Home emergency cover
Around the clock help when you need it most
Stay safe with home emergency cover from LV=
Call our UK call centre on0800 023 2638
Mon to Fri 8am - 8pm
Sat 9am - 5pm
Sun 10am - 4pm
For Text Phone first dial 18001
Calls will be recorded
Home emergency cover from LV=
When things go wrong at home, it’s reassuring to know help is at hand. Our 24-hour home emergency cover will keep things running smoothly.
overview
What’s covered with LV= home emergency cover?
Our home emergency cover is available if you have our buildings insurance. You can find out more about what's covered in your Document of Insurance.
We'll provide up to £500 cover for each home emergency - and you won’t need to pay any excess.
- Boiler breakdowns and plumbing emergencies such as burst water pipes
- Pest infestations like wasps or rats
- Lost or stolen house keys - we’ll get you back in and make your home secure
- Failure of electrical power or gas supply
- Unexpected roofing problems, such as your tiles blowing off in a storm
- Home security, such as broken or damaged windows and doors
Please note that our home emergency cover is only for unforeseen failures and problems, so we can't cover routine maintenance costs such as boiler servicing.
Is home emergency cover included in my home insurance?
Home emergency cover is one of our optional extras that lets you tailor your cover.
If you already have buildings insurance with us, but didn't include home emergency when you took out your policy, it's not too late to add it. Call us to arrange adding home emergency cover to your home or home plus insurance at any time.
Policy documents
Grab a comfy seat and take a read of our policy documents
You can get this and other documents from us in Braille, large print or audio by contacting us
What should I do if I have home emergency cover and there’s an emergency?
Call the home emergency team or notify us and track your claim online.
Call the home emergency team or notify us and track your claim online.
Lines open 24 hours a day, 365 days a year
Calls will be recorded. For Text Phone first dial 18001.
Frequently asked questions