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Corporate Responsibility

Our approach to corporate responsibility

Large green heart

The mutual difference

We believe that everyone deserves to Live Confident and our approach to corporate responsibility is all about putting our customers at the heart of our business, looking after our people, investing in our communities and caring about our impact on our surroundings.

To help us focus on those areas where we believe we can make the most difference, we have structured our approach around four key areas:

Responsible business practice

  • Customer satisfaction
  • Financial crime
  • Human rights and modern slavery
  • Our suppliers
  • Responsible investment

Our people and
culture

  • Board diversity
  • Women in Finance
  • Disability
  • Employee engagement
  • Reward and recognition
  • Gender pay gap

Investing in our communities

LV= employees holding paint brushes
  • Community partnerships
  • Community fundraising
  • Extra support for members

Safeguarding our environment

A picture of man's hand reaching down to the soil and touching a newly grown green plant
  • Environment
  • Carbon footprint
  • Greenhouse gas emissions

You can also read about Diversity and Inclusion and our Gender Pay Gap Report.


Regional community committees donated £175,000 and helped 228 charities image
£330,075 fundraised by our people for good causes image
90% feel they are able to use their own judgement to do the right thing image
90% believe strongly in the goals and objectives of LV= image
£56m prevented in fraudulent losses image