Renew home insurance

Everything you need to know to renew your home insurance
Renew online

Want to save time? Just renew online

If you don't have any changes to make, you can renew online in minutes 

  • Secure online process
  • All you need is your renewal documents 
Call us to make changes

If you'd like to make changes or talk to us about your policy, just give us a call 

Get in touch before your policy ends 

Call us on

0800 085 5664

Due to coronavirus (COVID-19) we've temporarily changed our opening hours:

Monday to Friday 9 – 6, Saturday 9 – 5 and Sunday 10 – 4.

For Text Phone first dial 18001. Calls will be recorded.

Your renewal pack

We'll be in touch about three weeks before your renewal date

We'll send you a renewal pack which will summarise:

  • The cover and price of your policy
  • Details of the home insured
  • Details of any optional extras you've chosen

If any of these details have changed or are incorrect, it's important you call us so we can correct them and send you another renewal quote.

Review your cover level and excesses to make sure they still meet your needs.

If you don't renew your insurance or make other arrangements, you won't be insured.

Automatic renewal

If you've chosen to automatically renew...

We'll renew your policy using your credit or debit card, or by monthly or annual direct debit so you won't risk being uninsured 

If your policy is due to renew automatically, it will show on your renewal letter.

If you’d like to change how you pay or you don’t want us to automatically renew your policy, you can use our online services to do so. You can do this up to 4 working days before your cover is due to end (a working day is Monday to Friday, excluding bank holidays).

If you’re unable to make changes online, or if you need to make any other changes, you can still call us on:  0800 085 5664

Due to coronavirus (COVID-19) we've temporarily changed our opening hours:

Monday to Friday 9 – 6, Saturday 9 – 5 and Sunday 10 – 4.

For Text Phone first dial 18001. Calls will be recorded.