Why claim online?
Claiming online is the quickest way to get in touch
- Quick and easy
- No waiting in line
- At a time that suits you
- You can see all your policy excesses
Good to know before you claim...
- You don't need to get in touch if you’re not making a claim.
- Your claim should be for more than your total excess - check your policy documents.
- Report theft to the police first and ask for a crime reference number - you need this to make a claim.
- Take a look at our guide to what you can and can't claim for.
- Read our article on what's not covered by your home insurance.
The easy way to make a home claim:
You can register a claim online - it's the quickest way to get in touch…
Make a home claim
You can claim online if you bought your home insurance through LV=*
If a claim is reported between 8 and 3 Mon-Fri, we’ll get back to you by the end of the day. Any claims reported outside those times we will get back to you by the end of the next working day.
From abroad: +44 1202 296762
Lines open
Monday to Friday: 8am - 6pm
Saturday: 8am - 4pm
Calls will be recorded. For Text Phone, first dial 18001.
Home emergency
Do you have an emergency? Eg, a broken boiler, plumbing issues or loss of electrical power...
Do you have Home Emergency cover included in your home insurance?
If both apply, use our Home emergency form or call our 24-hour helpline.
If you don’t have this cover but have an emergency, please call the helpline.
Calls will be recorded. For Text Phone, first dial 18001.
If you've made a home insurance claim, what next?
Need to know about an existing buildings or contents claim?
You can log in to your account to view your existing claims below.
What happens after I've made a claim?
Once you’ve called us to claim on your home insurance, you can relax. We can take care of everything.
- There are no further forms for you to complete. We make the process quick and hassle free
- Our dedicated claim handlers will support you through the process
- We can organise all repairs or replacements
Have you got a water leak...
or are you making a water leak claim?
FREQUENTLY ASKED QUESTIONS
Got a question about our home insurance?