Home emergency cover

Around the clock help when you need it most

Stay safe with Home insurance emergency cover from LV=

When things go wrong at home, it’s reassuring to know help is at hand. Our 24-hour home insurance emergency cover will keep things running smoothly.

To add home emergency cover call our UK call centre:

If you bought your home insurance before 22/11/2022 then call:

0330 678 5200

Lines open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and Bank Holidays
10am - 4pm Sunday

Calls will be recorded. For Text Phone: dial 18001 first.

If you bought your home insurance on or after 22/11/2022 then call:

0330 678 5111

Lines open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and Bank Holidays
10am - 4pm Sunday

Calls will be recorded. For Text Phone: dial 18001 first.

overview

What’s covered with LV= home insurance emergency cover? 

Our home emergency cover is available if you have our home insurance. You can find out more about what's covered in your Home Emergency document.

We'll provide up to £1,000 cover for each home emergency - and you won’t need to pay any excess.

  • Boiler breakdowns and plumbing emergencies such as burst water pipes
  • Pest infestations like wasps or rats
  • Lost or stolen house keys - we’ll get you back in and make your home secure
  • Failure of electrical power or gas supply
  • Unexpected roofing problems, such as your tiles blowing off in a storm
  • Home security, such as broken or damaged windows and doors 

    Please note that our home emergency cover is only for unforeseen failures and problems, so we can't cover routine maintenance costs such as boiler servicing.

Is home emergency cover included in my home insurance?

Home insurance emergency cover is one of our optional extras that lets you tailor your cover.

If you already have buildings insurance with us, but didn't include home emergency when you took out your policy, it's not too late to add it. Call us to arrange adding home emergency cover to your essentials, home or home plus insurance at any time.

What should I do if I have home emergency cover and there’s an emergency?

Call the home emergency team or notify us and track your claim online.

0330 678 5246

Lines open 24 hours a day, 365 days a year

Calls will be recorded. For Text Phone first dial 18001.
Report a Home Emergency online