information

We use cookies to give you the best possible experience online. By continuing to use our website, you agree to receiving our cookies on your web browser. Visit our cookie policy page to find out more and how to change your cookie settings.

skip to main content

Corporate Responsibility

Our approach to corporate responsibility

Large green heart

The mutual difference

Our goal is to increase the value of our business for our members, and as a mutual we believe that we are best placed to do this by operating in a responsible and ethical manner. This means putting our customers and members at the heart of our business, looking after our people, investing in our communities and caring about our impact on the environment.

To help us focus on those areas where we believe we can make most impact, we’ve structured our approach to corporate responsibility around four key areas.


Green icon of people

Over £1.1m
in community and member support

Green icon of a bin

7% reduction in waste across the business

Green icon of computer mouse

68% increase in volunteering hours

Green icon of cheque

Over £300k
fundraised by our people for good causes

Green icon of two people shaking hands

95% of our people say we are a socially responsible company

Green icon of padlock

Prevented
£61m
in potential fraudulent claims

Source: LV= Annual report for the year ended 31 December 2016.