Insurance FAQs

How do I request and receive my home documents?

How will I receive my home insurance documents?

If you choose to receive your home insurance documents by post, they'll be with you in seven working days.

If you choose to have them sent to your email address, you should receive your documents shortly. If they haven't arrived in your inbox, please check your spam or junk folder and if they're still not there, give us a call: 0330 678 5256

Lines are open
Monday to Friday, 8am - 8pm
Saturday and bank holidays, 9am - 5pm
Sunday, 10am - 4pm

Calls will be recorded. For Text Phone: dial 18001 first.


How do I request duplicate home insurance documents?

Use our online chat or call us: 0330 678 5256

Lines are open
Monday to Friday, 8am - 8pm
Saturday and bank holidays, 9am - 5pm
Sunday, 10am - 4pm

Calls will be recorded. For Text Phone: dial 18001 first.