- Call 0800 032 2844, so we can get to work. You will be given a dedicated claim handler, to help you all the way through the process. To help you get through to the same person every time, they'll give you their direct dial number. Lines open 8am-6:30pm Monday - Friday, 8am- 4pm Saturday. For Text Phone, first dial 18001. Calls will be recorded.
- Tell us all the details of your claim. We check that you're covered by your insurance and explain if you have to pay any excess. The more details you can give us during your first call, the quicker we can process your claim.
- We may ask to see some documents, like photos, quotes, invoices or receipts. We'll let you know what we need and how you can send them to us.
- After that, we take over, keeping in touch regularly to let you know what's happening.
If you purchased Home Emergency Cover and require home emergency assistance you can use our online notification form or call 0800 028 5988*
*Lines open 24 hours a day, 365 days a year. For Text Phone, first dial 18001. Calls will be recorded.