Make a home insurance claim

Claiming on your home insurance? We’ll keep it simple...
Make a claim

The easy way to make a home claim:

You can register a claim online - it's the quickest way to get in touch…

Make a home claim

You can claim online if you bought your home insurance directly through LV=.

In extreme weather and other busy times, it can a little longer for us to get back to you - please bear with us.

Log in / Register To Claim
In case you're not able to log your claim online, please call:0330 678 5000

From abroad: +44 1202 296762

Lines open
Monday to Friday: 8am - 6pm
Saturday: 8am - 4pm

Calls will be recorded. For Text Phone, first dial 18001.


You’ll need to use our broker claims form if you took your policy out with a broker (not direct with LV=), for example if your policy documents say Clear or Rainbow.

Home emergency

Do you have an emergency? Eg, a broken boiler, plumbing issues or loss of electrical power...

Do you have Home Emergency cover included in your home insurance?

If both apply, use our Home emergency form or call our 24-hour helpline.

If you don’t have this cover but have an emergency, please call the helpline.

Home emergency form
Or call us on:0330 678 5246
24 hours a day, 365 days a year
Calls will be recorded. For Text Phone, first dial 18001.

If you've made a home insurance claim, what next?

Need to know about an existing buildings or contents claim?

Give us a call and we can talk through your claim:

Lines open:

8am - 6pm Monday to Friday

8am - 4pm Saturday 

If we've asked you to send us any documents, like quotes, invoices or photos, please email them to: [email protected]
Or, if you'd prefer to post them, send copies to: Freepost LV= HOME CLAIMS

What happens after I've made a claim?

Once you’ve called us to claim on your home insurance, you can relax. We can take care of everything. 

  • There are no further forms for you to complete. We make the process quick and hassle free
  • Our dedicated claim handlers will support you through the process
  • We can organise all repairs or replacements

Have you got a water leak...

or are you making a water leak claim?

Icon of a pile of bricks
If you have a water leak, you may not know what to do. We have a handy step-by-step guide, that is designed to help you through the process to get your home sorted.
We routinely monitor and share data with other industry and fraud databases and if false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies and law enforcement agencies to prevent fraud and money laundering.