Insurance FAQs

My sofa is damaged, what am I covered for?

If you have full accidental damage cover, you can claim on your home insurance to repair or replace a damaged sofa. This is for things like spilling a cup of coffee on a cream suite. If you’ve also got a matching armchair we also contribute 50% towards the cost of replacing any undamaged items, which are part of the same set or suite, if a repair or replacement of the damaged item is not available.

You will be covered for other perils such as fire/flood etc automatically.

To make a claim, please call us on 0330 678 5000 (choose option 1)

Lines open:

8am - 6pm Monday to Friday
8am - 4pm Saturday

Calls will be recorded. For Text Phone first dial 18001


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