Home insurance customer reviews

Want to know how we stack up? See what our customers are saying about us
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Read unbiased reviews and ratings from our home customers

LV= home insurance rated 4.8 out of 5 based on 2,931 customer reviews independently verified by Feefo.    Correct as of 15 February 2023.

We're keen to get feedback from our customers so we've partnered with Feefo, an independent review company.

Find out how, as a customer, you can leave feedback below.

Customer reviews

How you can leave feedback

  1. You purchase a home insurance policy directly from our website.
  2. Once you've received your policy documents you'll get an invitation by email from Feefo within two weeks asking you to give feedback.
  3. Your feedback will be published on our website usually within a day or so.
We aren't involved in handling the feedback at any stage.

Feefo always publishes your unedited feedback unless it contains swear words. If it does, they'll contact you and ask if you'd like to re-word it. If you don't want to alter it, it won't be published as we don't want any bad language on our website that could offend other customers.

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Our awards and recognition

  • Given the prestigious Defaqto 5 Star Rating for our Home and Home Plus insurance
  • LV= home insurance rated 4.8 out of 5 based on 2,931 customer reviews independently verified by Feefo
    Correct as of 15 February 2023

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