We're sorry to hear you need to make a claim
We will keep you informed throughout the claim process and pay claims as quickly as possible
Before making a claim, try to gather the below information if it's available.
When you're ready, get in touch and we'll start your claim
E-mail us at [email protected]
Write to us at: Customer Service Department, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH
Or call us on...
Do you have a Dignity Assigned Policy?
If you need to check if the policy has been assigned to Dignity Pre Arrangement Ltd. please contact their friendly staff on 0800 387 717.
Contact them on 0800 387 717. Dignity will then arrange for the next of kin to contact us. We’ll need to see the death certificate which will be returned. Once we’ve received all the relevant documentation we’ll settle Dignity’s invoice directly to them.
Here are some common questions about claims