Bereavement
Tell us about a bereavement
We know that dealing with practical matters after the loss of a loved one can be overwhelming
To help ease this process, we’ve partnered with Life Ledger...
...a secure service that allows you to tell various companies including us of a bereavement in one simple step.
Alternatively, you can contact use directly via our online form.
Letting us know directly that someone has died
We understand that this may be a difficult time and we want to make things as simple as possible.
We treat every claim with care and compassion and are on hand to offer information and support throughout the process.
When you contact us it would be useful if you have the following information:
- The full name, address and date of birth of the deceased.
- Their policy numbers (if you have them) – this will help us locate the plans they held with us.
- The date of death and the death certificate if you have it (we may need the certificate number).
- Your contact details, or the contact details of the person you would like us to send any relevant forms or information.
Do not worry if you do not have all of this information when you first contact us.
what is life ledger?
Manage a bereavement from one place
Life Ledger is a trusted, independent notification platform designed to support families during a bereavement
It allows you to:
- Tell various businesses and service providers at once — including banks, insurers, and utility companies.
- Upload official documents (such as a death certificate) securely.
- Track responses and updates from each organisation you notify.
This service is designed to reduce the need for repeating the same difficult conversations.
What happens when you click “Get started with Life Ledger”?
- You will be redirected to Life Ledger’s website.
- There, you can submit the necessary details and documents once.
- Life Ledger will let us know securely, and we will begin reviewing the information to support any claims.
Your data is safe
- Life Ledger is GDPR-compliant and uses secure, encoded systems to protect your information.
- We only receive the details relevant to the life insurance policy once they have been submitted through Life Ledger.
Your questions answered
Get in touch about a bereavement
Please noteWe’re unable to help with direct debit references starting LVIC or LVRE.
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