Insurance FAQs

What's the home insurance claims process?

To start a new home insurance claim, start by calling 0330 678 5000, so we can get to work. Our dedicated claim handlers will help you all the way through the process. 

Once you've given us all the details, we take over, keeping in touch regularly to let you know what's happening. We may send suppliers to inspect any damage or handle the claim on our behalf.

Read our step by step guide to how our claims process works.

Lines open:

24 hours a day, 365 days a year. 

Calls will be recorded. For Text Phone first dial 18001