We take Accessibility seriously...

Accessibility guidelines

At, we're committed to making our website accessible to all people, whatever their abilities or disabilities. All pages of this website aim to conform to level AA of the Web Content Accessibility Guidelines 2.1. These guidelines are the internationally recognised benchmark for building accessible web pages.

These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines also makes web content more user friendly for all people.

Making the most of your visit to

Our website works with a variety of different web browsers. You can resize the text, change the font and colours used. There are more handy hints and tips available at the My Computer My Way.

Our site is monitored for accessibility and usability. We will make updates and developments on the site to keep it in line with guidelines.


Contact information

We are continually working to maintain the accessibility of this website. If you experience any problems with the site accessibility, please contact us and let us know about your experience.

You can email us using the following email address:

[email protected] 

You can write to us at the following address:

LV= GI Digital team

Frizzell House



Telephone numbers and additional support

  • For Text Phone call 18001 followed by the advertised number

Please note, we may record and/or monitor calls for training and audit purposes.


Screen readers will work with a number of screen readers. If you're sight impaired in any way and use a screen reader, we would value your thoughts about using our website. 

Web browsers supported and compatibility

We test with the most popular  browsers and operating systems, however, as there are so many we can't test with all of them.

By choosing the most popular browsers, we offer you the most choice available. The site is tested on Windows and Mac OS operating systems including smart phones using iOS and Android.

Customer feedback is important to us. If you discover an area of the website that causes you difficulty, please contact us at [email protected] outlining the problems that you are experiencing.


Plain English

Our website has been designed to plain English best practices using writing-for-web techniques. We have tried to remove all jargon, or where we need to have some for legal reasons we explain what it means.


Print available in different formats

We can send product literature to you in Braille, Large font or Audio.

If you'd like any information in these formats please email us on [email protected] including: 

  • Your name
  • Your address
  • What you are interested in, for example, life insurance
  • The format you would like the information in

Conformance date

This accessibility statement was issued on 26th September 2019.

We're not responsible for content on any other websites.