Your money
Keeping you safe online is something we take very seriously
Safe browsing and digital interactions can help protect you, your data and your money from exposure and exploitation through scams, financial crime and fraud.
Use this page as a guide to give you confidence that you’re really engaging with Liverpool Victoria Financial Services.
At LV=, we support your online safety through:
LV= websites
We use subdomains of both https://www.lv.com and https://lvadviser.com/. This means that any other letters before the domain name, will be owned by us. For example https://lifeinsurance.lv.com
LV= email addresses
We will only ever send you emails from an email address ending with lv.com. For example; [email protected] or [email protected]. We use Mimecast Secure Mail to share personal documents with customers.
- @advisercomms.lv.com
- @advisernews.lv.com
- @brokernews.lv.com
- @brokerservice.lv.com
- @communications.lv.com
- @complaints.lv.com
- @email.lv.com
- @jobs.lv.com
- @lv.com
- @mail.lv.com
- @membercommunity.lv.com
- @myjobs.lv.com
- @yourfeedback.lv.com
LV= apps
The LV= Doctor Services app is available to members with qualifying products
For your own security, apps should only ever be downloaded from trusted sources such as:
Data Encryption
Protecting your data with encryption
We encrypt (put into a secret code) all the information you send through our online 'quote and buy' applications to keep it safe.
We use 256 bit Secure Socket Layer (SSL) encryption. This scrambles the information you enter to make sure that we're the only ones who can read it.
Secure webpages
You'll see when you're in a secure part of our site, as the web address starts with https (the 's' stands for secure).
Some browsers also show a picture of a padlock in the address bar or nearby. If you double-click the padlock, you'll see the security certificate for that website.
Top-Bottom: Chrome, Safari, Edge, Firefox
Vulnerability Disclosure Policy
Our disclosure policy will give you lots of information that will help you report any vulnerabilities.
Why is online safety important?
Staying safe online is one way to protect yourself from scams, financial crime and fraud. We work hard to prevent fraud and other financial crimes to help keep your premiums as low as possible.
Our teams of specialists prevent and investigate financial crime and collectively, they have many years of crime fighting experience.
More on scams, fraud and financial crime
Phishing
Phishing is the practice of sending fraudulent communications that appear to come from a legitimate source, usually through email or text message.
Vishing
Vishing refers to fraudulent phone calls that trick victims into providing personal information, like passwords or bank details over the phone.
Financial crime
Financial crime covers a wide range of criminal offences including fraud, money laundering, bribery and corruption, terrorist financing, tax evasion, market abuse and insider dealing.
Pension scams
People who operate pensions scams often use sophisticated techniques to build trust and convince even the most experienced investors out of their savings.
Online security related articles
Articles
Wealth and Wellbeing