Insurance FAQs

What should I do if I or someone travelling with me becomes ill during my holiday?

If you or someone covered by your policy becomes ill or is injured during your trip and needs emergency medical treatment, please go to a public medical facility and contact our 24 hour emergency assistance line on +44 1243 621 537 as soon as you can.

Please call this number if you're unsure where to get treatment, you think costs may go over £500, or you think you'll need to cut your trip short.

For minor ailments while abroad, pharmacies and public health facilities are often able to give advice and provide treatment.
If costs are more than the policy excess and you want to make a claim, please keep all receipts and call our claims line on 0330 678 6225


Lines are open:

Monday to Friday 8am - 6pm

Saturday 8am - 4pm

Sunday and Bank Holidays Closed

Calls will be recorded. For Text Phone: dial 18001 first.