We know it can be a difficult time when you need to make a claim
That's why we aim to make your claims experience as quick and hassle-free as possible
Here you'll find all the information you need to make a Mortgage and Lifestyle Protection claim and the processes we go through.
Mortgage & Lifestyle Protection is made up of two elements:
Making a claim for either of these is slightly different so here is some information that will help you.
Accident and Sickness Cover Claims
Once you've contacted us, we'll post a claims pack within 24 hours
Mon to Thu - 8.30am - 6.30pm
If you're calling from overseas, you can contact us on +44 1392 366 685
For TextDirect first dial 18001
Optional Unemployment Cover claims
If your unemployment cover was taken out before 01 May 2008, you are insured with Covea Insurance plc.
Covea will be responsible for all aspects of your claim.
When you call Covea, quote the 'PI number' shown on your policy schedule and let them know your unemployment cover was sold through LV= and is stored on their 'Bordereaux Data system'.
Contact us as soon as you are made involuntarily unemployed, and contact your local jobcentre to arrange an appointment to register your claim for Universal Credit or Jobseeker's Allowance.
Write to us: LV= Health Claims Team, LV=, Emperor House, Grenadier Road, Exeter Business Park, Exeter, EX1 3LH.
E-mail us at: [email protected]
Mon to Thu - 8.30am - 6.30pm
If you're calling from overseas, you can contact us on +44 1392 366 685. For TextDirect first dial 18001
Calls will be recorded and/or monitored for training and audit purposes.
Want to know a little more about our claims process?
We want to help you get back to work
This applies to policies taken out after 1st May 2008
We recognise that temporary jobs sometimes lead to permanent employment, and that volunteering can enhance your CV. So, let us know if you're interested in doing this type of work and give us full details of that work before you start it.
Some important information about our Unemployment Cover
This applies to policies taken out after 1st May 2008
When you are covered for self-employment you are only able to claim if:
We will continue to pay you until:
You find new employment
We won't pay an unemployment cover claim if you are not in work because you: