Sick Pay Insurance FAQ's

How do I make a Sick Pay Insurance claim?

The easiest way to make a sick pay insurance claim is to call us on the number below, or email us with your contact number. You can always write to us, but it’s not as quick.

You’ll just need to let us know your policy number, the type of illness or accident that stopped you from working, the date it started or happened and your contact number.

We’ll then get in touch with your doctor to confirm you’re too unwell to work in your job. We’ll help you through your claim and get it all sorted for you as quickly as possible.

Claims number: 0800 681 6286

For TextDirect first dial 18001. Calls will be recorded and/or monitored for training and audit purposes.

Claims email: [email protected]

Address:
LV= Health Claims Team
Emperor House
Grenadier Road
Exeter Business Park
Exeter
EX1 3LH

Are there any jobs you don't cover?

We cover nearly every type of job – in fact there are only 5 job types we can’t cover, which are the Armed Forces, or any kind of Diver, Miner, Fisherman or Professional Sportsperson. So if you move to one of them after you have set up your cover, then unfortunately we can’t cover you.

Can my partner be added to my sick pay insurance?

Sick Pay Insurance is designed for individuals, so you can’t add people to your own individual cover.

How can I change my personal details?

When you set up your Sick Pay Insurance, we sent you a link to your own personal customer hub where you can log in and update most of your personal details.

However, if it’s easier, you can always call us on 0800 681 6285 where we’re happy to do this for you.

For TextDirect first dial 18001. Calls will be recorded and/or monitored for training and audit purposes.

How long can I keep my Sick Pay Insurance?

The maximum age you can keep it to is age 70, or until you retire. You can cancel it at any time.

What Member Benefits are included with Sick Pay Insurance?

With your Sick Pay Insurance, you get free access to our Member Care Line. It’s available 24 hours a day to provide telephone counselling on a range of subjects including health and legal matters.

For example, if you’re worried about an aspect of your health or would like to speak to a counsellor about the way you feel, qualified nurses and experienced counsellors are available to take your call day or night

We also have a legal advice service which specialises in the following categories of law:

• Employment - unfair dismissal, redundancy and discrimination
• Family law - child maintenance, divorce and domestic violence
• General law - civil litigation, motoring offences, debt advice and personal injury
• Property - nuisance neighbours, home purchase and access rights
• Private - client wills, trusts, powers of attorney and probate

You can call our Member Care Line on: 0800 876 6166 - select option 1. It’s available 24 hours a day. Calls will be recorded for training and audit purposes.

I have another question about Sick Pay Insurance

Please call one of our friendly, UK based people on 0800 313 4144 (for TextDirect please dial: 18001 0800 313 4144) or email [email protected] and we’ll be happy to answer your question.

Calls will be recorded and/or monitored for training and audit purposes.