Insurance FAQs

How do I cancel my home insurance renewal?

You can cancel your home insurance renewal or change how you pay online up to 4 working days before your cover is due to end. 

You’ll be taken to our renewals page where you'll be asked to enter your policy number and renewal date. Don't worry if you see reference to ‘payment’, this is just the first stage of the process and you won’t need to pay anything to cancel your renewal.

Why are home renewal prices rising?

An increase in claims and growing repair costs is having a major impact on people’s premiums across the insurance industry.

To help make sense of the situation and what we’re doing to tackle it, we’ve put together some information to explain what’s happening with home insurance renewals.