How can I change or update my home policy?

How can I change or cancel my home insurance policy?

You can change your email or telephone number or add a joint policyholder online, to make other changes or cancel your home insurance, please call us: 0330 678 5256

Our team will be able to make changes to your home insurance policy, including:

• Adding optional extras or modifying your level of cover
• Changing your name, address or circumstances
• Adding a specified item
• Cancelling your policy

Lines open

Monday to Friday, 8am - 8pm
Saturday and bank holidays, 9am - 5pm
Sunday, 10am - 4pm

Calls may be recorded. For Text Phone: dial 18001 first.

How do I report a mistake on my home insurance policy?

Please call us to make any changes to your policy: 0330 678 5256

Lines open

Monday to Friday, 8am - 8pm
Saturday and bank holidays, 9am - 5pm
Sunday, 10am - 4pm

Calls may be recorded. For Text Phone: dial 18001 first.

How do I change my name as shown on my home insurance policy?

To change your name call us: 0330 678 5256

Lines open

Monday to Friday, 8am - 8pm
Saturday and bank holidays, 9am - 5pm
Sunday, 10am - 4pm

Calls may be recorded. For Text Phone: dial 18001 first.

How do I change the payment date or bank details for my home insurance payments?

To make a change or discuss your payment please call us: 0330 678 5256

Lines open

Monday to Friday, 8am - 8pm
Saturday and bank holidays, 9am - 5pm
Sunday, 10am - 4pm

Calls may be recorded. For Text Phone: dial 18001 first.

How can I make a home insurance complaint?