Make a home insurance claim

Claiming on your home insurance? We’ll keep it simple...

Why claim online?

Claiming online is the quickest way to get in touch

Starting a Home Claim online is convenient and really quite simple. You just go through step by step and we'll give you a few hints along the way.

Quick and easy
No waiting in line
At a time that suits you
You can see all your policy excesses

Good to know before you claim...

You don't need to get in touch if you’re not making a claim.
Your claim should be for more than your total excess - check your policy documents.
Report theft to the police first and ask for a crime reference number - you need this to make a claim.
Take a look at our guide to what you can and can't claim for.
Read our article on what's not covered by your home insurance.

Make a home claim

You can claim online if you bought your home insurance through LV=*

If a claim is reported between 8 and 3 Mon-Fri, we’ll get back to you by the end of the day. Any claims reported outside those times we will get back to you by the end of the next working day.

In case you're not able to log your claim online, please call:0330 678 5000

From abroad: +44 1202 296762

Lines open
Monday to Friday: 8am - 6pm
Saturday: 8am - 4pm

Calls will be recorded. For Text Phone, first dial 18001.

Home emergency

Do you have an emergency? Eg, a broken boiler, plumbing issues or loss of electrical power...

Do you have Home Emergency cover included in your home insurance?

If both apply, use our Home emergency form or call our 24-hour helpline.

If you don’t have this cover but have an emergency, please call the helpline.

Home emergency form

Or call us on:0330 678 5246

24 hours a day, 365 days a year
Calls will be recorded. For Text Phone, first dial 18001.

Need to know about an existing buildings or contents claim?

You can log in to your account to view your existing claims below.

If we've asked you to send us any documents, like quotes, invoices or photos, please email them to: [email protected]

Or, if you'd prefer to post them, send copies to: Freepost HOME CLAIMS

What happens after I've made a claim?

Once you’ve called us to claim on your home insurance, you can relax. We can take care of everything.

There are no further forms for you to complete. We make the process quick and hassle free
Our dedicated claim handlers will support you through the process
We can organise all repairs or replacements

Everything you need to know about our claims process

Have you got a water leak...

or are you making a water leak claim?

If you have a water leak, you may not know what to do. We have a handy step-by-step guide, that is designed to help you through the process to get your home sorted.

Go to water leak guide

FREQUENTLY ASKED QUESTIONS

Got a question about our home insurance?

I have another question

We routinely monitor and share data with other industry and fraud databases and if false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies and law enforcement agencies to prevent fraud and money laundering.