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Corporate Responsibility

Our approach to corporate responsibility

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The mutual difference

Our goal is to increase the value of our business for our members, and as a mutual we believe that we are best placed to do this by operating in a responsible and ethical manner. This means putting our customers and members at the heart of our business, looking after our people, investing in our communities and caring about our impact on the environment.

To help us focus on those areas where we believe we can make most impact, we’ve structured our approach to corporate responsibility around four key areas.

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Over £1.1m
in community and member support

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7% reduction in waste across the business

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68% increase in volunteering hours

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Over £300k
fundraised by our people for good causes

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95% of our people say we are a socially responsible company

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in potential fraudulent claims

Source: LV= Annual report for the year ended 31 December 2016.