Insurance FAQs

How do I make a complaint about my travel insurance?

To make a complaint about LV= travel insurance, please call us on 0800 707 6966.

Lines are open:

8am - 8pm Monday to Friday
9am - 5pm Saturday and Bank Holidays
10am - 4pm Sunday

Calls will be recorded. For Text Phone: dial 18001 first.

If you'd prefer to write to us, please address your letter to: The Customer Relations Manager, LV=, County Gates, Bournemouth BH1 2NF and include your policy number.

For information about how we handle complaints, please visit complaints.