We'll help you understand how you update your Sick Pay Insurance policy, what jobs are covered and how to make a claim.
Here are some links you may find helpful
The easiest way to make a sick pay insurance claim is to call us on the number below, or email us with your contact number. You can always write to us, but it’s not as quick.
You’ll just need to let us know your policy number, the type of illness or accident that stopped you from working, the date it started or happened and your contact number.
We’ll then get in touch with your doctor to confirm you’re too unwell to work in your job. We’ll help you through your claim and get it all sorted for you as quickly as possible.
Claims number: 0800 681 6286
For TextDirect first dial 18001. Calls will be recorded and/or monitored for training and audit purposes.
Claims email: [email protected]
Address:
LV= Health Claims Team
Emperor House
Grenadier Road
Exeter Business Park
Exeter
EX1 3LH
We cover nearly every type of job – in fact there are only 5 job types we can’t cover, which are the Armed Forces, or any kind of Diver, Miner, Fisherman or Professional Sportsperson. So if you move to one of them after you have set up your cover, then unfortunately we can’t cover you.
Sick Pay Insurance is designed for individuals, so you can’t add people to your own individual cover.
When you set up your Sick Pay Insurance, we sent you a link to your own personal customer hub where you can log in and update most of your personal details.
However, if it’s easier, you can always call us on 0800 681 6285 where we’re happy to do this for you.
For TextDirect first dial 18001. Calls will be recorded and/or monitored for training and audit purposes.
The maximum age you can keep it to is age 70, or until you retire. You can cancel it at any time.
With your Sick Pay Insurance, you get free access to our Member Care Line. It’s available 24 hours a day to provide telephone counselling on a range of subjects including health and legal matters.
For example, if you’re worried about an aspect of your health or would like to speak to a counsellor about the way you feel, qualified nurses and experienced counsellors are available to take your call day or night
We also have a legal advice service which specialises in the following categories of law:
You can call our Member Care Line on: 0800 876 6166 - select option 1. It’s available 24 hours a day. Calls will be recorded for training and audit purposes.
Please call one of our friendly, UK based people on 0800 313 4144 (for TextDirect please dial: 18001 0800 313 4144) or email [email protected] and we’ll be happy to answer your question.
Calls will be recorded and/or monitored for training and audit purposes.