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Popular FAQs
Do you offer Live Chat for your home insurance?
How do I know if I have an account?
How do I register for a home insurance account?
What is my home insurance excess?
My pipes have burst - am I covered on my home insurance?
What is a listed building?
What's a Defaqto star rating?
Who are the insurance regulators?
Do I have to pay a fee if my policy is cancelled or changed?
What are the benefits of having both buildings and contents cover with LV=?
What products can I access in my account?
Why doesn't home insurance cover wear and tear?
General FAQs
Will I need to have certain types of locks or an alarm on my home?
Do I get a home insurance discount if I take out more than one insurance policy with you?
What can I do in my account?
Can I buy home insurance when I'm abroad?
Does it matter what my house is built from?
Do I get a home insurance discount for being in a neighbourhood watch scheme?
Do you cover matching sets and suites?
Do you have approved suppliers and specialists for home repairs?
How long are my home insurance quotes saved for?
I live in rented accommodation, what contents cover do I need?
What's subsidence?
What is garage insurance and what does it cover?
was-the-multi-product-discount-included-in-my-home-insurance-quote
I haven't exchanged on a property I'm buying, can I have a home insurance quote?
I'm not sure when my property was built, can I still have a home insurance quote?
How can I provide home insurance feedback to LV= staff?
Buildings FAQs
What's covered with LV= buildings insurance?
I have a LV= Home Insurance policy. Am I covered for damage caused by water leaking?
What do I do if there's a home emergency?
How will a home insurance claim affect my premium?
Can I get an internet discount for home insurance over the phone?
How can I pay for the home insurance policy?
Can I have a quote for just buildings insurance or just contents insurance, or do I have to take out both?
What's heave?
Contents FAQS
I have a LV= Home Insurance policy. Am I covered for damage caused by water leaking?
How do I cover any items I take away from the home?
How will a home insurance claim affect my premium?
I've completed an online home insurance quote but would prefer to pay over the phone, can I still get my online discount?
Are the contents in my garage/shed covered?
Do I have to let you know if I have an expensive item?
What does contents accidental damage cover?
Will your home insurance replace possessions that have been lost, stolen or damaged?
My sofa is damaged, what am I covered for?
Claims FAQs
What is my home insurance excess?
I have a LV= Home Insurance policy. Am I covered for damage caused by water leaking?
What is a compulsory home insurance excess?
What's a voluntary home insurance excess?
How will a home insurance claim affect my premium?
My roof is leaking - am I covered under home insurance?
What home insurance helpline services do you offer?
Am I covered if I leave my tap on and my bath or sink overflows?
Can I get the home claim photo or file upload link over email instead?
Can I reply to the home claim photo or file upload SMS?
How can I send you evidence to support my home claim?
How do I make a claim on my home insurance?
I have a LV= Home Insurance policy. Am I covered if my house is burgled?
What do I do if my property is damaged by a storm?
Does your home insurance cover damage to plants?
Do I need to fill in a home insurance claim form?
What does home insurance liability cover?
What happens after I make a home insurance claim?
What is acceptable proof of value for specified items?
What quality do my images need to be for home claim photo upload?
What's the home insurance claims process?
Will I have to pay anything towards the cost of a home insurance claim?
If I decide not to go ahead with my home insurance claim, will it affect my premium?
How long is my home claim photo or file upload link valid?
How many estimates do I need to provide for repairs to my home?
Policy changes FAQs
Do you offer Live Chat for your home insurance?
How do I cover any items I take away from the home?
What if I've changed my email address?
I have a LV= Home Insurance policy. Do I have to let you know about home improvements like a new conservatory?
Does your home insurance provide identity fraud cover?
How do I let you know if someone with home insurance has passed away?
Existing customers FAQs
Do you offer Live Chat for your home insurance?
How do I know if I have an account?
How do I register for a home insurance account?
What is my home insurance excess?
Will I need to have certain types of locks or an alarm on my home?
What's covered with LV= buildings insurance?
What can I do in my account?
Can I use the home claim photo or file upload link outside the UK?
Does my home insurance cover me for damage caused by riots?
Does my insurance cover me as a tenant if I break something that belongs to my landlord?
How soon do I need to report a home insurance incident to the police?
How do I cancel my online account?
Can I see saved home insurance quotes in my account?
I have a LV= Home Insurance policy. Will my son or daughter's contents be covered whilst they are a student away at college or university?
I haven't received my home insurance email confirmation, what should I do?
How do I cancel my home insurance renewal?
Can I access my account on all devices?
How do I request and receive my home documents?
I haven't bought any add-ons with my home insurance policy, but can see the documents in my account anyway. Why's that?
Why can't I see all my home insurance policies when I log in?
What do I need to know about renewing my home policy?
What do I need to log in to my home insurance account?
What if I forget my home insurance account password?
How can I change or update my home policy?
Renewals FAQs
What is my home insurance excess?
What's covered with LV= buildings insurance?
What is a compulsory home insurance excess?
How long will repairs to my home take?
How do I cancel my home insurance renewal?
Optional extras FAQs
What do I do if there's a home emergency?
How do I cover any items I take away from the home?
What is a valuable?
I have a LV= Home Insurance policy. Will you insure my second home?
Does having an account cost anything?
Payment FAQs
I've completed an online home insurance quote but would prefer to pay over the phone, can I still get my online discount?
How can I pay for the home insurance policy?
Can I pay for home insurance through my partner's account for the direct debit option?
Can I pay my home insurance by cheque?
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