home insurance help line
Who to call for help at home
Call our helplines for home emergencies, identity fraud assistance and legal advice
Home Emergencies
Call us on0800 028 5988
24 hours a day, 365 days a year
For Text Phone first dial 18001. Calls will be recorded.
If you or your family have an emergency in your home, like a blocked toilet or your boiler breaks down, call our Domestic Emergency Assistance helpline. We can arrange for emergency assistance or repairs.
Please have your insurance details and information about the emergency ready when you call.
Please note that not all emergency repairs are covered by our home insurance. If you're not sure whether you're covered, please call us, but don't delay in getting the emergency sorted first (for example, water escaping from a burst pipe) if this will prevent further damage from occurring.
Please have your insurance details and information about the emergency ready when you call.
Please note that not all emergency repairs are covered by our home insurance. If you're not sure whether you're covered, please call us, but don't delay in getting the emergency sorted first (for example, water escaping from a burst pipe) if this will prevent further damage from occurring.
Identity Fraud Assistance
Call us on0800 028 5447
24 hours a day, 365 days a year
For Text Phone first dial 18001. Calls will be recorded
Speak to one of our designated identity fraud experts for confidential advice on any matter relating to identity fraud. Call as soon as you become aware that you or your family are, or may be, a victim of identity fraud.
If you're a victim of identity fraud in the UK, a personal case handler will be assigned to you, to work with you to resolve the situation.
Please note that this service does not cover any financial loss or costs you may incur as a result of identity fraud.
If you're a victim of identity fraud in the UK, a personal case handler will be assigned to you, to work with you to resolve the situation.
Please note that this service does not cover any financial loss or costs you may incur as a result of identity fraud.
Legal Advice
Call us on0800 028 5411
24 hours a day, 365 days a year
For Text Phone first dial 18001. Calls will be recorded
Our confidential legal advice helpline is managed on our behalf by Lyons Davidson solicitors. They can put you in touch with a qualified legal adviser for advice on any personal legal matter.