Sick Pay Insurance FAQs

The make a sick pay insurance claim please get in touch with us as soon as possible by calling us on 0800 756 5869 (for TextDirect dial 18001 first) and we’ll let you know what the next steps are, including any information we need and why we need it. 

We'll take some basic information and arrange a teleclaim with one of our dedicated teleclaim assessors.

You’ll just need to let us know your policy number, the type of illness or accident that stopped you from working, the date it started or happened and your contact number.

We’ll then get in touch with your doctor to confirm you’re too unwell to work in your job. We’ll help you through your claim and get it all sorted for you as quickly as possible.

Claims number: 0800 756 5869

We cover nearly every type of job – the only jobs we can’t cover are:

• Armed Forces
• Any kind of diver
• Miner
• Fisherman
• Professional sportsperson

If you find yourself employed as one of the above after you have set up your cover, then, unfortunately, we can’t cover you.

Sick Pay Insurance is designed for individuals, so you can’t add people to your own individual cover.

When you set up your Sick Pay Insurance, we sent you a link to your own personal customer hub where you can log in and update most of your personal details.

However, if it’s easier, you can always call us on 0800 756 5869 where we’re happy to do this for you.

For TextDirect first dial 18001. Calls may be recorded and/or monitored for training and audit purposes.

The maximum age you can keep it to is age 70, or until you retire. You can cancel it at any time.

With your Sick Pay Insurance, you can access a range of member benefits including a Legal Advice Line. 

The Legal Advice Line specialises in the following categories of law:

• Employment - unfair dismissal, redundancy and discrimination.
• Family law - child maintenance, divorce and domestic violence.
• General law - civil litigation, motoring offences, debt advice and personal injury.
• Property - nuisance neighbours, home purchase and access rights.
• Private - client wills, trusts, powers of attorney and probate.

Please call one of our friendly, UK-based people on 0800 756 5869 (for TextDirect first dial: 18001) or email [email protected] and we’ll be happy to answer your questions.

Calls may be recorded and/or monitored for training and audit purposes.