Insurance FAQs

How do I make a claim on my travel insurance?

To make a claim on your LV= travel insurance, please call us on 0800 707 6967

Lines open:

8am - 8pm Monday to Friday
8am - 4pm Saturday.

Calls will be recorded.For Text Phone first dial 18001

Depending on what section of your policy you're claiming under, you may need to give us certain types of information or evidence; for example, your original trip booking invoice and travel documents showing the dates and times of travel, evidence that losses or thefts have been reported, or evidence of ownership and value of goods .

Please see the relevant section of your policy for more information on what documents you may need.