How will I receive my home insurance documents?
If you choose to receive your home insurance documents by post, they'll be with you in seven working days.
If you choose to have them sent to your email address, you should receive your documents shortly. If they haven't arrived in your inbox, please check your spam or junk folder and if they're still not there, give us a call:
If you choose to have them sent to your email address, you should receive your documents shortly. If they haven't arrived in your inbox, please check your spam or junk folder and if they're still not there, give us a call:
If you bought your home insurance before 22/11/2022 then please call: 0330 678 5200
If you bought your home insurance on or after 22/11/2022 then please call: 0330 678 5111
Lines are open:
Monday to Friday 8am - 8pm
Saturday and bank holidays 9am - 5pm
Sunday 10am - 4pm
Calls will be recorded. For Text Phone: dial 18001 first.
If you bought your home insurance on or after 22/11/2022 then please call: 0330 678 5111
Lines are open:
Monday to Friday 8am - 8pm
Saturday and bank holidays 9am - 5pm
Sunday 10am - 4pm
Calls will be recorded. For Text Phone: dial 18001 first.
How do I request duplicate home insurance documents?
Use our online chat or call us:
If you bought your home insurance before 22/11/2022 then please call: 0330 678 5200
If you bought your home insurance on or after 22/11/2022 then please call: 0330 678 5111
Lines are open:
Monday to Friday 8am - 8pm
Saturday and bank holidays 9am - 5pm
Sunday 10am - 4pm
Calls will be recorded. For Text Phone: dial 18001 first.
All content is approved by our in-house advisory board of experts.