Insurance FAQs

I have a LV= Home Insurance policy. Do I have to let you know about home improvements like a new conservatory?

If the work is estimated to take more than 30 days to complete, then yes, you should let us know in advance if you are having this sort of building or structural work carried out at your home. This includes work like extensions and new conservatories. Please call us to speak to our friendly call centre team:

If you bought your home insurance before 22/11/2022 then please call: 0330 678 5200
If you bought your home insurance on or after 22/11/2022 then please call: 0330 678 5111

Lines are open:
Monday to Friday 8am - 8pm
Saturday and bank holidays 9am - 5pm
Sunday 10am - 4pm

Calls will be recorded. For Text Phone: dial 18001 first.