Insurance FAQs

How do I let you know if someone with home insurance has passed away?

We understand this is a difficult time, so give us a call when you're ready and we'll talk you through the different options available.

It's unlikely we'll need any documents from you so please don't send anything to us at this stage.

When you call us we'll ask you for the policy information including:

  • Details of the person that has passed away
  • Your postcode, address and contact number

We're here to help: 0330 678 5233

Lines open:

8am-8pm Monday to Friday

9am-5pm Saturday and Bank Holidays

10am-4pm Sunday

Calls will be recorded. For Text Phone: dial 18001 first.