How can I change or cancel my home insurance policy?
You can change your email or telephone number or add a joint policyholder online, to make other changes or cancel your home insurance, please call us.
If you bought your home insurance before 22/11/2022 then please call: 0330 678 5200
If you bought your home insurance on or after 22/11/2022 then please call: 0330 678 5111
Our team will be able to make changes to your home insurance policy, including:
- Adding optional extras or modifying your level of cover
- Changing your name, address or circumstances
- Adding a specified item
- Cancelling your policy
Lines open:
8am - 8pm Monday to Friday
9am - 5pm Saturday and bank holidays
10am - 4pm Sunday
Calls will be recorded. For Text Phone: dial 18001 first.
How do I report a mistake on my home insurance policy?
Please call us to make any changes to your policy:
If you bought your home insurance before 22/11/2022 then please call: 0330 678 5200
If you bought your home insurance on or after 22/11/2022 then please call: 0330 678 5111
Lines open:
Monday to Friday 8am - 8pm
Saturday and bank holidays 9am - 5pm
Sunday 10am - 4pm
Calls will be recorded. For Text Phone: dial 18001 first.
How do I change my name as shown on my home insurance policy?
To change your name call us.
If you bought your home insurance before 22/11/2022 then please call: 0330 678 5200
If you bought your home insurance on or after 22/11/2022 then please call: 0330 678 5111
Lines open:
Monday to Friday 8am - 8pm
Saturday and bank holidays 9am - 5pm
Sunday 10am - 4pm
Calls will be recorded. For Text Phone: dial 18001 first.
How do I change the payment date or bank details for my home insurance payments?
To make a change or discuss your payment please call us.
If you bought your home insurance before 22/11/2022 then please call: 0330 678 5200
If you bought your home insurance on or after 22/11/2022 then please call: 0330 678 5111
Lines open:
Monday to Friday 8am - 8pm
Saturday and bank holidays 9am - 5pm
Sunday 10am - 4pm
Calls will be recorded. For Text Phone: dial 18001 first.
How can I make a home insurance complaint?
Lines are open:
Monday to Friday 8am - 8pm
Saturday and bank holidays 9am - 5pm
Sunday 10am - 4pm
Calls will be recorded. For Text Phone: dial 18001 first.
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