Insurance FAQs

How will a home insurance claim affect my premium?

If you claim on your home insurance, your premium could increase at your next renewal date. It all depends on the type of claim and how many claims you've had.

The price of your home insurance is more likely to be affected by the number of claims we receive as a whole. We settle thousands of home insurance claims every month. If the number goes up, due to things like increased accidental damage claims or extreme weather events - this could mean the costs to insure your home could go up, which will be reflected in a higher price.

Your home insurance premium is calculated on an individual basis. We tell you your price premium in your renewal quote, which is sent around three weeks before your renewal date.