Insurance FAQs

How can I change or update my home policy?

How can I change or cancel my home insurance policy?

You can change your email or telephone number or add a joint policyholder online, to make other changes or cancel your home insurance, please call us on 0800 032 9399.

Our team will be able to make changes to your home insurance policy, including:

  • Adding optional extras or modifying your level of cover
  • Changing your name, address or circumstances
  • Adding a specified item
  • Cancelling your policy

Lines open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and bank holidays
10am - 4pm Sunday

Calls will be recorded. For Text Phone: dial 18001 first.

How do I report a mistake on my home insurance policy?

Please call us on 0800 633 5212 to make any changes to your policy.

Lines open:
Monday to Friday 8am - 8pm
Saturday and bank holidays 9am - 5pm
Sunday 10am - 4pm

Calls will be recorded. For Text Phone: dial 18001 first.

How do I change my name as shown on my home insurance policy?

To change your name call us on 0800 633 5212.

Lines open:
Monday to Friday 8am - 8pm
Saturday and bank holidays 9am - 5pm
Sunday 10am - 4pm

Calls will be recorded. For Text Phone: dial 18001 first.

How do I change the payment date or bank details for my home insurance payments?

To make a change or discuss your payment call us on 0800 633 5212.

Lines open:
Monday to Friday 8am - 8pm
Saturday and bank holidays 9am - 5pm
Sunday 10am - 4pm

Calls will be recorded. For Text Phone: dial 18001 first.

How can I make a home insurance complaint?

If something goes wrong, please let us know as soon as possible so we can put it right. The quickest way to let us know about your complaint is to call us on 0800 232 1404.

Lines are open:
Monday to Friday 8am - 8pm
Saturday and bank holidays 9am - 5pm
Sunday 10am - 4pm

Calls will be recorded. For Text Phone: dial 18001 first.


All content is approved by our in-house advisory board of experts.