My LV= to see your bond valuation and to manage your policy

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

Alternatively, you can email us at [email protected]

You can download and complete these as and when required. Please send your completed form to:

LV= Heritage Team
PO Box 342
Wymondham
NR18 8HS

Alternatively you can scan and email your completed form to [email protected]

Our response time is normally 3-5 working days on receipt of the form.

My LV=

Login or register to My LV= to see your bond valuation and to manage your policy

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

Alternatively, you can email us at [email protected]

You can download and complete these as and when required. Please send your completed form to:

LV= Heritage Team
PO Box 342
Wymondham
NR18 8HS

Alternatively you can scan and email your completed form to [email protected]

Our response time is normally 3-5 working days on receipt of the form.

My LV=

Login or register to My LV= to see your valuation and to manage your ISA

TextDirect first dial 18001.

Lines open: 9am - 5pm Monday to Friday

We will record and/or monitor calls for training and audit purposes.

Write to us: LV= Heritage Team, PO Box 342, Wymondham, NR18 8HS

Alternatively, you can email us at [email protected]

My LV=

Login or register to My LV= to see your LV= General Investment Account valuation and to manage your policy.

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

Platform documents

Please find all relevant documents for your LV= Platform products on the LV= Platform Services - Useful documents page.

My LV=

Login or register to My LV= to see your LV= ISA Portfolio valuation and to manage your policy.

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

Platform documents

Please find all relevant documents for your LV= Platform products on the LV= Platform Services - Useful documents page.

My LV=

Login or register to My LV= to see your LV= Pension Portfolio valuation and to manage your policy.

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

Platform documents

Please find all relevant documents for your LV= Platform products on the LV= Platform Services - Useful documents page.

My LV=

Login or register to My LV= to see your LV= Junior ISA Portfolio valuation and to manage your policy.

TextDirect first dial 18001. 

Lines open: 9am - 5pm Monday to Friday 

We will record and/or monitor calls for training and audit purposes.

Platform documents

Please find all relevant documents for your LV= Platform products on the LV= Platform Services - Useful documents page.