Calls will be recorded. For Text Phone, first dial 18001.
Contact our 24 hour emergency helpline for home emergencies
If you’ve chosen Home Emergency cover, we can arrange emergency help for problems like a broken boiler, plumbing issues or loss of electrical power.
You only need to answer a few simple questions to report your home emergency, doing it online means you can also track its progress.
If you didn't add this extra cover but require emergency assistance, don't delay in getting the emergency sorted as quickly as possible. Call our Domestic Emergency Assistance helpline to see if we can put you in contact with qualified tradespeople.
We routinely monitor and share data with other industry and fraud databases and if false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies to prevent fraud and money laundering.