Insurance FAQs

What do I do if there's a home emergency?

We can arrange for emergency assistance or repairs for you by answering a few simple questions and submitting your request online.

Report a Home Emergency online

Or call the Home Emergency team on:

0800 028 5988

Lines open 24 hours a day, 365 days a year

Once notified of the incident and we've verified that your claim is covered, we'll arrange for an approved tradesperson to come out to your home and assist with the problem, making sure that the emergency gets sorted out as quickly as possible.