You don't need to tell us about changes to anyone's health during the period of cover. After you have taken out a policy, cover will continue to apply provided, anyone travelling is considered medically fit to travel and not travelling against medical advice.
However, there is no cover for you to cancel or cut short a trip because of any follow up appointment or surgery relating to investigations or tests that you know are needed or happening when you book a trip. There's also no cover if you know you'll need medical treatment during your trip or if you're travelling specifically to get medical treatment.
If you have an annual multi-trip policy:
You must tell us about changes to your health before your policy renews. Just give us a call on 0800 707 6966.
At renewal we can't guarantee we'll be able to cover any new conditions. It's also possible that at renewal we may no longer be able to offer cover for pre-existing medical conditions that you've already told us about and we've previously covered. This is because our medical screening or underwriting rules may change. If this happens you'll be able to make a cancellation claim for any trips you have already booked.
Lines are open:
8am - 8pm Monday to Friday
9am - 5pm Saturday and bank holidays
10am - 4pm Sunday
Calls will be recorded. For Text Phone: dial 18001 first.