Insurance FAQs

How do I make a claim on my travel insurance?

To make a claim, visit our travel claims hub where you can report your claim online. If you'd prefer to call us, we're here to chat on 0330 678 6225.

Lines open:

Mon-Fri 8am-6pm

Saturday 8am-4pm

Sunday and Bank Holidays Closed

Calls will be recorded.For Text Phone first dial 18001

Emergency claim line - 01243 621 537 (from abroad - +44 1243 621 537) - Lines open 24/7, 7 days week

Depending on what section of your policy you're claiming under, you may need to give us certain types of information or evidence; for example, your original trip booking invoice and travel documents showing the dates and times of travel, evidence that losses or thefts have been reported, or evidence of ownership and value of goods .

Please see the relevant section of your policy for more information on what documents you may need.