If you or someone covered by your policy becomes ill or is injured during your trip and needs emergency medical treatment, please go to a public medical facility and contact our 24 hour emergency assistance line on +44 1243 621 537 as soon as you can.
Please call this number if you're unsure where to get treatment, you think costs may go over £500, or you think you'll need to cut your trip short.
For minor ailments while abroad, pharmacies and public health facilities are often able to give advice and provide treatment.
If costs are more than the policy excess and you want to make a claim, please keep all receipts and call our claims line on 0800 707 6967
Lines are open:
We've temporarily changed our opening hours. Lines open:
9am - 6pm Monday to Friday
Calls will be recorded. For Text Phone: dial 18001 first.