Equity Release existing customers
Equity Release, your partner in later life
Welcome to our Equity Release hub for customers who have an existing lifetime mortgage policy with us.
Here you will find useful information about our LV= lifetime mortgage product options and relevant brochures to help answer any questions you might have in relation to your policy.
If you have secured your equity release loan via Age Partnership then you should visit our equity release web pages.
Get in touch about your policy
Need to make a change to your policy or request a copy of your documents?
0800 028 8974 (option 3)
Lines open: 8.30am to 6pm Monday to Friday
TextDirect: First dial 18001
We will record and / or monitor calls for training and audit purposes.
Write to us at:
LV= Pease House
Tilehouse Street
Hitchin
Herts
Equity Release Products
Please select the relevant product you have with us for more information on further borrowing.
Moving home application
You must apply to transfer your lifetime mortgage as soon as you have found a new home and before you intend to move. Your new home must be in England, Wales or Scotland and will be owned by you. A valuation will be required on the new property. Based on this valuation, we will assess your new home against our lending criteria which applies at the time. Our lending criteria may be different from those applied at the time of your original lifetime mortgage offer.
It is important to contact us as soon as possible, so there is time to have a valuation undertaken on the new property and for us to assess it.
The ability to transfer your lifetime mortgage is not guaranteed and will depend on your new home being accepted by us. If, following the valuation, your new home does not meet our lending criteria and you still decide to move, you must repay your lifetime mortgage as part of the sale of your property. You may have to pay an early repayment charge.
If we accept your new home, we will transfer our charge on completion of the sale, from your old property to the new one. Depending on the value of your new property and the outstanding balance of your lifetime mortgage, you may have to pay back some of the loan.
We will need to assess your new home to ensure it complies with our lending policy. There are certain types of properties which are outside our lending criteria. We cannot guarantee that your new home will be in line with our lending criteria and therefore approved. During your original loan application, we would have discussed your home and our lending criteria with your financial adviser.
If you would like to discuss our lending criteria and what types of properties are not acceptable, please contact us on 0800 028 8974 (option 3).
It is not necessary to instruct your financial adviser to transfer your lifetime mortgage. However, if you are concerned your new home may not be approved, your financial adviser can help explain the process. Alternatively, your solicitor should be able to assist in explaining our lending criteria.
There will be an application fee and valuation fee to pay. You will be responsible for paying your own legal fees and all other moving costs. Valuations will be charged at the rates applicable at the time and will depend on the value of your new home.
When you contact us to apply to transfer your lifetime mortgage, we can explain all the costs involved.
Learn more about Equity Release
- You can learn more about the current LV= equity release products in the Lifetime Mortgages Customer Guide.
- For more information on equity release in general, rel="noopener noreferrer" please contact the Equity Release Council.
Make an ENQUIRY
If you are an existing lifetime mortgage customer with us please call:
(option 3)
Mon to Fri 8:30am-6pm
For TextDirect: First dial 18001
We will record and/or monitor calls for training and audit purposes
To start an equity release enquiry, contact your independent financial adviser, or find one specialising in equity release through the Equity Release Council (ERC).