Make a home insurance claim

Before you claim on your home insurance, you might have some questions

Your claim considerations

Before you decide to claim on your home insurance, you might have some questions...

If you want to report a non urgent home claim online you can use our form

How to make a claim

How to make a claim 

Give us a call 

  • Have your policy number and any documents to hand
  • Give us as much information about the incident as you can
  • Report theft to the police first and ask them for a crime reference number (you'll need this when you call us to claim)
Lines open :
8am - 6pm Monday to Friday 
8am - 4pm Saturday 

Emergency assistance is available 24/7

Calls will be recorded. For Text Phone, first dial 18001.

Emergency helpline

Contact our 24 hour emergency helpline for home emergencies

If you’ve chosen Home Emergency cover, we can arrange emergency help for problems like a broken boiler, plumbing issues or loss of electrical power.

You only need to answer a few simple questions to report your home emergency, doing it online means you can also track its progress. 

If you didn't add this extra cover but require emergency assistance, don't delay in getting the emergency sorted as quickly as possible. Call our Domestic Emergency Assistance helpline to see if we can put you in contact with qualified tradespeople. 

Report a Home Emergency online
Or call the Home Emergency team on: 0800 028 5988
Lines open:
24 hours a day, 365 days a year

How to stay safe when having work done in your home...

With the outbreak of the coronavirus (COVID-19) pandemic, lifestyles and attitudes around practically everything have changed.  However as the situation evolves and we emerge from the crisis, there's now an even greater respect for health and safety than ever before. 

So, we've produced a safety guide to assure our customers that when it comes to any insurance repairs undertaken in your property, your health and safety is of paramount importance to us.

Have you got a water leak...

or are you making a water leak claim?

If you have a water leak, you may not know what to do. We have a handy step-by-step guide, that is designed to help you through the process to get your home sorted.

If you've made a home insurance claim, what next?

Need to know about an existing buildings or contents claim?

Send us a claim enquiry online or give us a call. When you get in touch have your policy number and any documents to hand.

Give us a call and we can talk through your claim:
Lines open:
8am - 6pm Monday to Friday, 9am - 1pm Saturday 
If we've asked you to send us any documents, like quotes, invoices or photos, please email them to: [email protected]
Or, if you'd prefer to post them, send copies to: Freepost LV= HOME CLAIMS

What happens after I've made a claim?

Once you’ve called us to claim on your home insurance, you can relax. We can take care of everything. 

  • There are no further forms for you to complete. We make the process quick and hassle free
  • Our dedicated claim handlers will support you through the process
  • We can organise all repairs or replacements
We routinely monitor and share data with other industry and fraud databases and if false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering.